GrouponReviews 5,284

Dealt with 3 people none of which knew what they were doing. After one hour and fourth five minutes finally got to a supervisor, not only was she not friendly she refused to help me as a customer. Now I work in retail and there is always a way to help the customer and she did everything in her power to work against me. So people if you ever want to get a Groupon strongly think about the problems that surrounds it. They have no customer skills or care for doing right by customer if I could give a negative rating I would. Will never use site again couldn't even enjoy my dinner due to pure lack of intelligence on the so called "customer support team" what a joke support

I have had several negative experiences with Groupon. I have been deceived, lied to and given the run around.
I bought a large tv for $850, that was advertised as refurbished. When I called the manufacturer regarding a warranty repair, I was told that it was NOT refurbished. In fact it was a previously purchased item that had been returned. There was NO WARRANTY because it was a used item!
Another time, I purchased vouchers for massages. When I attempted to schedule an appointment to use them, I was informed that there would be an additional "Service Fee" in addition to the vouchers!
I contacted Groupon and complained and was issued a refund.
I also purchased a "Refurbished" iPhone. First they sent the wrong phone. I contacted Groupon, and all they would do is credit my account if I returned it. I insisted that I did NOT want a refund, I wanted it replaced! That was not their policy, so after speaking with three more people, I was suppose to get a replacement. When I received it the headphone jack was so dirty it wouldn't function. Then it started going dead at any time, regardless of the battery level. Again, I tried to return it for a replacement, and again I was offered a refund rather than a replacement. I was to get a refund and re-order the item for $60 more!
As I said in the beginning; Groupon - a good idea gone bad!

I have ordered about 10 vouchers on Groupon and 4 of them turned out to be for companies that went out of business, had recently fired almost all their staff, moved to an area that was no longer within an hour drive of my house or simply did not deliver the item, period. On each occassion Groupon had a different response. (a) "it has passed the cancelation period" for a product that I actually ordered and was not delivered. (b) We can only exchange this for another item (even though the other services were not located near me (c) a credit to my account

When I complained Groupon eventually just said, "well, we respect your ability to complain."

I am not sure how a company is allowed to stay in business if they sell products that are no longer available or represent companies whose services are not what is advertised.

WHEN YOU ONTACT SOMEONE LIKE GROUPON AFTER YOU HAVE A PROBLEM AFTER YOU BUY A IPHONE YOU PAID 400.00 FOR AND IT CONTINUES TO HAVE PROBLEMS AND THE REP FOR THE COMPANY SAY'S ITS NOT HER PROBLEM, SORRY YOU KNOW YOU HAVE GOT THE SHAFT.
I PURCHASED A IPHONE 6 FROM GROUPON AND AFTER POROBLEMS ONTOP OF PROBLEMS I WENT TO THE APPLE STORE TO FIND OUT THE PHONE HAD ISSUES SINCE IT WAS PURCHASED IN 2014 AND JUST WAS CLEANED BY GROUPON AND SHIP TO ME AS REFURBISHED! REFURBISHED MY BUTT! PLEASE PROPLE DO NOT! I MEAN DO NOT BUY FROM GROUPON! IF I HELP ONE PERSON NOT TO GET BURNED LIKE I DID I WILL BE HAPPY! DO NOT BUY FROM THESE CROOK'S!

Do not use!
Very unhappy with groupon services!
They were Unhelpful and didn't care about the problem that arose after i bought a couple of groupon vouchers.
I have been a customer at the groupon website for a very long time. Used there website to do holidays, fundays out with the family or even just lunch.
1 out of the 5 groupon vouchers i bought was wrong. Upon explaining i had no use for the voucher. That i couldn't use it even if i wanted to and that i would like to swap it to the same as the others from the same company, just different place. They pretty much said " to bad so sad" about the exchange.

Groupon deal was great.
Parked at casino and used $25 free slot card and parking was free.
Had extra time and went to humane society.
It's very small and full... With all the money that passes through the hands of falls view casino and the big hotels like Hilton, the oaks, Sheraton. I wish they would donate a few dollars to help the shelter.
Please if you have some time drop in and walk a dog or pet a kitty.
They are very sad and could use the help.
P.

I recently listed two products for sale on Groupon and was quickly blown away by how disorganized their company is. They have one portal for listing products with one set of log in and passwords and a completely different setup for interfacing with them about the products on the other portal, with a completely different set of log in and passwords. During an online chat with them to resolve some issues with the listings the person on the other end couldn't be bothered to answer any questions, they simply copied and pasted stock answers that had little bearing on my questions or issues. And then half way through someone else arbitrarily took over the chat on their end and didn't bother to read what we were in the middle of discussing.

Avoid Groupon at all costs! They are NOT worth it.

I recently booked a hotel through Groupon's website and had to cancel because of a personal decision. First of all, I was within their 4 day cancellation policy because I called on the 3rd day and then was given the run around on the phone with this girl from Asia. She asked why I couldn't make it and I said it's bad timing. She claimed it's not a good enough reason and I called too early to cancel the reservation. WTF!? I was furious when she told me that. I also emailed them and they stalled until the next day and claimed it was past the cancellation policy and couldn't get a refund. I replied back by email and said, "YOU GUYS SUCK! I'M NEVER GOING TO BUY ANYTHING FROM YOU EVER! Then I got an email back mentioning they will issue me the full refund, but get this in Groupon credit. I don't want your stupid credit from you guys I told the supervisor Ryan M. That wouldn't give out their last name. I want my money back! I told him that's why you guys have bad reviews because your customer service sucks! They will purposely stall to take your money. RUN AWAY FAST AND DON'T LOOK BACK! I HOPE GROUPON GOES OUT OF BUSINESS!