GrouponReviews 5,284

I have ordered two items and had bad experiences with both. The first item hadn't arrived after 2 weeks of it being shipped so I contacted Groupon by email. I received no reponse so after two additional emails I called mutiple times to be told there was over a 45 minute wait to speak with a rep.

After 5 weeks, I finally received an email response to be told it was my fault and they had attempted to deliever. I never received any notices of delivery and found out that they had put the incorrect address on the package. They finally credited me but only in Groupon bucks so I had to spend it on their website.

I used the refund to buy another item. I waited 4 weeks for it to finally be delievered and it was the wrong size. I double checked online that I ordered the correct size but they shipped the wrong one. I will never purchas another good from Groupon.

I ordered a product that was supposed to be mailed to me latest 10 days and it still havent arrived a month later. I've sent 3 emails to them about it and only got a response to the first one saying that they cant do anything until it ships from the company. Finally when i called them only then would they refund the money back to me. I think it's ridiculous how i have to wait a whole month and call them myself to get the refund. The guy on the phone said that we werent the only ones with this problem which means they knew about the problem but didnt contact any of their customers to notify them about a refund. They even gave me $5 extra credit online but that was sent to me a week before a i called which means they could have let me know what was going on with my product.

I promised my kids they would be able to go to a local camp this summer. I didn't tell them until my purchase was confirmed. Later, I found out that the camps were unavailable--something neither Groupon nor the company offering the camp's website said. As far as I knew, I had purchased spots and the camps were open (per the website). When I called the camp to confirm, they informed me there were not enough spots for the camps I had purchased. $118 out of my bank account, upfront, and NOTHING to show for it. The person at the "camp" then tried to up-sell me into a full-cost versions of the same camps. The person I spoke to at the camp also told me, at the time of the company's sign-up with Groupon, they informed Groupon their spaces were nearly full! Therefore, more people were likely to BUY the Groupon, upfront, only to find there wasn't a camp available! I will NEVER do business with Groupon or the company offering the camp, again!

My friend told me about Ideeli so I signed up a few days ago. I was so excited because I found the perfect watch for my husband for our 1 year anniversary, and found a couple pairs of shoes and jewelry for myself. When I couldn't log in to my account today I contacted customer service and was told that they cancelled all of my orders and deleted my entire Ideeli account because they couldn't get a hold of me which is complete BS - they hardly tried. My husband is disappointed because he doesn't have the watch he fell in love with, and now I don't have shoes and jewelry for a wedding I'm attending this month... what a joke. Stay away. It's a headache to find something you like and then have this happen.

I have ordered a few things from this sight. I find that they do not give the whole story when advertising the deal. For example I bought the Mad Auto detailing. I sent in question asking if they wax the car. They said they hand wax. When it was done the hand wax entailed a spray bottle and cloth? After I booked and paid for the deal that is when I find out they ONLY due Tuesdays. I booked for a date on their calendar and they moved it back from May 15th to June 5th plus changed the time. YOU FIND OUT THE TRUE DEAL AFTER YOU BUY. Beware.

DO NOT USE THIS SITE in my opinion. They do not stand behind their customers and refuse to refund money. I purchased a $225 deal from them and when I called the vendor to schedule an appointment, I was told they had nothing for over 2 months! This was a service I needed soon, not in TWO MONTHS! I contacted Groupon and complained that this company and Groupon should have advertised that they were booked for 2 months and I asked for a refund. I was told I could only get a refund in Groupon Credits. I do not want $225 in Groupon credits b/c I will never use them again if this is how they do business. So basically they stole $225 from me.

This site is a good concept but I am not pleased.

This is the first time I have bought something on Groupon and I ordered my item on May 10th and the items stated 7-10 days shipping and I didn't need to do anything else. On the 24th there still was no tracking number so I called. The customer service rep was really nice and she contacted the account manager and a tracking number was issued. Well that's all that was done. I feel like they gave me a tracking number just to shut me up for a few days. Yesterday May 30th I emailed to ask what was going on because the only time I had to call they were not open (8am EST). The site says I will hear back in 24hrs... lie... no email came back. So I called yet again today May 31st again the customer service rep was nice but you can tell they don't get proper training on customer service skills (ex. Put me on hold and then took me back off hold by saying "hello" no "Thank you for holding Mrs...). I can say this because I used to be a customer service rep many moons ago. Now I am waiting yet again for the customer service rep to contact the account Manager. I asked if this happens often and she told me this happens some times. I think businesses use this site to get business and then they can't handle the amount of orders they get. If they can't handle the volume they should set a limit on how many can be ordered.

I am not a happy customer and now this makes me think this would happen again!

Bought a Groupon Getaway and tried for weeks to book the resort but they only had an answering machine saying they would call back in 24 hours which they never did. My friend bought the same getaway (Cabo San Lucas) and had the same problem. She called the Groupon complaint line and was immediately refunded her money. I had emailed the complaint dept and was told I could not have a refund and that they would try to "resolve" the issue. I immediately contacted my Visa credit card and got a refund. Won't do a Groupon getaway again!

I have been buying deals on this site for over a year. At first everything was fine. Then, I had a cleaning company refuse to return my calls to set up an appointment on a $70 voucher. This persisted until the deal expired. I DID contact Groupon before the deal expired for help and received none. I received a maddenign letter from Groupon accusing me of not contacting the House Cleaning company before the expiry date. I have the calls on my phone bill. They essentially blew the problem off. Then, they over-sold another deal and the merchant stated that they knew that they were overselling it, and that the merchant should not be liable because Groupon sold more vouchers than they contracted for. So, once again I am out money--now over 100.00. When I googled them, I found tons of complaints regarding the SAME cleaning company and the same deals. I don't think the issue is whether they fit into the definition of a scam or not. The issue is more properly couched as, "Do you get what you pay for? The answer is that 75% of the time you do not. I am basing this on one year's experience and numerous failed calls to customer service. I am writing to the Attorney General and Better Business Bureau in my state. At least if people do their homework they won't be burned.

These guys were so good in the beginning, but they've apparently gotten too big and don't care about customer service. Get this: On April 23rd I purchased a set of three tank tops that sounded really good. I started contacting Group on May 5th to let them know I hadn't received them yet. "OH MY!" said Groupon! "Here's $5 because you're not happy, but you'll get it any day now!" So I contacted them again on May 18th and they said, "Lucky you! Your order has shipped!" So when I hadn't received them a week later, I called their 1-800 number and was told, "Gee! We're SO sorry! If you don't get them by this Friday, give us a call and we'll refund your money!" Today is Friday. I called them again this morning, and the guy I talked to said he'd let me talk to his supervisor but he was away from his desk. He never called me so I called them again, talked to a worthless person named Chrisa who said (get this), there's no supervisor, there's no phone number at Groupon Headquarters, and I'm just plain out of luck. They won't refund my money because SUPPOSEDLY the items are "on their way", and she even said if they gave me a refund and the order showed up AND I DIDN'T RETURN IT they'd be out two times their investment. I have ordered probably 30 different items from Groupon, but no more. They have proven to me that they cannot be believed and that they are NOT there to protect the consumer. It's a money thing. I will never, ever order another certificate or item from Groupon.

I've received four emails from ideeli that four orders have been returned by the post office as undeliverable. Makes no sense! I get packages from them and other websites at the address I provide without a problem. Now they say they won't re-ship them to me unless I provide another address. Can't use home: not secure place to leave boxes. Can't get a person to talk to me or call me back. Sigh -- Rue La La and Gilt have better customer service.