Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Groupon

Groupon

1.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Groupon?
grey stargrey stargrey stargrey stargrey star

Groupon Reviews Summary

Groupon has a rating of 1.8 stars from 5,284 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 242nd among Daily Deals sites.

service
681
value
624
shipping
459
returns
532
quality
536
This company does not typically respond to reviews

We monitor reviews for authenticity

New York
1 review
3 helpful votes
Follow Melissa G.
Unfollow Melissa G.
Share Review
Report Review

This site is my #2 because American Apparel is always #1. Horrible and stupid return policy, I mean ridiculous terms and impossible to work with. I would suggest you buy your products elsewhere because paying shipping both ways for something that might not suit you sucks. I made some purchases and now I'm stuck with them and very dissatisfied with both the product and the customer service.

Date of experience: August 7, 2012
California
1 review
3 helpful votes
Follow LAS S.
Unfollow LAS S.
Share Review
Report Review

Shortly after signing up for a Groupon.com promotion, my credit card was fraudulently used to make a purchase at Applestore.com. I rarely make purchases online, so I believe that the source of the fraud is Groupon or their website.

Date of experience: August 3, 2012
New York
3 reviews
1 helpful vote
Follow Kenneth S.
Unfollow Kenneth S.
Share Review
Report Review

So far so good
August 2, 2012

So far so good. I haven't had any issues with vouchers or buying deals. This site and Livingsocial are so far my two favorite deal sites! Keep it up Groupon.

Date of experience: August 2, 2012
Australia
2 reviews
1 helpful vote
Follow Christine T.
Unfollow Christine T.
Share Review
Report Review

We had a laser treatment in Sydney at Visage beauty clinic. We flew down for the appt, the lady was running a bit late which had us concerned as we had a return flight that day. Overall she did a wonderful job and I am really happy with the service, Sharon is a wonderful business woman and very experienced with the erbium laser.

Date of experience: July 28, 2012
California
1 review
1 helpful vote
Follow Sara K.
Unfollow Sara K.
Share Review
Report Review

The costumer service is very rude. And their site is not very secure. It's easy for your identity to get stolen if you use their site.

Date of experience: July 27, 2012
DeeDee L. — Groupon Rep
over a year old

Hi Sara,

Thank you for taking the time to reach out to me on SiteJabber. I'm very sorry to hear of any frustration that may have occurred with our support team. Member experience is very important to all of us and I take this matter to heart. I would be happy to further assist you directly if you're able to private message me your member id and the order number in question.

Also, I can assure you that our site is 100% safe and secure, as member privacy and security is very important to us. We only collect and use information in accordance with our privacy policy and we maintain appropriate safeguards to ensure the security and integrity of any information our members provide. You can read the full ideeli Privacy Policy here: http://www.ideeli.com/pages/privacy_policy. And as always, please let me know if you have any additional questions on our terms and conditions.

Thank you again for your thoughts. I look forward to hearing from you in regard to your order.

Best,

Jason Faria
Director, Customer Service

California
2 reviews
3 helpful votes
Follow Ivana L.
Unfollow Ivana L.
Share Review
Report Review

I'm pleased with Groupon. I've bought many deals from them and whenever I had issues I was offered good customer service and they have been accommodating to me. The thing to be careful with is that there are a lot of deals that you are not able to redeem right away due to high demand. So if you're buying an experience that requires reservation, it may take you a month to be able to make an appointment.

Date of experience: July 26, 2012
Pennsylvania
2 reviews
4 helpful votes
Follow Grena P.
Unfollow Grena P.
Share Review
Report Review

Okay, well my experience is a little different. I have used Groupon about a dozen times, mostly for restaurant deals. I have been satisfied every time, and I did not hear any gripes or experience any "upselling" from the restaurants. I did have a problem once with a one-night hotel stay I bought - basically the hotel had no availability for the Groupon deal for any night I tried to reserve - so I finally called Groupon. They were very helpful - they gave me a refund, though only in Groupon bucks. I didn't mind that, since a bit of time had passed since I bought the deal and since I do buy regularly from Groupon. I have had occasion to call Groupon a couple of times, and they have always been prompt, courteous and helpful. Now as for Living Social, that is a total nightmare - stay away!

Date of experience: July 25, 2012
California
1 review
2 helpful votes
Follow Christal N.
Unfollow Christal N.
Share Review
Report Review

This was once a site were you could actually get a good deal. However, it is now nothing more than a waste of time and money. Unfortunately, the last 3 groupons I purchased were absolutely horrible! I purchased 3 oil changes at Midas in Kent, WA and on my first visit the mechanic stripped out my oil pan argued with me that it was already like that. I was livid because my oil change ended up costing me $300! At that point I didn't blame Groupon. I thought it was an isolated incident. Then, I purchase two pedIcures and manicures at Mynt Salon in Kent, WA. I can't say which was worst, how unprofessional the technicians were, the unsanitary shop or the manicure and pedicure. I will say that it was by far my worst salon visit ever. It was so horrible, i will not be wasting my time to go for the second Groupon I purchased. Last, and I do mean last. I recently purchased a Groupon for my husband and me a massage at Jex Chiropractic in Renton, WA. The receptionist called 30 minutes before our appointment time to tell us that they could only do one of us. So I decided to let my husband go. He complained all the way home about the senior citizen massues who couldn't apply enough pressure for him to even feel anything. I am no exaggerating when I say senior citizen either. The lady had to be near 70 years old. Well in any game you are out after 3 strikes. Groupon, you are out! I will never use this service again. It may not be a scam but it is certainly a waste of time and money.

Date of experience: July 21, 2012
Utah
4 reviews
2 helpful votes
Follow Katie S.
Unfollow Katie S.
Share Review
Report Review

It takes FORVER to ship ANYTHING so dont plan on having it for a couple weeks to month. But the deals are awesome! Just check out the expiration dates. Awesome deals and anything and everything! I like the site. Just the SLOWEST shipping EVER!

Date of experience: July 20, 2012
Bahrain
1 review
1 helpful vote
Follow Mead Y.
Unfollow Mead Y.
Share Review
Report Review

I bought several items from ideeli and never had any difficulties

Date of experience: July 17, 2012
DeeDee L. — Groupon Rep
over a year old

Hi Mead,

Thanks so much for your comment! I'm so glad to hear that you are enjoying your shopping experience. If I can ever assist you with anything, please don't hesitate to let me know.

Best,

Jason Faria
Director, Customer Service

Texas
1 review
1 helpful vote
Follow linda d.
Unfollow linda d.
Share Review
Report Review

When i first read ideeli review, i never think i will have any problem like many others. I was wrong. I made my first order $129, thinking if this turn out good i would purchase again. But when i search on youtube, saw a couple clips, say ideeli is great. Blab. Blab. blab.So, i went back the next day, made another purchase $237. I paid two shipping cost, but dont know why they shipped both my orders at the same times in one box. Also, the ups arrived the last moment at 7:20pm. I paid $12 shipping at Dillard, it arrive the next day(at noon). That included many items. Anyway, when i recieved my box, it was all BEAT UP, all my clothes is out.My husband have to pick up one by one, brought it inside. When i saw the "Designer" dress, im about to faint. This is my nightmare, all my money goes down the toilet, cuz i CANT REFUND IT. They sent one item the wrong size and i have to eat it.The material is thin the sewing is just simple, all of it! The whole night, i was upset.It is all my fault, i shoulda goes with my instinct. Whata fool! Why rush in? The next day, i went to UNSUBSCRIBE on my email. They ask me to share my thought, so i told them. Now, i felt a little better, cuz i dont have to hold on my pain inside anymore. I cant tell my husband, of course. After spent all his hard working money for useless clothes. This is just my opion and my experiment. Also, this is my first time membership with ideeli and will be the Last!

Date of experience: July 17, 2012
DeeDee L. — Groupon Rep
over a year old

Hi Linda,

Thank you for taking the time to share your experience here on SiteJabber. I'm so sorry that you experienced some frustration with your orders but we can offer some explanation and assitance on most of your issues.

For your shipping inquiry, anytime there are multiple orders placed our system will automatically try to consolidate shipping so that you are charged the least amount possible. If both of your orders arrived in one box, then only one shipping fee was charged to your card, even though the two orders were placed on different days.

I also apologize if your box arrived in a less than satisfactory state. While we cannot control the time frame or state that packages are delivered to you by our shipper, if you would like to send a picture of the damaged box to [email protected], we are more than happy to file an investigation.

Per our return policy, we do offer the option of a full refund in the original form of payment on any returnable item, for a $7.95 return shipping fee. We will also be happy to accept a return on the item you received in the wrong size for a full refund as well. You can review our policy for returning an incorrect item here: http :// support. Ideeli. Com/app/answers/detail/a_id/181/kw/wrong%20item

If you have any additional concerns, please don't hesitate to let me know.

Best,

Jason Faria
Director, Customer Service

California
4 reviews
5 helpful votes
Follow Esther G.
Unfollow Esther G.
Share Review
Report Review

Dear JASON FARIA:
July 16, 2012

Dear JASON FARIA:

I'm trying to reach out to you to give ideeli.com one more and last chance. I purchased two men shirts on Saturday July 14th. Even though it was supposed to be a surprise, I told my husband I had bought these items for him to make sure about the size. He told me I should have ordered size M, not L. I waited until Monday 16th to contact customer rep. The order is still expected to be shipped July 16-18, but I have been told right away that it is too late for a change in size. I hope you can do something more efficient about it. I don't want to deal with the hassle of returning it, but more importantly, I don't want to pay extra $10 for shipping. Actually, since none of the items I have ordered at ideeli.com fit me well after all and are sitting in my closet, I'm ready to switch to any of your competitors. Order Number: *******
Thanks

Date of experience: July 16, 2012
Malaysia
1 review
3 helpful votes
Follow Tan H.
Unfollow Tan H.
Share Review
Report Review

Firstly, aren't all the vouchers in here are valid for 24 hours only?

I was taking note on one of their items a no longer in production old flip phone by Sony Ericsson at the following Link:-

http://www.groupon.my/deals/national-deal/nky-electronic-center/*******

I found this product was on sale yesterday night and it had only 2 hours left to be purchased. When i checked just not too long ago the timer has increased to 10 hours?

Truly now is it a scam or what? Or can all those company really pro-long the duration whenever they like after it's expired?

Date of experience: July 15, 2012
California
1 review
2 helpful votes
Follow Barbara L.
Unfollow Barbara L.
Share Review
Report Review

Costumer Service Sucks! I bought a Groupon Deal for Vela Shape treatments, which if you don't know, is to treat cellulite. Why would I do that? To actually get a treatment for summer, cause in summer i wear a bikini. But the place that offered those treatments did not have anything available till the end of september! So I tried to return the Groupon Deal, but they would not let.

Date of experience: July 12, 2012
New York
5 reviews
6 helpful votes
Follow voodo g.
Unfollow voodo g.
Share Review
Report Review

I have read several Groupon reviews posted here. I recently subscribed to Groupon and have found some great deals. So far so good. Just purchase small offers until recently I purchase a larger deal. Just like a prior reviewer stated below. Read the fine print. I was charged twice for the coupon, but part of it was my fault I did not take the time to read. I contacted them at *******858 and they were very helpful and refunded my money right away. I guess for the business owner is good and bad. They get publicity, but loose profit. I will continua to update on this site

Date of experience: July 10, 2012
New Jersey
1 review
2 helpful votes
Follow ged c.
Unfollow ged c.
Share Review
Report Review

Groupon charged me for a service they didn't deliver. They don't post a real contact email - lovely guys. After taking the time to call they said they credited my account but didn't. Serious credibility problems.

Date of experience: July 10, 2012
Colorado
5 reviews
5 helpful votes
Follow Samantha F.
Unfollow Samantha F.
Share Review
Report Review

I've purchased and redeemed about 20 groupons and have never been dissatisfied with any of them. Went to a Vegas show, got cheep oil changes, car washes, spa treatments, weekend "things to do", and several meals. The businesses have benefited too as now I continue to eat at a few of the places that I probably would have ignored otherwise and love the new car wash place. I even have my mom going there now!

Date of experience: July 9, 2012
New York
8 reviews
3 helpful votes
Follow Joe M.
Unfollow Joe M.
Share Review
Report Review

Had a terrible experience at a restaurant and Groupon refunded my money! Good customer service.

Date of experience: July 9, 2012
Oklahoma
1 review
3 helpful votes
Follow Darron T.
Unfollow Darron T.
Share Review
Report Review

Ok don't get fool just cause lot of people buying the same deal! Watch out the deal before u buying it. U can find exactly same thing same quality on eBay with 5 times cheaper price. I am not a ebay seller by the way. Well they do have some good stuff with great discount but wait they add sale tax and shipping fee for every decent well know brand product. So i do compare all the Internet and saved 10 dollars! But please be aware for iphone4 armband and 1 carat earring stud listed price for 100+? Earring is only a piece stone how could be $150? They sell it like $19 on groupon and $9 for the retailer and $9 for the groupn. Now we figure out something

Date of experience: July 8, 2012
California
1 review
1 helpful vote
Follow LibbyMarie F.
Unfollow LibbyMarie F.
Share Review
Report Review

Ideeli what a scam... they charge you $9.95 to ship and then if you want to return to your card they charge you a return service fee of $7.95. I bought 2 pairs of shoes and returned them (shoes were below par of what they were described as), but was out $17.80 for nothing. Live Chat was like texting to an automated system. After cancelling my membership (exclusive ha ha) they did refund the $7.95. Received a call from Customer Service on my voice mail, as the caller said "we are reaching out to you to see why you cancelled your membership (caller referred to me with another customer name) WOW do they have customer service issues. I agree with another review Ross has better deals... plus you can return no problem and no charge.

Date of experience: July 7, 2012
DeeDee L. — Groupon Rep
over a year old

Hi LibbyMarie,

I appreciate you taking the time to share your experience here on SiteJabber. I'm so sorry that our Customer Support Representative referred to you by another member's name. That is unacceptable, and I sincerely apologize for this.

Additionally, I'm sorry for the confusion regarding our Return Policy. We offer 2 return options: You may choose to receive either a store credit for the purchase price of the item and free return shipping, or a refund in your original form of payment minus a $7.95 return shipping charge.

Also, please rest assured that our Live Chat is operated by our Customer Support team. Members can speak with one of our Member Specialists 7 days a week for immediate assistance.

If you have any additional concerns, please don't hesitate to let me know. Quality control and member experience are very important to us at ideeli, and I take this matter to heart.

Best,

Jason Faria
Director, Customer Service

From the business

Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.


groupon.com
Chicago, IL, United States
+281
See all photos