GrouponReviews 5,284

I purchaed 3 shirts from them (three seperate orders, each with a $4.99 shipping cost), to be sent regular delivery. They sent them via courier and i had a COD of over $13.00 to pay before the goods would be released. So I had to pay to get the merchandise. My next step was to send this info (with pics of the invoice, packing slips, and receipt) to customer service to ask for a refund of the extra shipping charges.

Well, their responses are brutally slow and all they're doing is passing this off on the carrier. They're telling me to contact DHL to ask about the charges. I understand the charges. I do not understand why a "ships only within Canada" shipment is being sent to me via expedited courier when I only chose and pis for regular delivery. If they chose to increase the level of delivery service without my permission, they should pay for the increase in costs. I paid $4.99 per shirt for delivery, then another $13 for the expedited delivery. What a joke. Trying to pass this off on the courier when they're the ones who need to explain their decision making is just terrible customer service.

I ordered a groupon for photo Christmas cards from zazzle. They were ordered on 12/7, when I received the cards, they sent me any other family's photo. When they could not meet the deadline to get me my cards in enough time to send them out for the holiday they refunded me all expenses I had. They then returned the Groupon to an unused status a I was advised to contact Groupon directly for a refund since it would expire shortly after. When I first contacted Groupon they said they could refund to my credit card or Groupon bucks. I asked for the Groupon bucks. They then got back to me again and now said it was nonrefundable. When I explained what happened they basically said they couldn't do anything. I replied again and was told i could get a refund of an expired Groupon. Customer service is terrible. They still don't understand what the issue is. Will never use again and would advise all not to use them. The vender was able to make good on their side but not Groupon.

I've had so many issues with Groupon that I'm just done with them. First time I used it back in 2011 I made an order which was never sent to me. But thankfully did get a refund. Another time I ordered a deal for non laser lipo, but every time I tried to call the merchant, they never had any appointments available. It took a lot of complaining to even get my 100$ refund! So another time I ordered a Groupon for hair extensions and when I called the business they said it was false advertisement. I stopped using Groupon for local businesses after that because it just never worked out for me. Then up until recently I made some orders for Christmas altogether. I ordered Matte lipgloss and waited two weeks and got nothing- not even a tracking... when I contacted them regarding this they said it was a dead tracking and would issue me a refund... ok? So with that I also ordered vr glasses for my brother and naked 3 urban decay eye shadow and a bracelet for my sister in law. I never got the bracelet in my mailbox sent by usps even when it said delivered, they told me they could not issue a refund because of the first incident where they refunded me the first time, but screw that I instantly spoke with the manager and got my refund because I told them I would not stop contacting them until I get my refund! Then my brother tells me the virtual reality glasses was crap. Misspelled words on the box and no detailed instructions on how to even use it! Then the "naked" eye shadow was also fake! Confirmed by a makeuo artist in Macy's that I asked! Groupon is full of businesses that are scam artist and Groupon doesn't give two sh! Ts about anything. I'm done with Groupon and they can kiss my a$&. They have false advertisement and should be shut down for good! Nothing but a bunch of crooks!

I bought two kids tablets from Groupon on 12/14/2016. I was told that the order would ship in 2 days and shipping would take 4-7 business days. It is now 12/29/2016 and I have nothing. I contacted Groupon three times and each time I was reassured that my products are still arriving on time. It actually took them 8 days to even process the order and they shipped it out only after I first enquired about my order. The customer service is terrible, as it does not answer any concerns and it is totally worthless. I will never use Groupon again as they lied to me on multiple occasions. I am still waiting on my product and will demand refund asap.

I ordered a computer - GroupOn didn't process it because they need to verify my address
The problem is, they never emailed me, never explained the problem also my address never changed.
9 days later i had to chase them to find out where the problem is, chat didn't work, i called and the customer service couldn't help me

I had to cancel the order... very bad.

Bought a Groupon for an Escape Room experience. The Escape Room website didn't work and they never answered a phone call from me to schedule a visit. When I contact Groupon for help they attempted to contact the business but were unable to get in touch with them either. Because this process took longer than 3 days after my purchase, they were unable to refund me my money.

Groupon is a middleman that doesn't even gaurantee that the things you buy from them will actually be delivered. This was an experience, but if what I bought was an actual item and it took longer than 3 days to arrive, Groupon will not reimburse you.

That's not just a poor online experience, that's just a terrible company in general. While other companies like Uber and Amazon strive to do more and spread by word of mouth, a company like this deserves to go banrupt.

They can keep my $69.95. But be warned, cut out this middleman and look in the papers for its ultimate demise.