GrouponReviews 5,284

Have been a loyal customer for years, but clearly something has changed with this company, I will not buy anything from them going forward. Purchased a groupon for a gift for my daughter for Xmas, she did not want it, so I attempted to process a credit or refund. Did 3 online customer service chats and also called. Was told that they will only refund after 3 days of purchase. Really? At Christmas? Most people purchase at least a couple of weeks in advance. This place has gone to the place where companies go who do not care when you tell them you are cancelling your account, horrible customer service, just like robots...

I bought a 3 month gym membership for curves. It was redeemable at a choice of 2 locations. When I called the location of my choice the lady who answered said she didn't know what I was talking about and my Groupon was not redeemable at her location. Ok, fine. I contacted Groupon and they gave me "Groupon bucks". So Iwas able to choose another Groupon.

My choice was a mani/pedi. It said appointment only. I made an appointment a week in advance. I show up the day of and wait outside, in the cold, outside a locked store. The business is not answering the phone. Door locked and all lights off.

So I call Groupon and tell them that my appointment was a no show. Guess what, tough bananas for me. That's what I was told In a nutshell. I was thanked for "reaching out ", but they don't offer any refunds so I'm SOL.

Hmmmm, something is not right here.

NEVER AGAIN WILL I ORDER FROM GROUPON. THANKS TO THEIR FALSE SHIPPING DAYS ON ITEMS ORDERED CHRISTMAS ITEMS WONT BE HERE TIL AFTER CHRISTMAS OR RITE B4 NEW YEARS. THEY SURE DONT HV A PROBLEM TAKING YOUR PAYMENT INFO AND ONCE YOU ENTER SHIPPING DATES CHANGED FROM 2 DAYS TO MORE. THIS REALLY SUX! I WOULDVE WENT STORE SHOPPING IF I WOULDVE KNOWN THIS PRIOR AND NOT AFTER THE FACT. I PURCHASED ONLINE FROM THEM DUE THE THE 2 DAY SHIPPING FROM DATE OF PURCHASE INFO THAT WERE ON ALL MY ITEMS. THANKS TO THEM MY GIRLS, GRAND-DAUGHTER AND FAMILIES CHRISTMAS IS SCREWED. HOW FRIKN SAD! NEVER AGAIN! FALSE - FALSE SHIPPING ADVERTISING~ AND NO COMPENSATION FROM GROUPON DUE TO THEIR LIES. U ALL SUCK!

They, did not process orders for days to even over a week after the order is placed. When they ship your items they ship it so slowly that it takes forever to actually get your items and when you call customer service they are very rude. I'm still waiting on three orders that I order and all were supposed to be here no later that today and now because of groupon not filling orders as they should and the only method of shipping they use none of them will be here until after Christmas/ the end of December if I'm lucky and they are all Christmas gifts. I have contacted customer service and they refuse to do anything about it just saying they are being processed and are in transit. There is no way that my items as of 12/20 should still being processed when there site says it will be processed wit in two business days! This is highly unacceptable!

On 12/15/16 I puchased 2 tactical flashlights from GroupOn. It is 12/20/16 my items still have not shipped and Group On posts a FedEx tracking # which is invalid and cannot be found at FedEX site. Reason it cannot be found is because GroupOn has not shipped the items. Custt Ser reps and supervisor lie and say that FedEX system is having glitches and not updated. Reps and supervisor have no authority to check when item will ship or expedite shipping. Honesty is not a priority at Group On.

I purchased a Christmas Tree from Groupon last year and it was exactly as the ad said, it was a really nice tree. So, ordered again this year from Groupon. I received the ugliest tiny little tree. It's not even close to the heights listed in the ad and it had no width. It's about half the size or smaller than last years. I contacted Groupon right away via email and have heard nothing back. We've had to use this ugle tree as we didn't have the additional funds for another tree and with reading all the reviews here they apparently wouldn't help anyway. I trusted you Groupon, you represent the vendors and businesses you sell on your wedsite, if they suck, you suck! I honestly thought you'd stand behind your name and reputation but now I see you have an awful reputation. Never again and I shared the two trees side bu side on social media giving my friends and family a heads up.

On November 28th, I ordered a Lil' Rider FX 3 Wheel Battery Powered Bike, Orange for my nephew for Christmas. The product information said that it ships within 2 business days. When the item did not ship in that time frame, I emailed Groupon to find our what was going on and they responded right away stating that the carrier just had not update the shipping information yet and to check the fine print of the item to find out the delivery time frame. I checked the fine print and advise Groupon that the fine print stated delivery would be received within 7 business days. It was not past this time frame and Groupon simply said oh you will receive it. A couple days later, December 8, I checked the tracking information which showed that there was a shipping exception due to multiple shipping labels on the pacakge making it undeliverable. I emailed Groupon again advising of this information and provided them proof. I received a print response telling me not your worry, that I would receive my order by December 14thave and to email them back if I did not receive the package and they would take care of it from there. December 14th came and went and still no pacakge. I called FedEx to find out what the status was and was informed that the pacakge we returned to sender due to the multiple labels on the pacakge making it undeliverable. I then emailed Groupon again with this information and received no response. I called Groupon 2 days later and was told that they would look into it and someone would email or call me once they investigated. I still have not received any email or phone call and have not received a refund either.