GrouponReviews 5,284

Groupon has some good deals but if you have a problem and your issue is not addressed by the frequently asked questions area then their customer support is non-existent. They have no phone number. Their customer support email address is no longer active. Their on site chat and email options are visible randomly and never during their non-business hours. Clicking customer support or contact us sends you in an endless loop from frequently asked questions to help and back again. There is absolutely no instruction about how to get help. Seems pretty simple to me. But I guess it's that same old big business tactic of wasting your time and getting you so frustrated you give up on getting a resolution for your problem.

Purchased a GroupOn for 2 tickets
When I arrived to use them it showed up 4 times with 2 as pending and 2 as refunded without the ability to use them at all. I couldn't open or click on them. I knew none of that was right so I looked through the groupon customer service options with only email available. I called my bank and they said the purchase never was taken out of my account and nothing was pending. So I purchased the tickets at the counter to be able to attend since GroupOn let me down. Several HOURS later while I was already there, GroupOn charged me. Almost 2-3 hours past when I called my bank in line. Also, 4 things still show up for it in my list (when there should only be 2) and they told me there isn't anything they can do about the situation. Now as 2 purchased and 2 refunded- which they claim is impossible. They stuck me with something out of state I already attended, now useless to me. There is no refund available, no exchange available and they're uncertain if it can be transferred to another name? The fine print doesn't say it's going to have technical difficulties and be unusable to you and then charge you hours after not working and being useless with no real way to contact a person promptly. Way to clean up your own mistakes. We loved spending an extra 218 on your bull$#*!! Get your tech side together or fix your mistakes. Why are we paying for them?

No customer support useless crappy products, false advertising and refunds denied. I order a pair of leggings from Angelina's soft leggings... was sent 2... more like panty hose, luckily it had a built in skirt! Also spent 28 & on a phone tripod that is just the stand no cradle or anything else as advertised... no returns or refunds and it's useless. They have the same item on Amazon for 15 $ w the actual accessories.

Groupon does not honor their own policy. If a business does not honor expired groupons then it will be refunded. Stated clear as day on the Terms of service when purchasing any from Groupon directly.
My account got deleted by Groupon itself. I have $80 maybe more credited to my account and to my surprise when attempting to take advantage (since it's MY MONEY) Groupon didn't have my email or login on file. When attempting to try 'forgot password' it states no account with that email exists.
For a long time Groupon user... they're stealong my money. I feel cheated and robbed.

DO NOT TRUST GROUPON

I ordered two bottles of Hemplucid from Groupon because their price was 50% cheaper than what I usually pay.
I received the two bottles quickly but noticed right away that there was no CBD in the gummy bears. I called Groupon and I have no idea how I got them on the telephone but they offered no solution but a $5 credit on the $127 price that I paid. I googled Groupon reviews to see what was going on and noticed that they had already been charged with selling fake goods. Pathetic and no customer service. Stay away

Some items excellent, some terrible. We bought a garden table which broke the first day we had it. Very difficult and costly to return, could have sent photos of the (now, useless) table, but Groupon not really interested, so no refund. I keep telling them we are nowhere near the city they keep sending me vouchers for (restaurants etc), and what our nearest city actually IS, but despite promising to look into it, they haven't.Don't think I'll be using Groupon again.

After almost 5 years of hoping Groupon has improved before returning to use, I see now they still have not invested any of their money into Costumer Service. Still no number to contact to resolved complex issues. For the third time in my personal experience Groupon has permitted another terrible company to take money, send or provide garbage or no service at all and then provide no way to be re-paid, refunded and no one to talk to. I'm out almost $300 from another scheming Groupon partnership with a company called CanvasOnDemand. Terrible way to do business.

I've ordered three items from Groupon. ALL THREE had issues. Not once did I receive a refund. Twice they didn't deliver my items, once they delivered a month and a half late. The companies Groupon represents won't respond to my requests and Groupon won't do anything about it. Instead, they want to give me another "deal" where I spend even more money with them. Are you kidding?! NEVER ORDER FROM GROUPON. You might as well throw your money in the trash.

I paid for three nights on groupon for the country inn and suites hotel in Savannah. When I showed up groupon sent a message to the hotel prior to me arrival that we paid for only two nights. Therefore I had to pay for an additional night on my cc. The hotel said that I have to call groupon. Groupon said there was nothing they could do and did not admit any wrong doing. Finally after a week of going back and forth and they gave me groupon bucks which I did not want because I just wanted to end our relationship with Groupon. I can afford to do business with a company that does not have the best interest of their customers in mind.