GrouponReviews 5,284

We booked a holiday with Groupon, a 6-day trip to Italy. Their agent, Weekender Breaks pretty much ripped us off making flight bookings that didn't connect with the holiday rail travel. We then had substantial additional costs to change the flights, paying for their incompetence.
The rail travel also turned out to be pretty much of a con, they booked us on a 1-way ticket only. So there were further hidden costs for us to get back home again.
There were also many other issues and all in all, it was a very bad experience.
We can only recommend people to keep away from Groupon and their lousy holiday companies like Weekender Breaks.

I was told that Groupon contacted Quizno's to honor the groupons I purchased for use at this merchant. When I contacted them and spoke to the manager at Quizno's they in fact told me that they specifically told the representative at Groupon that they would NOT honor my groupons purchased. The merchant has told me to go back to Groupon to get my full refund for money spent. Being that I am the consumer, I shoudl not be the one in the middle of the conflict between groupon and quizno's. I paid groupon for a service I'm not receiving and at this point and being very patient, I should just get a full refund. Enough of this back and forth and putting the customer in the middle.

I have had overall good success with Groupons, and believed that they vetted their companies. I recently had a garage door service through Groupon that was little more than a scam. I authorized some additional work, and when completed they wanted me to sign several places on a tablet without reading what I was signing. They had added some additional cost and changed the warranty. When I called Groupon customer service, I had to wait so long for the agent to respond that I gave up. Lesson learned: It's up to the consumer to check out the business.

They tell you that you can trade in a groupon, but then when you accidentally click on the trade in option and decide to revisit it later, they deny that you could ever trade in the groupon if you changed your mind!

Basically, once they get your money, everything else is out of their hands and there's no guarantee of any satisfaction or fulfillment of the product or service purchased.

Groupon is nothing but a two-bit middle man.

The seller was a con and groupon does NOT back what's sold on their site. I got a fitness groupon stating that I can take 30 "fitness" classes at several specific locations near me. I showed up for the class that I registered for via the sellers site and they had no idea that groupon had them listed, but offered to give me a free "tryout" class... that's not 30 classes and the other location said that they are NOT affiliated with seller
"MetaBody Yoga & Fitness Pass" but they also offered free try outs. Apparently I bought a few classes through groupon that are actually free tryouts and NONE of them were willing to cover ANY of the groupon's ( MetaBody Yoga & Fitness Pass) 30 classes and of course they have no phone contact available!

NEVER trust groupon with anything related to travel. I purchased a groupon for a hotel stay two weeks ago. They just CANCELLED my stay without informing me, and sent me an email that they refunded my credit card because they published the incorrect rates.

I already purchased a rental car, I already have family meeting me there for my birthday and now I am not sure what to do. The worst part is I went back to the groupon to see how much the price went up, and the rate increased from $86 per night to $377 per night.

For all of you looking to buy a vacation through groupon, imagine purchasing your family vacation, planning it, taking off work, only to find out that they decided to cancel your vacation on you two weeks later. It would leave you between spending a lot more money to go on the same trip you already priced out or doing nothing.

BUYER BEWARE!

At the dawn of this service it was really good - actions, sales, big discounts and perfect service everywhere you buy the coupon for. The more I use it the more I see that staff is not that happy to see and take thhe coupons. Maby this is my personal observance but I do not feel like ordering groupons anymore.

I purchased two tickets in Groupon for King Spa in NJ for my spouse and me 10 days ago. Very upset about it. We had to pay an extra fee of more than $10 to spend the night there. This fee was not indicated in the fine print of the purchase on Groupon. I tried to contact Groupon Customer Service but they don't have a phone number! On top of that, the service at the spa was one of the worst service ever had. Very rude people. The place is very old and old-fashioned and the food is not a Spa food. I feel that I came back home more stressful than ever before! Don't spend the money there!

I purchased a carpet cleaning. I had to deal with a very bad business to begin with. After I made an appointment they were trying to change the time and then they just never showed up, an hour later they text me with the excuse they had an accident. Not my problem anyways. When I tried to get my money back from groupon it was impossible. They have no contact number no e mail and no one ever answers the live chat. Is part of their deceptive practices I guess. Of course I disputed the charge letting everyone know about their unethical practices.

Contacted Groupon trying to cancel a hotel reservation due to illness within my family (1 complete day before the actual date of the reservation). The person gave me the run around and would not escalate my issue. I explained to them my issue and they said they would try to o something, but when I reached back there was nothing completed or escalated that I can tell. I just kept getting the round around and said they would get back to me in 2 days knowing that my reservation was coming up. I felt very dishearten by my experience. This was for my kid and we saved money for this special day.
Horrible- heartless, never do business with these people.