GrouponReviews 5,284

I purchased an indoor/outdoor movie projector and after waiting 2 weeks for it to arrive, I get 3 pair of samsung earbuds. Once I called CS I was told I would get a refund of the amount purchased after I returned the earbuds. Now thats another 3 weeks to send back what they sent me, wait for my refund (who knows how long that will take) and order another if I chose to purchase another one. Im afraid I will get something different again and for my inconvenience I was give a $5 coupon. Smdh

We purchased 2 engagement rings based on the return policy because I feel in love with both rings. The $1,300 ring was a so cloudy-I took it to a jeweler who was infuriated and stated I should contact Consumer Affairs-which I did. We returned the rings, and wrote a review-Groupon denied (2) professionally civil reviews off their site... I called and spoke with several people who stated, "there was notheing they could do about my review. Really? What company has the right to deny a review? So Sad! I was a true dedicated shopper-DO NO PURCHASE THEIR DIAMOND RINGS! :(

I never felt so scammed. They will not refund you the money if something will happen (My groupon expiration is in a month and I'll be outside US so I can't use it), and as we all know, things can happen.
They offered me Groupon Bucks - who needs that?

I've asked for a manager and they won't let me talk with a manager, they just say one of the manager will contact me by email. They said I'll get an answer in 48 hours - I already waited approx. 72 hours and no one is getting back to me.

So I promised them I will write a review so people will know about these tricks. Normally if you "return" a product or unsatisfied with a service - you are getting your money back. My situation forced me to ask for a refund because I can't use the service. If it wasn't the case - I would have use it, no questions ask. This is not the first time I'm contacting their customer service and feeling like they making me favors they help me - this is BS.

I have been running a campaign for my business on Groupon. The last three payments have been short by at least half of what they owed. When I call in to try to have someone correct the issue, they make it impossible to get to a manager. I called 13 straight days and was told a manager would get back to me before the end of the day. Each time, I never received any response. Finally, I called in 15 times in one day manager picked up the representatives phone and told me to stop calling and they would call me by the end of the day. I called five minutes before they closed and was told that manager had left for the day. They short paid me three times in a row and are making it impossible to talk to anyone who can correct issue. Do not buy through Groupon. Call the merchant directly and they will usually honor the Groupon price without having to go through that fraudulent company.

Site offers good deals which are often reliable. Have found deals are generally what they purport to be, but the more successful the deal, sometimes the more difficult to obtain it if the the person offering it is a very small business. (I tried to make an appointment for a massage and did not do it immediately after purchasing the groupon, and found it necessary to wait almost six months to book it)!

I spent $229 on an Xbox which arrived not working. They tell me they don't deal with it, call Microsoft. Who keeps it for anaother month. It comes back, same problem, nothing changed. Now they want me to send it again. I just want out, but now the 90 day warranty is up and they will only fix it if I pay. What?
I contact Groupon explain the whole story. One response, after 3 days waiting for a response, Your 90 day warranty is up. Case closed.