GrouponReviews 5,284

AVOID these Scammers.

If anything goes wrong with the delivery of your package Groupon are useless and tell you they take up to 10 working days to reply back

- Website claims parcel delivered despite couriers showing the parcel is stuck at the depot

- Parcel is now 9 days overdue

- Support chat cut you off in the middle of a live chat:

J: i dont want the parcel anymore. It far too long. I just want a refund

Dhivya A. M: I will pass this issue into priority

Dhivya A. M: Until then I'd request your patience

Dhivya A. M: Thank you for choosing Groupon. Have a wonderful day ahead.

The purchase is now 8 days late and they want another 10 working days to get back to me. On top of this they will not refund me

Terrible way of doing business and really poor customer service

I bought a coupon for an "Ultimate Date Night" from Groupon, $40 for a $100 restaurant coupon, and two movie passes. When I tried to use the restaurant coupon, there was only one business in my area that would accept it, and they are a catering service. And, you have to purchase $200 to redeem a $100 coupon. That would be OK if I was having a party, but who wants to spend $200 for food on a "date night". Groupon obviously did no research at all into the suitability of this offer. I would go as far as to call it a scam.
I have used Groupons with specific vendors, usually with good results. But a generic deal where you have to find a vendor that will honor it, those should be positively avoided.

I signed up for Groupon years ago, and used to get good offers on restaurants, for the most part. Now I get a few emails a day. I've found some of their "discount" offers attractive, but when I research a little, I find that I can get the item I'm interested for less on another web site. Last week I ordered "Premium Bamboo Sheets" because here was a deal that was actually a money-saver. They arrived over the weekend, but they were polyester instead. I contacted the seller and they offered a return and a refund, but not the bamboo sheets. I contacted Groupon and they said they couldn't do anything because it's a "third-party merchant." Meanwhile, the offer is still on Groupon, despite the fact that the merchant knows it's a fraudulent offer. And the price I paid for the sheets is, as usual, no deal for polyester sheets.

First, I ordered approx $109 worth of product on Dec 3rd. Groupon claims that the package was processed and delivered from Illinois to Indianapolis on Dec 5th. That would mean that the package was processed and delivered in 2 days. I know that they did not deliver the item in 2 days as it was not processed as 2 day delivery mail service. Second, when I attempted to advise Groupon that the package was not delivered, I noticed they do not provide a telephone number to contact Groupon and they do not have any clear way on their website to inform Groupon that the package did not arrive or that the package is lost. One would think that on the listing of orders made, one choice for the consumer should be to report a lost or not received item. They have what they call a chat line, which is extremely hard to locate. However, the "chat" is not a live chat, but instead it is an email message that the consumer sends to Groupon. Groupon did not call me back for any clarity or discussion. Instead, Groupon wrote me an email indicating that my package was on the way (which was false) and that I could check the tracking to see an update. The tracking still showed the package as delivered, which demonstrates that the customer service rep did not even read my inquiry. The response was useless and did not at all address my problem that the package was not received and that the timing of the package being allegedly delivered in two days was suspect. Groupon gave no indication that it contacted UPS to question the two day alleged delivery or the whereabouts of the package. The refund of Groupon credit should have been a refund to my credit card. When I made a follow up call, I was advised that the Groupon credit was my only choice for refund. I was highly disappointed and quickly made a purchase that I did not intent to make, merely to get the value of my money back. This company has not satisfied me and needs to fix its customer service practices with easy to find tabs to report a loss package and telephone and/or actual live chat for communications for customers service, accurate update and investigations with the mail carrier, and credit card refunds.

I don't understand the bad reviews because I have been using Groupon for over 2 years and have had 90 percent satisfaction. The other 10percent was a bad experience but it was with the merchant that I bought it from and groupon happily credited my account to use on something else with no problem. I also had a situation where I was sent the wrong size and they gladly fixed that issue with no problem as well. I really love this website and will say if you have a problem just email them and they will fix it with awesome customer service satisfaction. I would give a five but because of the 10percent I can't.

I was charged twice for the same item, contacted customer service-spoke to Karen and was told I would receive my refund. After not receiving it I reached out again to customer service, never received a call within 24 or 48 hours and instead was sent an email stating I had not contacted within 2 hours of purchase and would not receive a refund. All a lie since I had in fact contacted within 2 minutes of being charged twice for the same order. I have spent hundreds with Groupon but that ends today. I will delete the app and share my experience with ANYONE THAT IS WILLING TO LISTEN!

These 3 guys and their older manager dance to all types of music change costumes no stripping located on Pine St downtown Dayton Oregon District. Old building freezing on the inside pretty run down. Drinks are high priced I ordered wine and was served a half of a glass at a time 4 oz glass with 2ozs of wine for $5.00 a glass. The dancers seem to be bisexual and 1 of them have very bad acne. Don't buy 50 shades of men and Groupon doesn't and won't refund the money for the voucher.

My daughter and son-in-law had purchased a Groupon for my husband and myself, as a gift last Christmas, 2016. It was for a dolphin sightseeing tour in St. Augustine, FL, and expired 12/31/17. I was going to book a tour after returning from a Disney Cruise on 12/4/17. But when I pulled up the Groupon, it was saying it was Redeemed on 12/1/17 at 6 something PM. Well, at that day and time, we were out to sea on the cruise. I had never marked it Redeemed. Multiple emails back and forth to Groupon, even mentioning that my daughter had purchased it, and no resolution was made. They then, with only a few days remaining on this Groupon, told me that my daughter needed to email them, since she was the one who purchased it. She did, and still nothing! It now expires in 2 days! I'm so angry with them and will never buy another Groupon! Their customer service STINKS!

I am very disappointed in this company. I would avoid them at all cost. If you have any kind of problem you are screwed. Plan on wasting hours of your time on chat ( there is no way to get anyone on the phone) and getting no satisfaction from the customer service robots on the other end. I had ordered a full sheet set in navy on Nov 25th. On Dec 8th I received a set of queen sheets in lime green. I contacted the immediately They insisted that I had received the item I ordered after a long battle on the chat line they told me they would look into it with the retailer and contact me in three business days. I informed them that this was a Christmas gift and I would like to receive before Dec 25th. As of Dec 28th I still had not received the sheet set that I had ordered. Now that Christmas has passed I no longer need this item. I tried to get my money refunded since they had charged my credit card. Onto another chat session that went on for over an hour. They want me to return the item get a refund and reorder the original item. I do not trust that I would receive the item I ordered and no longer need it. I am frustrated that they wasted so much of my time. According to the Federal Trade Commission you do not have to pay for items that you did not order even items that are ordered and sent incorrectly. So I am refusing to send back the item and they are refusing to give me a refund. Why should Groupon policies be allowed to be above the law. The way I see it is they owe me for over an hour and a half of my time not to mention the pain and suffering for the aggravation of trying to talk to their robots.

I bought a Dell Latitude E6430 which was refurbished and I absolutely love it! Great Price and fast shipping!

Groupon is so bad! I bought a lot of idems for Christmas must of them were damage or didn't even work! I made a return and never had my money back I have sent so many emails not answers to my emails nobody you can talk or anything please before you get something in this Groupon scam app be careful! Pictures look great everything I got was a very bad quality very cheap looking overpriced is not true at all that everything is cheaper because is not! Is not way to communicate with no one in Groupon no just that I returned something that I paid for that it didn't work or was broken I didn't even got my money back! Don't give your money away in places like Groupon is totally not worth it!

They have good prices for thing services value what ever you may need you can find it on their for a good deal and be happy about it