GrouponReviews 5,284

I refuse to ever again purchase or work with any company that does not offer 'real' person customer support. I guess Groupon got rid of their actual real person phone support because they were having too many complaints. That should tell us something. No matter, I refuse to talk anymore to any company that does not offer the same respect back to me of a real person to converse. To me that says they are just there to collect our money and not care about our concerns. Way not cool Groupon!

I moved from Chicago to Colorado with about a half dozed unused Groupons. When I requested they allow me to trade, they declined. When I insisted and threatened to post the truth on Social Media, they sent me an email on a weekday giving me 24 hours to trade them. By the time I opened the email, the deadline had passed. They were worth hundreds of dollars, eyeglasses, massages, etc. I tried to appeal and got a message I am BLOCKED.

For the past 2 days, I have been trying to purchase 4 tickets for a Naples Sunset Cruise - Pure Naples. My first attempt was when Groupon advertise 50% off and after 30min with Customer Support assistance we gave up on making a purchase that evening and left it at trying again tomorrow using 25% off with Groupon bucks that worked out to $23.50.

On our second attempt the next day again, we had trouble making the purchase. The customer support person also gave up and has referred our situation to another department. In the meantime, we went directly to the provider for the item and completed the purchase. We honestly won't be shopping Groupon or referring others until such time Groupon gets their act together.

GROUPON rips off by issuing refunds in Groupon Bucks without any explanation, let it expires, and take free money out of your pocket.
I refunded a pajama and the agent issued Groupon Bucks without asking me if I want it back to my credit card or into Groupon Bucks. I didn't even know there is Groupon Bucks and that has expiration. After I forgot to use the groupon bucks for my next purchases, I forgot about it and it expired. Chatting with customer service representative for a long time, but all he said was SORRY. He said the agent made a big mistake and he doesn't want me to have a bad experience with Groupon. Then, what? He didn't do a thing to correct it. I asked him to deactivate my account and delete me from the email list. I told him that was only $7 bucks, but that is my money, not GROUPON's. Nobody expects that their money gets turned into virtual money without their desire and that virtual money even has an expiration date.
If you are to purchase something from Groupon, make a careful decision so not to refund the item. If it is a voucher, it is even worse. If the agent offers you for Groupon bucks, do not take it, but insist to get it back to your credit card. Once it happens, they will NOT correct it.

I had a session with laser hair therapy where they botched the job and scarred me. When I reached out to Groupon they said since I redeemed the voucher there was nothing they could do. Yeah to get the scar I had to redeem it haha. They wouldn't do anything for me. I had pictures and the business admitted that they had messed up. Groupon will not help. Terrible company that lacks empathy and even a tiny shred of customer service.

I purchased an item multiple times as a photographer. When I went to the website to order my prints, there were additional fee's on top of what I just spent in order to process my request. It wasn't anything other than what I thought I paid for. I contacted support explained they refunded one item but not the others. I reached out to them again and asked why. I was told that they never refunded an item for groupon bucks as they will not refund your CC which is fine. Basically called me a liar and refused to help. I for warn you, buy with caution as you never know what you are getting.

Big surprise to me, I found out I bought a duct cleaning service. Groupon or someone
Groupon allowed charged $40.00 to my card for a duct cleaning used it at their house (probably not, probably just scammed the money) while I wasn't even home that weekend. When I wrote to Groupon they blew me off even though it hadn't even been month and even though it was total fraud! They said I didn't respond in a timely manner. What's funny in my email I told them I wasn't home that day, and when I went back in to check on the redemption they had changed the date of the redemption. They are very dishonest. Mine was $40.00 but I wonder how many they have done that to. It could be very lucrative for them to do that to a lot of people and not have to pay anyone. I am going to file with the BBB and probably notify the Secretary of State or whoever I can. Please take your credit card off of your account and just put it in momentarily. Or better yet, don't buy anything from these people. Thank you for reading.

In my opinion Groupon is a terrible scam. Please do not ever order anything from them if you expect to receive it. I ordered a string of lights and although they were paid for I never received them. I ordered a pair of blue queen size sheets and received a pair of yellow king sized sheets which were dirty, stuffed back into the plastic bag, and seem to have been well used. I also ordered two children Toys which were paid for and never received. You cannot talk to a person at the company, all you get is a cookie-cutter reply by email which was never satisfactory. The problem was never resolved as a result I am suggesting to other people that they never order anything from Groupon again

Horrendous experience and dreadful customer support.
Self assembly came with inadequate instructions and screws missing.
Screws were never sent on despite repeated assurances they would be,
Customer Services wouldnt tell me who the manufacturers were so I could get screws and any advice re assembly. No holes for a number of screws. Chats cut by customer support when they couldnt answer my questions. No response to any further emails I have sent.
Dont buy this desk, dont expect any support from Groupon Customer Support