GrouponReviews 5,284

Ideeli is unreliable and extremely shady. You never know if you will actually get what you pay for. A month ago I ordered several things that arrived at my doorstep 3 weeks later. When I finally got the package, I discovered that they sent me the wrong item and yet it was labeled correctly with the correct description. While I know mistakes happen, this really bothered me because it seemed extremely shady. First of all, why did I receive a random item that I didn't order instead of the dress that I paid for? And why was the LABEL correct? It's like someone intentionally did that hoping maybe I'd forget about it or something.

Afterwards I contacted customer service expressing my frustration, and she said that the item was out of stock. Hold on - they had THREE WEEKS to let me know this. Instead, they send me a DIFFERENT item with the correct LABEL, so maybe someone should have known that maybe these two thing don't match? I could think of so many other business practices that would have been better than what ideeli did.

I had $39.99 in store credit from a previous purchase which I returned, opting for the store credit instead because I planned to use it in the future. However, after this incidence, I asked customer service to fully refund that credit now that I am never buying anything from this site again. However, they instead decided to give me the refund with return shipping deducted, essentially stealing more of my money.

I've purchased with no issues in the past but I have literally stopped going on the site completely ever since this problem. I am not going to let ideeli steal my money again.

While they may have tempting deals, it is definitively not worth the hassle! I ordered a product on June 1st. My debit card was charged at the time of service, and it said it would be delivered in 7-10 days. After about 15 days, I emailed the customer support. They fed me a line about the tracking information not being available and that my product should arrive soon. They also issued me a $5 credit and said that if I didn't receive my product within five business days to contact them again. Five business days later, I contacted them again. They responded: "I'm sorry for any inconvenience and we appreciate your patience. Because this product is distributed by a third party company, it can take a few days for all of the orders to be placed and fulfilled in their system. Also, due to the large number of customers that these offers attract, it can often take the business a bit longer to ship due to physical processing limitations." They were still unable to provide me with a tracking number for my product. By this time, it had been nearly a month ago that my card was charged, and my product was still not here. I emailed back and told them to cancel my order because their service was ridiculous. I immediately received an email with the tracking number and was told my product would arrive within a couple days, but no reply to the email I had sent. This company is extremely unorganized and worthless. Don't waste your time.

Smart people learn from other people mistakes. So I did make a mistake here, atleast couple of them. Both are goods - what they call deal-a-day! First was belkin router- I snagged it at 34$ (supposedly 60 % off) - it arrived 15 days late that too after 3 calls of 15 minute each. It is second hand, chipped, returned - most likely "failed QC/QA" type of stuff. Beware groupon charges for all returns including 5 $ for inward shipping and 8 $ for return. Customer service was rude and unhelpful. Anyway-while the router was on its way (?) I snagged (?) another deal - wikireader (supposedly 90%) off - it has been 18 days so far and counting - not yet delivered. I tried to maintain my calm while seeking assistance from customer service - but they make their rules as they go along.
My take - go with amazon, ebay, etc- cheaper, faster and better? Or else as they say - some people do want to experience their own mistakes. This is accurate and truthful.

Purchased A Getaway Deal, Day 1. Received Groupon almost immediately. Contacted the Deal Maker, and they asked for my number so they could return my call. All futher attempts to contact Deal Maker went straight to Voicemail. Day two same no return call. Day three contacted Groupon was informed this is normal since so many people buy the Deals and the Deal Maker becomes overwhelmed.

Was told they would contact Deal Maker and I would be contacted. Day four noyhing. Day five nothing, contacted Groupon again was told to give it another 48 hours. Day six Deal Maker called. Could not get dates I originally requested had to compromise and book a month later and only did so to not lose my original purchase since Groupon seemed reluctant to extend any refund.

WILL NEVER buy a getaway from again. BAD DEAL!

I went to Wales with a Groupon voucher last December for two nights with my partner. It was fantastic! We had a great time. I bought 3 manicure Groupon vouchers as Christmas presents last year and one friend enjoyed hers so much she has been going back and paying the full price. <3 Groupon! If I had a business then I would look at Groupon as a way of advertising. Get the punters in once without making a profit. If you are good enough people will come back and pay the full price!

Purchased two deals this year for services in the Madison WI area. The businesses are clearly too small to handle the number of customers generated by Groupon. In both cases, it was virtually impossible to get through to the businesses 'due to the large number of calls we are currently receiving'. I never did get through to one business, the second business has repeatedly failed to put my appointment in the computer. I've shown up twice only to find there is no appointment. Today I called to confirm my appointment and same problem, no record of my appointment. Groupon will refund me, but I think they need to do a better job making sure the participating merchants have the ability to meet demand.

I've ordered 4 groupons and so far it's junk. Not groupon itself, the products they offer at discount are not worth what they originally cost, that's why they're discounted, so it's not a "deal"

The first were fandango tickets which were fine.

The second were 2 coupons for discounts at FTD.com, I ordered mothers day flowers and lucky they were delivered on time but the flowers were such a ripoff they weren't even worth what I paid for the coupon. I sent pictures to both groupon and FTD and they refunded my money.

With the refunded groupon credits I purchase some groupon goods, a sheet set and eye cream. The sheet set felt like nice material but looked horrible. There were strings hanging out everywhere and both pillowcases were deformed, not useable. I emailed groupon about it and they basically said too bad but since you opened them we won't refund your money, feel free to donate them to charity.

The eye cream said will ship within 7-10 business days, took over a month to arrive. I've just now recieved it so we'll see if it was also a waste of money. Not buying anything else from groupon unless it's something I've bought before and know it's good.

Bought a First Aid course through Groupon supplied by Vetcorp. The night before the course Vetcorp emailed me saying that I should have read the 8 hours worth of literature attached by now to enable me to pass the course. Suffuce to say it was the first email I'd recieved and I needed those 8 hours to sleep before the course so I phoned Vetcorp that evening. After 3 calls to Vetcorp they called mid morning the next day saying she did not get my 2 previous calls. Hmmn... Vetcorp declared their innocence and said they would call me back after investigating. -No reply after 16 days. I also emailed Groupon 16 days ago asking for a refund also - no reply! Funny thing was Groupon sent me a survey a week ago asking what I though of their service, I replied that it would be nice if they replied to customers emails sent to their "support" department. Still waiting, I've just sent another email today, 3rd time lucky methinks.

Groupon does offer cheap deals -- definitely get your money's worth. Just be careful from falling into the impulsive buying mode when you see how much is being discounted by the merchant. However, be forewarned that if you have a problem with the merchant, Groupon will not give you a refund. They will give you credit at most, but only after giving you a difficult time over it and trying to force you to come to an agreement with the merchant.

I feel cheated! Just left the salon after forking out more $ on top of the groupon I bought. The deal says intensive hair treatment + hair cut worth over $250, I paid $35. Good deal? I waited a month for the appt n was grossly disappointed at the venue. The salon ( white house at orchard central) was one messy one w towels piling at one corner. The hair dresser assessed my hair n recommended I top up another $50 for dandruff treatment. " You have serious dandruff problem." said the hair stylist. Where?! I dun even see a speck of it. She claimed it was at the back of my head where I can't see it. I declined her politely. She then said in order for the treatment which I paid for to work, I hv to top up a $20 for the use of the steaming machine. I know for a fact that intensive treatment need heat to penetrate into the hair follicles, but how could the salon sell the treatment without the machine? It's like buying a car n paying extra for wheels!
I am having post partum hair loss, as the stylist was washing my hair, she commented on it. She hit my soft spot. Now she claimed the earlier dandruff treatment can also help my scalp. I bargained down to $40 from the initial $50.
I was appalled when she showed me the mirror after my hair cut. It had a lot of raw edges! I have a simple bob straight hair, nothing fanciful. It took her 3 tries to improve on it, but still I can't live with this. I m gg to my usual hair stylist Tmr.
After $75 poorer, I feel depressed and cheated. If its too good to be true, it's def so!
For those who have yet to redeem ur voucher, u may want to ask for a refund fr groupon.

Honestly? There are bound to be mishaps with businesses - many, I'm sure, post these deals without proper resources to actually fulfill orders. But when sh-t happens, Groupon is actually really dependable where it concerns prompt replies and refunds.

I've had several experiences where vendors will cancel last minute or not honor a coupon. And the incidence rate is much lower than sh-t sites like KGB Deals, Lifebooker Loot, and the like.

For me, two thumbs up.