GrouponReviews 5,284

Second time I used groupon and last time I use Groupon! Half a dozen emails went back and forth in the week after I purchased a rockys pizzeria coupon all saying no refund. I bought it Friday tried to use it that night business was not in business! Sent email Saturday, auto response "someone will get back to you." Mondays email from Groupon "look at fine print - no refunds"! I respond. Next email from Groupon " no refunds after three days, only issue refunds if business is unable to provide the service." I respond. It was the weekend of course days have gone by. Third email from Groupon same response but now thanking me for my understanding. I respond yet again. Fourth email from Groupon sorry can not issue a refund in this situation. I respond once more... then write this review!

Before you can use the discount which promises Gruppon, go to the official website and look at the price! Here is my sad experience. I wanted to buy the circus tickets and the discount was promised 39% isn't that great? As it turned out I bought not the tickets and just a voucher with which I need to contact the box office. In the checkout you will be charged Fee and taxes, you also need to defend the place and you don't know exactly what place you get. I went to the official website of the centre where will be the circus and saw that the ticket price is not more expensive than the one for which I bought the voucher Gruppone. It turns out I bought the air! It would be easier to buy a ticket with the selected location and not have problems with standing in queues and other problems. But the problems with the website Gruppon is not over yet! When I tried to cancel and get my money back (and this is when there are still two months in the front), I was told that "site policy is that no refunds of the money" and can I have this voucher to give to someone of make the present for somebody if I don't need it. This is a clear violation of the rights of consumers, is an open deception. Will never use website Groupon and do not advise anyone do this!

I was always a fan of Groupon for over 5 years because its deals are quite interesting and I was wondering why many people complained about it until problems started to happen to me last year. It is a tricky bait. My $55.50 Groupon Bucks and an $50 unused Restaurant Voucher were gone. Three Groupon supervisors I spoke to on the phone agreed that I should be refunded properly should the company decides to deactivate my accounts without informing me. However, upon their escalations to the tech team per their promises, the same response emails I received were the same, short and no explanation of the missing Bucks: "Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account. This decision cannot be appealed."

Here is a sample scenario: if you have more than 1 account (to understand this, if you had 1 in the past several years and another one now, OR you have only 1 and your wife has 1, these are considered "more than 1 account"), Groupon will someday (soon or later, until it happens to you) close all your accounts and therefore all of your Groupon Bucks (which is Groupon Giftcard that you purchased from your pocket, so it is your money) plus any unused Groupon Vouchers will be gone. It means the company will take all of your money without informing you until you discover it by yourself. Search google for it and you will know. I came to realize that the company does not seem to keep customers' last Groupon Bucks balance when they deactivate consumers' accounts and therefore the only way to say is to forget the topic of the missing Groupon Bucks and instead only say there is a violation.

You are already warned!

Groupon is a joke! You will be wasting your money with this company! Their customer service reps are a joke too! You will be misinformed and they will not do anything to help you! It took me 3 weeks to get an item that I ordered even though it said 2 business days to ship! I was assured I would get a return label since the item wouldn't make it on time and when I contacted groupon back there was nothing they could do since the item wasn't damaged. Seriously! I will never order anything from this company again! Spend your money elsewhere! This place doesn't deserve it!