GrouponReviews 5,284

My situation is a bit different. I'm an advertiser. We have promotions for massage and beauty services. We treat the customers like kings and queens. Greet them with courtesy offer beverages. Provide clean, elegant, relaxing environment. Listen attentively to their needs and book them quickly. They are quick to criticize, defensive if we can't get them in the same day. Don't tip the service providers, that work hard and are getting "beans" compared to their normal commissions. They'll book a follow up appointment, then "no show". Even after we send them an auto generated reminder. Groupon promised us, they attract professional people. All we seem to get from them are cheapskates, that are particular, demanding and hop from one business to another. Looking for another discount. The idea is to attract long time clients. Groupon is making a " killing" and we are their slaves. We did a survey of retention. 1-2%. There are only so many hours in a day. So it has been determined it is better to spend 1k a month on advertising & attracting clients on our own vs. taking up valuable time on our books, with useless, penniless trash. We are no longer advertising with them. Lets BOYCOTT!

My mother has been a member if Ideeli for years and they just put out a promo for a free $10. After using the code and still paying money i referred close to a hundred family members and friends to the site. Almost 20 of us have received emails saying that they are canceling our orders due to fraud…. I have read their entire terms and conditions and NOTHING that any of us have done was fraudulent. Whats funny is the friends and family that made larger purchases weren't cancelled and their orders are on track but the family members and friends that were able to get items for free with the code or nearly free have not only had their orders cancelled, but have also had their accounts closed with them. They will not get back in tough other than an automated response saying that the order was canceled due to fraud. Even finnier, is they will replay with an automated response that doesn't even answer your questions, but the ones that madre large purchases and have tried to cancel because they are disgusted aren't even getting a response. Which means that ideeli wants to keep their money and make them pay to return. One of the worst sites possible and will stick with the ones we know from now one. BEWARE to all! DO NOT USE THIS SITE!

Really I wish I would have read these reviews prior to shopping ideeli. I have made several purchases but quite honestly I will stick with the other reliable sites I have been using. Frustrating as most on here have said lack of communication items not shipping especially when you pay extra for it to ship faster as well as items being canceled without notice. But it's even more frustrating when you order one item and they ship something completely different. There are many other sites that are much more reliable!

I thought Groupon was supposed to be a discount deal... Found a Groupon for full leg wax (both legs) at a local salon for "50% off" - $35 (originally $70). I called the salon, did *not* mention Groupon, just asked how much leg waxing was. Both legs, full leg wax is $25. Looks like a Groupon scam to me...
Had another experience about a year ago for a body massage. 5 out of the 5 locations listed for my area no longer accepted Groupon. Groupon did refund my money, reluctantly.
I think I'm done with Groupon. Too much work to make sure you're getting a deal, and checking to make sure the business accepts the Groupon.

Groupon Goods: My experience in purchasing from the Goods portion is, do not purchase. Vendors/distributors are using the Groupon Goods portion to off load defective merchandise, many say "non returnable", and /or changing the policy after purchases have been made. I have purchased HDMI cables, flat screen TV wall handing assembly, electric toothbrush. The HDMI cables were advertised with gold ends (they were spray painted to appear gold). The electronic toothbrush did not work, and after the purchase the advertisement was changes to "non returnable". The flat screen wall handing bracket was a recalled item that came apart allowing the flat screens to fall. Luckily I read about the recall and returned the item immediately Do not buy anything electronic from the Goods portion..

Fake DHL tracking numbers! Beware. Groupon Goods will take your money, never ship your item, and just say, "Sorry" when you try to get your money and/or item. I I now have a total of four Groupon Goods purchases that I paid for and never received. 3 out of four of these items were gifts and I was stuck having to spend MORE money at the very last second to buy gifts because the Groupon Goods never came. Even worse, when I try contacting Groupon Goods I realize I can't find a phone number to save my life! I email them and receive boiler plate emails saying sorry, use your tracking number, blah blah blah. I find the tracking number which is from DHL, it routes me to the USPS site (If it was shipped by DHL, why does it then get transferred to the post office for delivery?) nd all 4 orders show that they were delivered, to my place of employment, on a Saturday before noon. OUR MAILROOM IS NOT OPEN ON SATURDAYS. DHL and the post office say they can't help, Groupon says I have to follow up with DHL and/or the post office. I feel like I just played 3 card Monte, only there was never anything under the cards to begin with! Total racket. By the way, if anyone has the phone number for Groupon Goods, can you please post it? Thanks.

I'm totally unsatisfied with your service. I've ordered a pocket knife from groupon since 6/2/2014, but the parcel haven't reach after seven days of working day. And I wanted your staff to reconfirm with Skynet, they even wanted me to call Skynet and settle by myself. I've paid you, aren't this supposed to be your responsible? If I'm going to settle with Skynet by myself. Why don't I just go buy the pocket knife myself? It's a gift for my friend at Valentine's day, and your company had made it late for how many days? Even it's Skynet's problem, aren't your staffs supposed to follow up with Skynet? This is too ridiculous. I can't accept such service!

I don't even know my parcel had reach my college or not, but I just wanted to suggest to your company, please give out tracking number to your customer if your company can't handle even a single parcel!

I have had good experiences with Groupon until recently. Now I will never use Groupon and I will share my experience with everyone so save them from the same inconvenience.

I ordered a 12-Month Xbox Live Gold Card 2 months ago. I received a tracking # from DHL and waited, expecting that my item was sent as Groupon told me it was. Weeks go by. No update on the DHL tracking info and no update from Groupon. I contacted Groupon's customer service last month and was told:

"We know it's been a while since you've gotten an update on your order, and we don't want you to feel left in the dark. As of right now, it looks like your order is still without tracking information, and it likely won't be arriving within the time frame that we promised in the Fine Print. We're so sorry about this.

Although we don't have a new delivery estimate to share with you yet, please know that we're doing everything we can to ship your order as soon as possible. When we have a tracking number or another update on your order's status, we'll let you know right away. We're confident that your item will ship soon, but we understand that this news may change your plans. If you prefer not to wait any longer, I'd be happy to issue a refund to your Groupon account to be used for future purchases, or to your original form of payment. Please let me know which you prefer. If you wish to wait for the product, you're certainly welcome to do so. Tracking may still become available, and at that time, we'll be able to give you more information regarding a delivery date."

Another month goes by. No updates. No card. I contact Groupon's customer support again asking when I can expect to have an update or expect my item to be shipped. I also specifically said that I do NOT want a refund. I want to wait for my item.

Well, this morning I get a message from the customer support representative named "Sheeba" saying:

"I can't apologize enough for the delay. Of course, this is not the experience we want you to have when using Groupon. At this point, I can no longer provide any further updates on your order's status, so I've issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement. Situations like this can sometimes occur due to an unexpected inventory shortage or a complication with the shipment while in transit; but obviously, this is not the outcome we had hoped for."

So... not only did they give me a refund after I specifically said NOT TO, they are still selling the 12-Month Xbox Live Gold Card on Groupon when they obviously are unable to fulfill the orders!

Looks like a scam. Sounds like a scam. Must be a scam.

I will never use Groupon again and I plan to tell everyone I know about my bad experience and post reviews all over the Internet to warn others. Buyer beware!

So I ordered a tablet from GROUPON and they gave me a fake tracking number, said they shipped it via DHL, I checked the tracking number and it was fake! DHL said they never received the package, so I call GROUPON back and they said no we have not shipped it, yes the number we gave you is not valid!
But we are very sorry, your purchase is in our system and we have no idea when we will ship... but we are so sorry.
DON'T BUY GROUPON!

Be very careful. We bought a group on for a boutique hotel stay in New York City. We arrived, and they would not honor the groupon. The hotel said we should take it up with groupon, groupon said to take it up with the hotel. Obviously we had to pay, again to the hotel. The Groupon voucher clearly, in print, states, "if they don't accept this, we will refund your money". Except in this case, which is now part of a class action suit. No money refunded, no information, just "wait for the class action suit to be resolved". If you aren't willing to lose all your payment, be very careful buying these.

I purchased a Groupon to a local restaurant which expired before I got a chance to use it. I asked Groupon to refund the money a few days prior to the expiration date since I was not able to get a reservation on the dates that my husband was not traveling for work. I was told my Groupon that if I made the reservation prior to the expiration date, that the Groupon would be honored even if the reservation was made for a date after the expiration date. I made the reservation and I was told by the restaurant that they had never heard of such a thing and that it would not be honored. There were many emails back and forth to Groupon, which made me even more frustrated because I had to keep explaining the same thing over and over again, eventhough the communications were with the same person.

I feel as though they do not care about customers and will say anything not to give money back. This has been the most frustating situation I've ever had to deal with.

I have recommended this site to friends based upon previous three experiences, but you just need to know what you are in for... don't expect a normal online experience... it is no zappos. I am upset and will not use the website again after this last experience. Found a Furla bag that I loved... ordered it immediately when the sale started. When ordering, website stated that the bag was in stock and ready to ship that day. When selecting shipping, the site offered overnight shipping for extra. I upgraded to overnight - thinking great I will receive it tomorrow. My confirmation email stated that it would ship the day I ordered and be delivered the following day. Well, it did not ship that day. The next day, I checked my order, and it had changed and said that the expected shipping date had now changed. I wanted it before Valentine's Day, and now it has not shipped again. Why would I have upgraded to overnight shipping if I knew that there was a possibility that the website was lying and that it was not available to be shipped immediately? I would rather pay full price and know what to expect. Live chat was no help and actually just frustrated me more. I don't have the time for this website. And, the item is now sold out so I'm sure I will soon be told that there was a processing issue and they will cancel my order. Wish I would have found this review site and read reviews before I started spending my money.

Ordered an anniversary present 2 weeks ahead of time. Money deducted from my account the very next day. Their delivery promise was for 10-12 days. Past that time limit, I get an email about a delay. A month after the order was place, I get a notice of cancellation because of lack of supply. They would not give me any details about the supplier and my money will be refunded only in 5-10 days. If they can deduct the money in a day why cant they refund it? Also it is like I gave them an interest-free loan. Is it possible to file a class action suit against the company/