GrouponReviews 5,284

So people tell me to *******@Groupon and I finally look for something to buy. I figure I'd buy an LG Bluetooth because I need a Bluetooth. I order one on the 2nd and they keep telling me it will be delivered in less than a week. Here it is another week and my Bluetooth has never shipped. $100 down the drain because their poor excuse for customer service tells me they can only help two hours after the order has been placed and I have missed that window of opportunity. #scam

I am very unhappy with their service, I bought 2 coupons for my son's swimming lessons, I used one to register him and I found out that I could not use the second one for my son so I called for a refund; their response was: sorry we can not refund your money, you can only give it to someone else as a gift...
I even talked to a supervisor, but they would not help me.
This was my first time with them and it will be the last one for sure!
BE VERY CAREFUL IF YOU WANT TO BUY A COUPON FROM THEM!

I am no longer a fan of Groupon. Groupon has now sold me, three times, certificates for businesses that have cancelled their contracts with Groupon. In all instances, the contracts had been cancelled for at least 30 days and in the last instance the contract had been cancelled for more than 45 days. Any decent business would have procedures in place to "update" their website for discontinued items so that customers were not inconvenienced by the company's lack of respect for the customer. A decent website manager should be able to insure an updated website accurate within a maximum of 7 days. To be 30-45 days in arrears should result in the termination of the website manager. Furthermore, the Groupon representative that assisted me only wanted to offer me "Groupon Bucks" for Groupons accuracy failure; I had to fight to obtain the issuance of a credit to my credit card. Good-bye Groupon!

I used my groupon buck to purchase a coat, but it took 50 days to received, 40 days behind their promised deliver date, the worst thing is when i open the package, it is not a coat, it is something else, like children's custume, I contact groupon and they told me that they cannot help me, i have to contact merchant directly. So i ask merchant information, they see they do not have, i have to initiate. They used my Groupon. Buck pay merchant and the told me they do not have information because all goes to computer. I bought item in their webpage, and they do not have any information? I ask to fill a ticket to investigate this merchant, but daniel by customer because they do not Investigate they merchant. I try to let othe customers knows ~ never accept thir groupon buck, they do not protect you.!

I've been happy so far with Groupon until...

I ordered 4 sonic electric toothbrushes and only received 3. Complained to Groupon and they said it showed that they were delivered. I only received 3 emails saying they were shipped not 4. Groupon site says they were delivered. I said maybe they were but one was delivered to the wrong house? They said sorry but we cant send you another one but we will give you a $10 Groupon coupon. Good that'll do me since I paid $40 for it.

I have to return a pair of boots for my son which are too big... wish me luck!

Have bought many items over many years from Groupon.
Have always had great service.
Always been able to contact Groupon via phone, email or via their online chat site.
Always been pleased by the way they have dealt with my enquiries to do with late deliveries or Defective items. Trust them to deal with any items I buy through their site as I know if I have a problem... It will be dealt with quickly and professional. Would recommend them to everyone.

PLEASE be advised that if you purchase a product that is DEFECTIVE they will insist that you send them the product back and get a full refund with no exchange options or any other accomodations. You have to go out of your way on your own to purchase mailing supplies and wait 7-10 days for a full refund, amazon would NEVER treat a customer that way! Then they had the nerve to ask me for a review on the product and because my review was dissatisfactory they DENIED my review! I have the proof! This is just bad customer service! Take your money to AMAZON.

I liked Groupon previously and used it all the time but this year has been down right awful. It doesn't check the companies it does business with and promotes false advertising. One car wash company didn't have two locations any more that were advertised on Groupon during its deal. Then after I complained I couldn't get in touch with the owner or any one to schedule an appt. Tried to give me groupon credit instead of crediting my credit card.
Another time, it false advertised a restaurant location for a restaurant deal. I figured that out right away so canceled the order immediately.
Twice now the website wouldn't let me order a deal and asked for assistance and a credit since the deal was over and only couldn't get it because of Groupon's website malfunction. They would not budge to give me even 1 groupon bucks. I lost out on 27% savings this last time. I was very upset.
I am using the groupons I have and using up the credits and then I am canceling my account.
I am also fighting some thing via credit card because groupon isn't even responding to a return request which was submitted via the website as required. I've been trying to return it after receiving it and no luck as yet.
I will use travelzoo and livingsocial from now on and stay away from Groupon deals or should I say non-deals.