GrouponReviews 5,284

I bought a group on I could not use. I was fine with them not giving me a refund but why not credit. If the group on where to expire i would get credit so why not right away. The don; t lose money giving me credit so what make me wait for the group on to expire to get it? All that does is just piss off the customer.
The brain thought behind that makes me think the government is running thing over there. I will wait to get that credit and it well be the last money I spend with them. Not like the are the only one's selling this kind of stuff.

I purchased two chairs on December 7 for $519.58 and they sent me a tracking number and the arrival date (DEC 19) using FEDEX as a carrier. (tracking number: **************)
On DEC 19/2017, I called Fedex because I did not received any items and FEDEX said that they only created a label but never sent anything. I started a dispute with my bank to claim the money they stolen me. I also sent the notification to Better business biu-rouw in order to alert other people. I had trust in GRUPON but lately they are allowing unsecured companies to sell on their platform. And now these things happen (SCAM). For this reason I DO NOT DECLARE THIS SITE AS RELIABLE.
Also, Groupon does not have a phone number to call, so, I just send emails but I did not receive any answer. Finally after put a lot of reviews on social media, they contact me in private telling me that maybe the tracking number was wrong and the items were on the way. But there are 14 days after I purchased the order and I did not receive anything. My bank gave me back the money. But the essence is that they did not matter about my problem, they did not import with my problem, they did not contact the seller to inform about the situation, but they also had the nerve to tell me to order it again. It is the worst experience in buying online. For me so far, the company that is selling the chairs called "Esfir Accent Tufted Velvet" is still a scam. I did a review to alert others and they left me in pending. That is, nobody can see it.

I ordered a package on the 9th of December and it said that it would arrive on the 15th. It didn't arrive and I patiently waited checking my tracker and my emails only to find that once I contacted FedEx that the package was shipped back to the sender because they had difficulty finding my address. Not only did they not inform me that the package was returned to sender (complete b. S.) I contacted them and I can't receive the package before Christmas. One would think that a company as big as Groupon could handle package problems. I will not be purchasing products through Groupon any longer. -Thanks for ruining Christmas.

Ordered a jacket way on 11/12/2017 it states receive in 10 business days here it's 12/18/2017 still no jacket emailed customer service they keep telling me to reach out to the merchant SISTERSTORES How the $#*! am I supposed to do that with no contact information can't even find them on Google you would think if I done emailed over 4 times you would give me the information I'm demanding a refund they're still saying reach out to the merchant I will never order anything off Groupon ever again they need to start putting background checks on their bogus $#*! merchants. Least if I would have went to Wish they would have assured me of my items and the correct time frame. I suggest don't buy anything from Groupon cause you might not get it.

I'm on limited income, I had a 18.99 voucher for something else I ordered and didn't use it. I tried to order AIR MAX Trampoline Park for 15$ for 4. It did NOT go through. I tried on more than one occasion. I was using what was left to get my son a restaurant gift card. Well it went through for10$, again I tried gonna pay difference with my debit card. To NO AVAIL, so I tried to order my daughter 2 different restaurant gift cards. NO IT DIDNT GO THROUGH EITHER! I FINALLY ordered a bracket for my daughters bday on Jan 30. Groupon keeps sending me emails with same crap on it. I have asked them on 3 occasions to call me f they really wanted to get this straight. Been 2 weeks still no call. GROUPON CUSTOMER SERVICE SUCKS!

Purchased a drone for my son so that it would be here in time for Christmas. It arrived December 17th without the remote in the box. Here is the transcript of my conversation
With customer service:
Deal concerned: gg-parrot-bebop-2-quadcopter-drone-manufacturer-refurbished
Rachel N: Thank you for contacting Customer Support. My name is Rachel N
Shannon: Hello
Rachel N: Hi Shannon! How can I assist you today?
Shannon: My item arrived today. But the Drone did not have the remote control in the box with it
Rachel N: We apologize for any inconvenience this may have caused but allow me to assist you today. Let me check that for you. Please stay on hold for a minute or two.
Shannon: Ok
Rachel N: thanks
Rachel N: Thanks for waiting
Shannon: Np
Rachel N: Since we don't have options for replacement, you can return the item back to us and we will process refund for you
Shannon: Ok so much for my son's Christmas gift.
Rachel N: Sorry for any trouble Shannon. Once we process refund, you can repurchase the deal
Shannon: I would like to get one before Christmas which is why I purchased it when I did
Rachel N: I see. I can send you the return label right now. But if you are going to purchase it today, order will be delivered within 7 business days
Shannon: "Oops, too bad" doesn't seem like you're a good customer service to me
Shannon: *very good
Rachel N: Sorry if you feel that way, But that is the only option for now.

No offer to replace or ship a new one before the holiday. No offer to even try to fix the mistake. My last time using Groupon.

Some good deals available; grant you that. Most deals for businesses you might not do business with otherwise; not so good. Discounts change frequently through sales and coupons but they manage to end up at about the same end cost (the deal is a marketing gimmick).
Customer service is a nightmare. Phone support is message saying go to our web site and help yourself. Link after link are dead ends, landing you at their first support page. Every phone number you find says they don't support phone support and go to their web page.
I have been charged twice for the same product on the same day on 2 different credit cards. You would think billing support would be readily available... NOT! Spend your time circling through their useless web pages. Even PayPal doesn't know how a customer can contact Groupon for a billing question or dispute. My time is much more valuable than what Groupon is saving in customer support costs. Done with them!

Buytopia used to run much better. I have a shipment outstanding since the summer. Everytime I ask they say "it is coming". This is baloney. I want them to credit my credit card but they won't. They take your money and then don't provide any assistance. Now you can't talk to anyone as they have no customer service on the phone now. Stay away. I like the merchandise they have but I will not be ordering anymore from them. I just hope I receive my outstanding items by 2019!

Horrible Company! At the begining they were good when they had a customer support line, but now they have none, so they can save money. They are a greedy deceitful company, with no high reguards for quality control or good customer service. They now hide behind the mask of the internet, so reaching out to them and getting a refund is nearly impossible, and takes (3) weeks or longer. Most of my Christmas items I ordered were "all" wrong & they basically shipped out whatever they wanted. 'Bait & Switch" and throw whatever in the box and ship it out. Extremely Poor... Customer Service! Don't throw your money away! :'(