GrouponReviews 5,284

Really thanks for your service fast and good customer supports I got hotel discount coupons its very helpful for my trip saved money.

BEWARE OF PURCHASES! On November 18,2017, they had a Sterling Silver, Script either necklace, bracelet or anklet for $5.00. I followed through with the transaction and it had no place to put a name or what item you wanted? Then it prompts me to a code to go to site: and use. And put in the coupon in center of page and that you have until Feb. 2018 to claim. I did that, it gave you, put in name: I did, Put in item wanted necklace, bracelet or anklet: I did, put in code: I did. It responded to coupon invalid, I tried again. Same crap. I immediately ( within 10 minutes) went to Groupon and requested a refund. I get an email a few or more days later, that time is running out to claim item, it had another code, did it all over again, same crap different day except it was for $7.99, invalid. Full price is $64.99? WTF! I was fed up with the BS! Called my credit card company and told them want I did to resolve to no avail, or communication from them, even on me cancelling the item within the first 10 minutes. I told my card company to do a google search of Groupon reviews. They will get the message. The card company is taking care of it. I told them it was only $5.00, but how many $5.00 did they sell and scan as I am only one. FORGET THEM! DON'T GET ROPED IN!

I ordered a medium dress and received a small. I reached out to Groupon and was told I have to try to talk to the merchant first and if they do not respond then Groupon will help. The merchant never responded to 2 separate emails, 1 week apart. I followed up with Groupon about the merchant never responding. Then they told me there is nothing they can do. I would not recommend either the merchant or Groupon. I use to Groupon for years. What a disappointment they are now.

This company has gotten too big for its britches. Buying out LivingSocial just made them cocky, and someone I loathe to do business with now. Previously, they were very good at getting things resolved. Today, I spoke with 4 different geniuses from Groupon who couldnt give me an answer on a simple purchase... FAILX 10

Companies that believe they dont need superior customer service are doomed in this new biz era. Riding on a monopoly only lasts so long...

I had a terrible experience with this company back in may 2017, with a hotel we stayed at 6 hours away that was filled with mold and the smell of a dead animal. The pool smelled like a retirement home gone wrong with and over chlorinated piss pool. Needless to say I called Groupon immediately and stated the condition and that we will not sleep in a possible bedbug infested hotel that they had as luxurious on their website. Customer service said ok check out you will get a full refund. Checked out had to pay triple of what we had paid on Groupon cause everywhere was booked. Came back home to receive and email from them that said sorry for your experience we have removed that hotel from our page and we can not give you a refund at their time. Excuse me... I called and called and called and wrote emails and just ripped into every single one of them. Did it help nope. Their reasoning was that the hotel was not willing to give us a refund. So called the hotel manager he stated it was their choice that it was Groupon. Yup the lies this $#*! company tells. At this point I was the official pissed off ping pong ball that no one gave a crap about if I hit the floor, still a point for Groupon. Ugh back on the phone. Lets fast forward to a month later of fighting and writing, they finally gave me a credit on there dumb website to purchase more useless garbage that no one wants and you cant return. But the kicker out of $450 they gave me a credit of $137 yup this was them doing good by me. Now lets fast forward to today! I had only used $50 out of that credit a month ago for an adventure kit which was good. I go on today and guess what? The remaining credit is gone. I fight with customer service who says you have never had a credit... and without warning passes me to another agent who I have to tell the entire story to again and who says the very same thing you have no credit. Im done I will turn these idiots into the better business bureau and I will do so every single day until this company gets looked into for robbing people as bad as they do. Just because you have a name to your company Groupon, doesnt mean you arent as filthy and low down dirty and the people who steal identities and rob people of their good hard earned money. You sit behind a desk or on a couch in your home and smile at the paycheck you have earned off of these poor suckers like me who need a good deal in order to have a nice vacation, that ends up being worse than what you paid for. I dont know how you sleep at night knowing how much you screw people over. I wish I read the countless reviews and the peoples warnings about this site. I hope this stops at least one person from making a giant mistake. If it seems to good to be true it is.

Groupon sent me the wrong headphones. Groupon no longer has a customer service phone number to call. I chatted with a supervisor that said they can't send me the correct pair! They can refund me but only after I print out a return label and go return it. I told them I don't have a printer and I needed a label sent US mail for me to return and they said they don't do that to go to the library. I explained I work 70 hours a week and the library is closed when I leave for work and closed when I leave from work. They then said have a friend print it. Why must I go through so much trouble to fix their mistake? Even so I can fix their mistake because I cannot get the pair I actually ordered its not offered now. Maybe they oversold the one I ordered so try send the wrong one on purpose hoping I wouldn't notice? Mustard yellow headphones that light up white. I ordered white headphones that light up green. My niece won't get her gift now for her upcoming bday I will have to order something fast but it won't be what I wanted for her. Groupon customer service is awful! They made the mistake and won't fix it! I will be shopping only Amazon from now on they have wonderful customer service that is always available by phone!

Do not use Groupon for any getaways or vacations. They are very horrible customer service. They are not about pleasing their customers for returning business they are only out to make their money, which is why they do not supply any customer service number whatsoever. Their chat line is a facade, it's been a month and they refuse to help me and took $189 from out of my account and I receive no service. DO NOT USE THEM. I am a business owner myself and you do not treat your customers this way for amazing ratings and satisfied customers. On my way leaving Bahamas, I booked 2 nights in Miami through groupon. 5-10 mins after I booked, front desk at my stay notified me the ferry was cancelled to leave Bahamas that afternoon. I immediately called hotel, they said they hadn't received any reservations from group yet and for me to contact Groupon. So ofcourse they have no no#, and you have to go through hoops to find the chat. So I message them, gave them no# to where I was staying and name of place to verify. All I asked them was to take off that night as it was not still needed but I still needed the next night. Because where I was staying in Bahamas was also making everyone that was now stuck on island pay another night there too. So to make a long story short. Not only did they ignore my request, they took my money, and when I got to Miami the next day, they never sent my reservation either. So I was out of $189 AND had to spend more money to book at a hotel because they didn't have my room reserved, but yet took my money. I've been a Groupon customer for years, and always told people to use them, never ever ever again. Not when you steal my money and cause me so much unnecessary stress. Do not use them for any vacations if anything may arise they do not care, and just keep your money.

Twice now Ive bought Groupon deals and then not been able to cash them in. One was for $35 to metals unlimited and the site doesnt even have a customer service line to assist you in putting in the code!

I also bought a $5 Target gift card that was supposed to give you $10 off your purchase. The coupon code didnt work when I tried it online. Im going to go into the actual store tomorrow to see if they can scan it.

I will never buy a Groupon deal again! I wish I could give them 0 stars!

I asked Groupon to give me a credit based on the fact that my father passed and I wasnt able to use my vacation Groupon. After going around and around they extended my groupon by ten days to destination over 4 houtrs away... This company is NOT kind or customer service frienedly and could give $#*! about their customers. From this point on I will NEVER buy another crappy groupon. I hope this happens to you Groupon Customer service and someone treats you just as $#*!ty as you have treated me. Your lousy deals are as shady as you are!

Early this morning I received an email with some products on sale from Groupon. I saw something I liked so I purchased it and went about my morning. I looked at it again about 2 hrs 30-45 min later, and decided another color was better.

When I tried to contact customer service via live chat, I had to wait about 5 min to get a representative. I told her my situation and she said that she couldnt edit or cancel the order because it had been longer than 2 hrs since I placed it, and so it was already processed and being shipped. We got disconnected and I thought that was oddly quick, so I went to check on the status of the order. Not only was my order neither processed or shipped, it wouldnt be shipped for 2 days!

I immediately got another representative on live chat and explained to him the situation and informed him that I have a screenshot of the tracking details. He told me the same thing the former representative did, so I asked to speak with a manager. He replied by ending the chat. I have screenshots of that too.

When I was treated so rudely and lied to by their customer service already, I had them call me. Maybe speaking in person would be better. Nope, I got the same run around as before, even after speaking with a supervisor!

All I wanted to do was swap the product for one in a different color. Well, apparently thats not possible after 2 hours of your order being placed. Now I have to go through the hassle of sending it back. I wont be swapping my product out, just returning it to get a refund, and Im canceling my Groupon account that Ive had for years.

Their customer service is rude and unhelpful, and with such a ridiculous policy in place its just not worth it.