GrouponReviews 5,284

I have purchased Groupons for massages and had some good experiences and some very bad ones! Groupon refused to refund my money even when the Business and I agreed that we were not a good fit. It is a crap shoot, and Groupon does not value it's customers enough to look at an individual situation and make adjustments the veer from their rigid policy of only 3 days for a refund, which is of course a totally unrealistic length of time. Jen P. Was unrelenting, unsympathetic, and unapologetically unhelpful!

Bought a Groupon for guitar lessons for my fiance. Instructions were to contact the vendor (guitar teacher) to set up the lessons. After 7 attempts to contact the vendor and zero returned calls, I called Groupon. They said they would contact the vendor and have him get in touch with me within 3 days. Three days later after not hearing from either Groupon or the vendor, I called Groupon back. They said they will contact the vendor "again" and I would hear something in two days. Two days later, you guessed it. Nothing. I called Groupon again. I asked for a refund, since the vendor is unreachable both my me and by the vendor. Nope. "We don't give refunds" is the answer. This is my absolute last Groupon. Luckily my credit card company saw the value of my business (unlike Groupon) and refunded it from my credit card.

I noticed that I had a package going to the wrong address the day that I ordered it. I called to let them know and they said they can't do anything about it and it will be delivered to the wrong address. After being delivered I called and said I wanted a refund. They would not refund me the money. They said they already had an item they refunded from 3 years again and can't do it again. The previous item was sent to the wrong apartment building because the delivery service made a mistake not me! Despite debating this over and over they still refuse to refund my money. Horrible customer service.

I purchased a Groupon with a "one day 50% discount". Once I checked out, I realized the location for my restaurant was incorrect so I contacted Groupon through instant chat (since a phone number is no where to be found on their website). They told me they will CREDIT my account and apply Groupon Bucks so I can REBUY the correct Groupon. After waiting 10 days for my refund to my bank account, I contacted Groupon via chat again and was told I was not going to get a refund because I didnt apply the coupon code the 2nd time. I told them I thought the Groupon Bucks took place of the coupon code since I was asked to REPURCHASE the correct Groupon. They said no and and that was it. Needless to say, I was not happy, because not only did I now pay full price for my "50% off coupon", I had to be penalized because there was miscommunication. Groupon needs to have more easier access to speaking with a live person so these situations are avoided in the future.

I bought a Starbucks Groupon and my husband wanted to buy the same one (diff account). It kept saying error. I called Groupon and they gave no help and blamed it all on Starbucks. Then the guy said he would give it to me anyways then hung up on me. I called back and spoke with a girl. I told her the same thing and she couldn't help me, blamed it on Starbucks and told me they couldn't give me the Groupon. She said the man lied to me about giving me the Groupon. So I got lied to, no help, disrespected and hung up on. I then called Starbucks to let them know what Groupon was doing and how they blamed it on them. They told me it's all Groupon (which I believed) and how sorry they were they did that. I told them they need to take note with how Groupon is teating people and makes Starbucks look bad. He then told his team about what was going on since I called the feedback line. I have never been treated so badly by a company and they have THE WORST costumer service. They could care less about helping you. They lost a lot of costumers in my family.

DO NOT BUY GROUPONS! I bought a groupon for pilates classes using their mobile app, and the next day received two emails -- one for the pilates (stamped 9:51 a.m.) and the second for a car wash (10:05 a.m.) which is nowhere near my home. I tried live chat twice, two phone calls (one hung up on me), one supervisor. They said this often happens when purchasing via the app, but would not issue a refund. One hour later, I am very aggravated. So now AMEX will just cancel everything. No groupons ever again.