GrouponReviews 5,284

Groupon has presented me with some great deals over the years. Some of these deals have been wasted money (due to the fine print, not being able to schedule a good time with the vendor), while others have been very worthwhile.
I would caution anyone from adding their credit card to Groupon. There isn't a checkout page so as soon as you click the 'Buy" tickets/Groupon it'll charge your credit card. Groupon will then refuse to refund your order, even if you didn't intend to purchase the item or ticket. Be aware of this.

-Nick

I purchased a Groupon for BJ's a few months ago. I went to redeem it at BJ's, and they said they applied it to my membership. They did not my membership expired this month. I emailed Groupon customer service they said they showed it redeemed. The problem is Groupon dose not have a live customer service phone number, and you can't communicate with them using a phone like most other companies. They claim they have a live chat but it's nowhere to be found on their web site. This is the WORST customer support ever.

You only have 2 hours to cancel. I was literally 5 mins past and nobody answers their phone and online chat isn't always available. Now I'm stuck with 2 mattresses ordered in error because of fine print. No refunds... stick with Amazon u can't go wrong on service or price!

The holiday grinches seems to be coming to your area early. I ordered an item from Groupon to have it delivered to my work. I get notification it was delivered. Since I leave work early and have not received it, I assumed it was in the building mail box for my work office. The next day, nothing come to me. The next day nothing. One week later, nothing. I asked Groupon where is the product I order. All they can tell me is that FedEx delivered it. When I checked the tracking number, it showed that it was transferred to USPS. So the local post office delivered it. This is where Groupon said that they can't do anything else as their tracking system showed as being delivered. Why can't they implement, like Amazon, an electronic signature receipt of the delivery by the person who got it. Every time I go through Amazon, the products I order there is delivered to the office and signed by someone and not delivered to the building office mail box. For all I know, it was stolen by the mail person from USPS or from someone in FedEx. Groupon doesn't want to help their customers with the products ordered through their website or change the way they have items delivered with a guarantee that it will be delivered to a person and not a building mail box or through a third party deliverer. I deleted the app and deleted my account. Let's hope that whoever stole the product I order doesn't try to delete my bank account or credit score. If that happens, Groupon is to blame for not providing a better delivery system for products purchased through them. Groupon profits are more important to them than customer satisfaction.

They were impossible to get in contact with for a problem I had with a groupon that I had purchased. I emailed them and got an unhelpful response. So I finally got a call from them through requesting a call and had the most obnoxious conversation with an employee there. I had never dealt with such rude and unprofessional service or behavior. I then realized I could not speak with him and asked to speak with his manager who was extremely helpful.

2nd time this year, can't call the assholse, TRY and get live agent HA HA FINALLY. USE AMAZON! THEY RESOLVE YOUR PROBLEM I UNDER A MINUTE.

I Purchased a haircut and highlight on Groupon. Next day contacted the company and they do not have any availability until 11/13/18 because they are at their satellite location. Try to contact customer support, there is no number, no email address and website is not working for me to contact via chat. It keeps telling me My coupon does not work. I find this unacceptable. Don't know what to do now and I spent $220 on something that I can't use until a month later. Which I don't need then.

Groupon has a ridiculous policy of sales thresholds for merchants. Once a threshold is met in a 30 day period, the merchant's account gets put on suspension so that groupon can "review" the account and the if they so choose take the account off of hold. For merchants that have a good number of sales this suspension period can happen more than once a month - so the products are blocked during this time resulting in Zero product sales for the merchants and likely search engine indexing is affected negatively. So groupon in their non- business like manner punishes merchants who's sales are strong by suspending the accounts for a review. Pretty asinine. Have the people who created that ridiculous policy ever owned a business or are they wet behind the ears, snotty nose lads with no comprehension of actually doing business in the real world? I Hope Lou Dobbs or Stuart Varney pick up on this screwball groupon policy and report it worldwide to make potential vendors on groupon aware and be for warned that when their sales due well, your products will be blocked so groupon can "review" your booth.