GrouponReviews 5,284

I am giving it 4 rather than 5 stars because the "good prices" comes with the caveat "check around first". They have some great deals but you have to be careful because I have found instances where prices are way lower elsewhere. So, like with any discount site, do your homework. Customer service on returns was outstanding! I found a chat feature immediately (without hunting all over and practically "accidentally bumping into it" like on Amazon). I had inadvertently ordered 2 pair of the same slippers. (I'll get to that issue in a minute). Customer service on the chat feature was excellent. Easy print of the return label at no cost to me. Popped them in the mailbox and got my refund within 10 days. The issue I had was with the website itself. I couldn't get the slippers in my cart when I was ordering and tried several methods to work around it. I am sure that's the reason I ended up ordering two. I went with the chat feature to handle the return to make sure my return attempt had taken because it was not reflected on the site. The chat agent completed the return again for me and, evidently, mine had worked because I ended up with 2 return labels in my email inbox. I think the site issues I experienced could be just browser issues, as is the case sometimes (certain browsers work better with certain applications). It certainly will NOT keep me from ordering from them again. If I have any site issues in the future, I'll be patient and log out and log back in. Oh, and I LOVE my slippers! Great quality at a super great price. Groupon and Jet have become my favorites for online ordering.

I had installed the Groupon app on my phone. By doing this, I accidentally purchased a $200 cleaning service. By the time I noticed the purchase, it was too late to cancel. I informed Groupon and explained the issue. They admitted there were other customers who had installed the app and issues as well. Even after admitting it was their issue, they claimed there was nothing they could do.
I gave up and tried to schedule the cleaning. It took 2 weeks to get them to return my call, postponed the cleaning twice, and cancelled 30 minutes before they were to arrive. Then the owner hung up on me when I called back. Dont ever use Groupon! Biggest scam ever!

I purchased a hotel room on Groupon for the Ramada in Glenwood springs. When I looked up the Ramada to find directions I found out that the business was permanently closed. I drove over to the hotel and it was no longer in business and was taken over by another hotel. I was not able to redeem the Groupon so I immediately contacted Groupon customer support and explained the situation. I send pictures of the hotel that was now there, pictures of the website saying it was permanently closed and pictures of the Groupon they advertised for the Ramada. It took them forever to get back to me and when they did they told me that there was nothing they could do. They also told me that if I contacted them sooner they could have done something but I have proof that I contacted them immediately. They told me for weeks that they were working on the issue and would get back to me but I constantly had to contact them. They are very rude and do not care about their customers at all. Do not trust Groupon getaways.

As a business owner I strongly recommend that other business owners do not use Groupon. They recently changed their policy where you no longer get reimbursed once your customers Groupon has expired. Groupon has now gotten greedy, and takes the entire amount instead of paying you out your portion. Also, as a merchant, when your customer no shows they do not allow you to get paid for that no show because they say you "haven't serviced that customer" and therefore aren't entitled to the voucher amount. Uhhhh how is them taking up a time slot on my schedule that a full-price paying customer could have had not servicing a customer exactly? Who's fault is it that the customer didn't show? Definitely not mine, and my job isn't to babysit people to ensure they arrive on time (or at all), so I still should get paid. Further they aren't getting serviced if they arrive late because I'm not making other people on my schedule who arrive on time wait for these inconsiderate people who feel entitled to arrive as late as they please. Further to that, the retention rate is low for everyone I've talked to that has run a Groupon because customers are only looking for a cheap deal, most don't tip, these customers are the worst offeneders for not respecting your time, and they expect the world for a price that basically isn't paying you anything. In a nutshell don't waste your time merchants. Groupon sucks and so do most of it's customers!

I purchases Wiseguys comedy club groupon for a night out with my husband. Every single show was listed as a special event making the groupon not valid for it. We tried at least 8 shows... one only $12 to get into... still categorized as a special event. Asked groupon to refund it due to not having availability at the merchant to use and they refused. Even the value of it won't be honored at the merchant as they say it is after expiration. I spend at least $100 a month on groupon and they just lost a loyal customer over $15. Speaks volumes of their customer service and any recourse you think you might have. I'll be using my remaining groupons and deleting the app permanently. Do not recommend site at all.

I have had good experiences with Groupon until now. I was looking at tickets for an event (just looking). I was not ready to buy yet. I hit one button, and $150 later, I tried to stop the order, and was told that the sale was final, and I could "give it away" to someone if I couldn't use it. REALLY? I asked the girl if she had $150 to just throw away. Yes, we want to go to the event, but I was not ready to buy it yet, and I didn't want it to go on that credit card. Really let down, and don't know if I will use them again. Too bad, because like I said, I have had good experiences in the past. Another reason I hate to buy things online. :(

I went to purchase tickets for an aquarium from their web site. I hit the send button and I got an error message that my internet was spotty and it did not go through. So when I hit the send button again, it still didnt' go through. I tried once more time it I still received an error message. So we called the aquarium directly I just purchased tickets. Groupon then charged me 3x for my family to purchase tickets for the aquarium. I called them and explained what happen and they said they didn't care. They have a policy that if if you hit the send button, you will be charged. Even if you made a mistake. I complained to my credit card company but they could not help me either. STAY AWAY FROM THIS COMPANY. I now have 3 $120 charges that I now I have to pay.

Do not fall for the statement Groupon makes saying you can buy now but get a refund within 3 days of purchase. This is a lie! I tried to get a refund within 2 days, I was asked a barrage of questions why I wanted it and then told they won't refund it but would turn it into a credit for another groupon or give the current one as a gift. I don't respect anyone that doesn't honor written policy and they want your reason for cancel so that THEY decide if it qualifies as a good reason. I purchased it for a special occasion only to find it wouldn't work for other parties involved, NOT A GOOD REASON? HOW RUDE AND DISHONEST!

I cannot believe that such poor customer service exists in this day and age. I can't believe they are still a functioning business.

I personally have spent a lot of money on and through Groupon to eat locally, get products, and literally go abroad with them. I have been a loyal customer to them for many, many years and have spent thousands of dollars. I will NEVER use Groupon again.

I recently purchased a Groupon for 2 nights at a hotel that quotes $45/night. I chose two nights and was charged $97.00 + even though as I was booking my nights it quoted me $48 plus change a night. I thought it was a little low after the "fees" they rack up but being a loyal customer I had faith in them.

When we arrived to the hotel we were told their nightly rates were $80.00 a night by Chris. Then we were told we had the room for only one night. When we went back to the confirmation that originally said $48/night it was replaced by one night only for $97.00 plus change. We paid more than the hotel was charging through a "discount coupon service".

When we confronted the hotel and Groupon we were told there was nothing they could do because it was what it was. We asked them why we should use their service and they had no reason to. We smelled fraudulent behavior.

After all the workers played "hot potato" with the phone and we talked to 3+ people, the "manager" that we talked to, Amanda # 913 645, told us there was nothing they could do for us, we clearly just didn't understand.

This is not the first time there was a glitch in the system. I signed up for a service that was $100+ and when I went to book an appointment, the service said they hadn't signed up for/nor been on Groupon. She was sweet enough to accept that technology has glitches and she would respect some of the Groupon, however, the Coast River Inn at Seaside, OR didn't have any empathy.

Will never be giving my business to Coast River Inn nor Groupon again. Which is a true loss as I was a loyal customer that would take multiple trips a year through Groupon and Coast River Inn at Seaside.

Extremely dissatisfied with a service I thought I could trust.

Made a purchase 3 weeks ago. Still waiting. When i contacted via chat on the site was told there was a issue with the courier and i would need to contact them direct. Groupon accepting no responsibiity for delivery yet happy to take my money and depsatch vie their courier company. They refuse to contact the courer. When i requested a refund answer was told can't do that as item despatched. The chat operator was extremely rude. Would ever use them again