GrouponReviews 5,284

I love Groupon. I have done so well with getaways, dinners, family outings, salon treatments. I have had nothing but excellent experiences with my Groupons. My one gripe is when receiving med spa services, some places stipulate tipping on the full amount of service (not the Groupon price). I'm sorry, I just don't agree. Some of these Medical spa treatments like I-Lipo or Lipo-Ex are way over priced and extremely brief services with little to almost no work for the technician administering these services. Many require getting laser paddles strapped on to the body and the timer set on the machine and the technician leaves the room. I was a bit resentful of the somewhat demanding note posted on the wall of one med spa office. I use Groupon because I would not otherwise be able to afford these over priced med spa services and to have to add a $75 tip for a 20 minute treatment is just ridiculous and defeats the purpose. It also makes me wonder what sort of service I will get on my second treatment because I gave a tip based on what I paid for the Groupon.

I've ordered many times from GROUPON and it's been disappointment after disappointment, and not to mention RIP OFF.

Ordered some BEBE sunglasses, they sent me the wrong color.

Ordered lawn care services, the Company did not show up on the last appointment, not fulfilling the GROUPON and what I paid. GROUPON did NOTHING about it. Once the voucher is redeeemed, it's out of there hands. So basically you can order a service and if it's a con, rip off or crappy business who does not follow through, or provide crappy service, you're out of luck and out of the money you spent.

Recently we purchased the GROUPON for a full house air duct cleaning, from Air Duct Cleaning Services, out of Modesto, CA. http://www.aductcleaning.com/ DO NOT USE THIS COMPANY. Needless to say, it was a complete and total rip off. They did not clean our ducts and were only in our home for maybe 30 minutes. Did not have a tall enough ladder to service all of our vents. Left my home a mess, and tried to convince us that our furnace needed cleaner which would cost an additional $200, which was cheap, regularly $400.

I have cancelled my GROUPON account. And will never do business through this site again.

You get what you pay for. And there is a reason why crappy businesses do business through GROUPON.

Can take up to 48 hours to hear back from customer service. Most reps seem to have no clue as to what is going on.

From business standpoint, payments are rarely, if ever, on time. It is very difficult, almost impossible to find out if the payments are accurate. If you cancel your deals with them, they will freeze you out of the merchant center, so you can't even verify vouchers that had been sold.

We ended our agreement early December, on vouchers that were to have a 90 day expiration date and somehow are still getting vouchers that are valid. It's odd. But try to speak with someone about it? {sigh}

I've been wanting a Balenciaga purse, saw it on ideeli recently, then showed the page to my husband. He surprised me with the packaged I found on my door way this morning. I'm really happy for this. However, after a whole day of medicating telling myself it must be all good and just stay happy, I simply couldn't. From the way it got shipped to me, the tag, the dust bag and the appear of it, I'm just not 100% confident that it's authentic brand new Balenciaga purse. There was no stuffing to keep the purse in shape and relatively naked straight in the shipping box. The shipping box was crashed and broken (of course). It was in the dust bag, though only half in half out. The zippers are open. The tag is not on the purse, instead it was stuffed in the front pocket.The hardware on the purse doesn't match the price paid either. The color of the studs look worn-off, while the color of the zipper seems really too yellowish. Unfortunately, almost no-wonderly at the moment I was checking it through, it states as non-returnable.
After a whole day feeling frustrated, my husband got home, took a look and said while this is what happens when buying at discounted price. But really? It is supposed to be like this?
How can I return this one PLEASE?
Thank you for reading and hope it's helpful to you.

I had bad experience with groupon for last 3 month, almost everything I purchased was not exactly they advertised. It is takes forever for them to ship., I placed order Feb. 25 and its still not shipped, when I called custom. Serv. Lady said its takes 12 working days to process the order and plus 12-14 days to ship. It is very stupid answer because it is should never take so long, it is a lie. I make a lot online purchase but its never took so long. We make purchase paying imidiatly and the they does not bother to ship our items, using our money for 3-4 weeks. Before shipping. Beware that what they advertising does not exactly the same. Lady in customer service is very rude with big mouth that I coud not to talk with her, hang up.

I wrote a complaint/ recommendation letter to groupon consumer service awhile back regarding their claims on shipping goods to customers. I can see that they have not change or learned. I was annoyed that it took the retailer longer than 3 weeks to ship out my goods, and another 2 weeks to receive it. My credit card was charge and cleared within the first 2 days of purchase. I suggested that they change their statement on their shipping to better reflect the truth. The site claim that most ( I consider 51% as most) of goods will arrive within 2 1/2 week. They are excluding the other 49% of customers in this statement. I am one of the 49% of individuals that expected the product within their stated time frame and was extremely disappointed with the shipping time frame. The experience left a sour note and I decided to never make anymore goods purchases from groupon since the shipping time frame stated is not reliable. I still once in a blue moon make purchases for restaurants deals, but their policy on refunds makes it an inhibitor to press the checkout button. I still have 2 groupon I paid $50 for that I can't use because I have since moved away from that region... but groupon will not refund it. I guess I will just have to wait until the business close ( 35yr?) before I can get a refund lol.

I purchased a cell phone case on Groupon.com on 2/21/14. It's now 3/1/14 and my case is STILL at a warehouse somewhere? It said it would ship on 7 business days--I'm now on my 11th business day. It has said for a few days now that it is in pre-shipment, which just seems like a hoax to get me to not call customer service.

I work in online marketing, I know how detrimental negative reviews can be and I try REALLY hard not to leave any because of that... but this is getting insane. I'm being patient and they are testing my patience with this.

I was shocked today when I opened. My email Groupon sent me an order confirmation for a purchase of 400 pounds. I didn't order anything and it says a garden furniture set. I was pretty shocked cause the order was placed at almost 3 am by that time I was sleeping and nobody else has access. To my account. I SPOKE to my bank and they told me that the money was deducted from.my account
I am very sad cause it will take days before. I get my money back
I am very angry and disappointed. With groupon