Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Groupon

Groupon

1.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Groupon?
grey stargrey stargrey stargrey stargrey star

Groupon Reviews Summary

Groupon has a rating of 1.8 stars from 5,284 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 242nd among Daily Deals sites.

service
681
value
624
shipping
459
returns
532
quality
536
This company does not typically respond to reviews

We monitor reviews for authenticity

Arizona
3 reviews
5 helpful votes
Follow susan B.
Unfollow susan B.
Share Review
Report Review

What a rip off
March 6, 2018

Be very very careful, I have tried using a few of these even gave one as a present(VERY EMBARRASING) Example bought one for window cleaning, they came late then said for a 2100 sq ft home the EXTRA would be $220 total of $309. When they finished I made them reclean the kitchen window that was streaked more after the cleaning than before!
Next time i got someone from thumbtack. Paid $120 and windows were just as good.
Many exclusions especially house size(Only 700 sq ft for $89) for my size house 2100 it was almost $300(you know where that one went) Also many of then charge upwards of $25 if you are outside their area(Their mileage charts appear to be different. They said my chandler home was 18 miles from Tempe.
Trying to talk to GROUPON? FORGET IT.
All in all the saying goes "YOU GET WHAT YOU PAY FOR!"

Date of experience: March 5, 2018
Mississippi
2 reviews
5 helpful votes
Follow Cindy W.
Unfollow Cindy W.
Share Review
Report Review

OK, so you read all the good reviews on the groupon page but how does one actually leave a review there? I cannot find a way to leave a REAL review about trying to use my group on code for Shari's Berries. What a RIP OFF. They make you use a special link to use the code and Shari's Berries jacks up the price 50% on that link so you actually save NO money. You cannot use these codes on the regular link. You would be better off to not use a code and shop on the regular site using online couple codes. This is a scam and rip off and there is no way to report it to others on group on. Shame on both of you.

Date of experience: March 5, 2018
Canada
2 reviews
1 helpful vote
Follow Joy l.
Unfollow Joy l.
Share Review
Report Review

Groupon need to ensure that companies can't manipulate deals. I have bought few deals that were n't really a deal

Date of experience: March 3, 2018
New York
1 review
1 helpful vote
Follow Jack C.
Unfollow Jack C.
Share Review
Report Review

I bought 12 Bottles of Fruit-Infused Moscato from Afternoon Delight from Groupon.
The wine taste so bad and i decided to write a review to make other consumer aware of it. And the url i write review only has 9 people reviewed with 3 1/2 start rating.
https://www.groupon.com/deals/gg-6-or-12-bottles-govino-wine-glasses

But on the other url for the same product shows 5250 rating (at the time i checked) and i can't view detail of the review at all.
https://www.groupon.com/deals/afternoon-delight-1-48
I think Groupon is helping their client to cover the bad reviews.
If this is true, Shame on them!

Date of experience: March 3, 2018
New York
1 review
0 helpful votes
Follow Irina P.
Unfollow Irina P.
Share Review
Report Review

I paid lots of money for the service at a Brow Boutique, and when I decided to make an appointment, it turned out that the business was non-existent, and the phone was out of service. I chatted with Groupon representative, and my money was refunded within a day. Great service!

Date of experience: March 1, 2018
GB
1 review
1 helpful vote
Follow Ella B.
Unfollow Ella B.
Share Review
Report Review

DO NOT USE GROUPON.
March 1, 2018

DO NOT USE GROUPON! It's an appalling company with dreadful customer service that hides behind emails as they are "unable to call customers", even when they have made a series of errors and admit it.
Also, make sure that you check that they are not keeping your payment details without authorisation. When they do make mistakes, they will not correct them and they will not compensate you either. It will be up to you to rectify the problem and up to you to try to negotiate directly with the venue providing the "deal" as they "cannot contact the supplier directly". Totally incompetent and really not worthy of your custom. Find an alternative supplier and don't waste your time.

Date of experience: March 1, 2018
Texas
2 reviews
2 helpful votes
Follow Senaia S.
Unfollow Senaia S.
Share Review
Report Review

So I was never refunded my money when a business that was closed still offered groupon and I was a victim To this $60 brake service in charlotte nc. I chose to trade in my money and get the same in groupon bucks I used the bucks and bought good items make up that was just over 35$ I was also used a code and way only supppss to pay 3.84 instead I was charged 22$ and when I chatted in for over 2 hours trying to figure out why I was charged so much I was kept getting hung up on through their chat service the agents were stupid and were no help. When I finally got a call after requesting it I was told it was to late to cancel my order even though it was there fault for over charging me. Thatsessed yo so now I cant get money money back because they messed up and they just want me turn around and give the sh&* back to them. Nope ill be the one fleshy until my items arrive return them and get my money back. DONT WASYE UPUR MONEY IF SOMETHING GOES WRONG DONT EXPECT YOUR MONEY BACK. This sh$* is really a monopoly game with them but I dont not stand it.

Date of experience: February 28, 2018
Colorado
1 review
0 helpful votes
Follow Norma s.
Unfollow Norma s.
Share Review
Report Review

If you purchase tickets on groupon make sure you pick the right day because you won't be able to exchange them or get your money back. At the end you wouldn't even be able to give them away as a gift because you have to go through more hassle

Date of experience: February 26, 2018
Virginia
2 reviews
0 helpful votes
Follow Samantha S.
Unfollow Samantha S.
Share Review
Report Review

Kickboxing chantilly
February 25, 2018

ILOVEKICKBOXING.COM Go check it out! These people are AMAZING! My first class was tough, but everyone is so motivating I signed up right away. Now I love going, not only for the Intense, Amazing Workout but for the Awesome People there. Definitely 5 Stars

Date of experience: February 24, 2018
North Carolina
1 review
0 helpful votes
Follow Kade M.
Unfollow Kade M.
Share Review
Report Review

Couldn't Redeem!
February 23, 2018

A few months after my son died, I purchased a photo blanket groupon so I could make a remembrance blanket for my eight year old grandson, using pictures of him and his father. My daughter and I spent in excess of 20 hours attempting to load the pictures, using two different computers. It would never save and allow us to complete the process. The Customer Service at the company was never available and we were unable to resolve the issue. So, I requested my $16 back from Groupon. They refused. Never use them. If there is an issue, you lose.

Date of experience: February 23, 2018
Texas
2 reviews
0 helpful votes
Follow Leslye F.
Unfollow Leslye F.
Share Review
Report Review

Purchased registration for a 5k. First one for grandson. Tried to redeem. Code did not work. When I reached out to Groupon, the sent the same instructions that we're on the website, which had not worked the first four times I tried to use. NOT helpful! Then said they couldn't help me and sent me to event people and they have not responded since. I will never use Groupon again. Just go straight to the event or restaurant or whatever you're trying to do. Avoid Groupon.

Date of experience: February 23, 2018
Washington
1 review
1 helpful vote
Follow Sara S.
Unfollow Sara S.
Share Review
Report Review

Just say no
February 22, 2018

Groupon takes money out of the local economy. Call the businesses and offer to pay them the money if you want to support local businesses.

Date of experience: February 22, 2018
California
3 reviews
1 helpful vote
Follow Glen A.
Unfollow Glen A.
Share Review
Report Review

Getaway
February 22, 2018

I would never use Groupon to book a getaway ever again. Worst experience ever trying to cancel through Groupon no phone number to reach out to only email chat disconnected multiple times from chat don't even think the chat is in the United States overall service sucks.

Date of experience: February 22, 2018
Texas
1 review
2 helpful votes
Follow Cory C.
Unfollow Cory C.
Share Review
Report Review

THIEVES
February 22, 2018

DON'T USE GROUPON, THEY ARE A BUNCH OF LYING STEALING THIEVES! Good luck getting help with an order than never arrived. It is your problem, you lost my package and you need to replace it or refund my money. NEVER USE THEM FOR ANYTHING, YOU WILL BE SCREWED!

Date of experience: February 21, 2018
New York
1 review
2 helpful votes
Follow Amy D.
Unfollow Amy D.
Share Review
Report Review

Read the fine print
February 18, 2018

I purchased a voucher through Groupon and was unable to get the website that Groupon was endorsing to work. I contacted customer support to cancel my purchase of this voucher and was told that "while this was within the time frame to cancel, there was fine print that this was a final sale." I purchased this voucher less than an hour prior to contacting customer support and they still did not honor my request to cancel the voucher. Terrible service for both Groupon and Printer Pix.

Date of experience: February 18, 2018
Florida
1 review
3 helpful votes
Follow Lynn E.
Unfollow Lynn E.
Share Review
Report Review

CustomerCare doesnt exist
February 15, 2018

Ordered a product and never showed up. States was delivered by UPS, told to look around in bushes and ask neighbors. I have a security camera on front door. There was no delivery! Groupon doesnt care, will not refund, respond.

Date of experience: February 15, 2018
Massachusetts
3 reviews
0 helpful votes
Follow Barney P.
Unfollow Barney P.
Share Review
Report Review

I have been burned by them over and over. They don't respond when a company goes out of business. Used one Groupon and the "cost" at the place was cheaper at the place than the cost of the Groupon. Traded in a Groupon and the money never showed up nor would they respond. If you know a particular place, go ahead. Otherwise they don't deliver things and blame you. Often a rip off.

Date of experience: February 15, 2018
Ohio
1 review
0 helpful votes
Follow M L.
Unfollow M L.
Share Review
Report Review

Buyer beware
February 15, 2018

Groupon service is nonexistent. They and the merchant pass you back and forth blaming each other and neither resolves your issue. Bought Sam's club

Date of experience: February 14, 2018
Ireland
1 review
1 helpful vote
Follow alison f.
Unfollow alison f.
Share Review
Report Review

Never Again
February 14, 2018

I wont buy from this company again. Their tracking system isn't a tracking system, its a con. They say a product is delivered with no evidence to prove this. Saying maybe a neighbor has it simply isn't good enough. My nearest neighbor is quarter of a mile a way, so bull. They supply you with a false number to check on your product. Their 'wheres my purchase?' link is broken, doesn't work, hasn't done so for months. Never again.

Date of experience: February 14, 2018
Illinois
16 reviews
25 helpful votes
Follow anna s.
Unfollow anna s.
Share Review
Report Review

Worth the money
February 14, 2018

Be careful read the small print. Clothing is the worse deal. Food is ok. Cheap wine and tastes it.

Date of experience: February 13, 2018

From the business

Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.


groupon.com
Chicago, IL, United States
+281
See all photos