GrouponReviews 5,284

Groupon is a complete SCAM! Do not give these people your money under any circumstances. I've used them a couple times for some local deals in my area but two months ago I purchased two separate meal deals for a restaurant. It turned out that the place did not accept the Groupons! They came up with an excuse that they were under new management. I have spent a month trying to get a refund from these people but to no avail. Now I'm out $100! I don't know how these criminals are able to continue robbing people like this. I'm currently seeking legal action. Good luck to everyone else who has been robbed by Groupon. Spread the word!

I ordered from Groupon. They took my order and my money but never shipped it. I emailed them a couple days after it was supposed to have been delivered and was told it was being filled to be shipped. After a couple more days, and no updates, I called them -- and again was told it was in the process of being filled. The day after I called them I received an email that my order was canceled. I was informed I would be receiving a refund within 7 to 10 business days. Still waiting. Groupon appears to be a scam.

I wish I could give 0 stars. I work the night shift so I usually shop online. I've shopped at Ruelala, Gilt, Hautelook and I understand that the 9.95 shipping fee is the price I pay for convenience. But this site is unreasonable.

I ordered something to give to a friend of mine for her birthday. I ordered it 3 weeks before the party since I figured that would buy me enough time and the last day of the "estimated date of delivery" window was 2 days before the party so I thought I was in good shape. A week later, the tracking number they gave me still didn't work so I used the live chat and they said sometimes it's not updated so give it some time and they weren't able to track it without the tracking number. While waiting, I ended up buying something else since I had the free shipping for 30 days and that package came quickly, a week after ordering it while I still didn't have tracking info for my first order. 2 days before the party, I finally get a working tracking saying it just left their place 3 weeks after I made the order. So I was livid, since that was supposed to be a present for a party happening in 2 days... It gets worse. My order finally gets to New Jersey, to a different city (which is normal) but then the next day, it goes back to Maryland... Then back to North Carolina? You would think there was something wrong with the address I gave but they had gotten it right one time already! Why make the mistake now so I spoke to someone again and she gives me $10 credit for my inconvenience? Are you serious, what am I gonna do with that? I had to buy another present, then the stress that it brings is ridiculous.

Worst is, my sister ordered something with my account because of the free shipping and the same thing happened. It went to New Jersey then was sent back to Maryland. As we speak, I am on a live chat with them and it's just so unreasonable. I don't understand how a company could thrive while messing up this much. They should just have free shipping then it would be worth the wait. I might as well order from Asia, it will come sooner than theirs.

Ridiculous! I would say IT IS NOT WORTH IT! The things they sell are the same as Ruelala and Hautelook, just wait til they put out the sales.

I very rarely leave a bad review about a business but here it is. I have been both a customer and a merchant with Groupon. As a customer, I got exactly what I paid for. When I elect to make a purchase from a second party that takes on average, over 50% of the profit from the local business, and that is after they cut the cost of a service in half, it leaves the small business owner with less than 25% of what they would normally make. Imagine going into work and receiving a paycheck that is over 75% less than what you normally make. The initial lour for business owners is that this is a marketing website. It's not a marketing website, it's a penny-pincher website and Groupon customers are known for wanting to purchase a service or product for the cheapest they possibly can. Don't be surprised if you get what you pay for. That's exactly what I got. As a merchant that takes great pride in what I do, I always give the best service possible. However, when you have people coming in to redeem their Groupon for what they paid for and then they want you to upgrade them and throw in all kinds of freebees, it's a bit disheartening. As a consumer, you should take pride in your interactions with your local micro-economy. It will only serve to make your community at large, a more desirable place to live and it's important to be good to people. In return, they will more times than not, be good to you. So, if you want to try out a local business, pay the extra money or ask if they have a new customer discount. Cut out Groupon all together. They have proven that they don't care about the customer and they don't care about the merchant. If you are a penny-pincher that just wants to buy as much as you can for as little as possible, please at least remember to tip your service people on 20% of the actual full price service (as you are getting it for ridiculously cheap) and be kind and grateful as you are already taking advantage and both you and they know it. One positive thing about Groupon is that it can introduce you to a business that you may not otherwise have known about. Groupon's communication is terrible.

DO NOT BUY FROM GROUPON IF YOU ARE GIFTING SOMETHING TO SOMEONE, AND DO NOT USE BUTLER DETAIL FOR AUTO DETAIL. An international friend thoughtfully had given me a Groupon Butler detail for a car I had loaded him. When contacted, Butler detail could only schedule a month out. On the scheduled day, I got a call that he was unable to come, but would call to reschedule at the end of the week. No call. So I called several times before getting a return call. Now the only dates available were another month out, so I asked him to cancel the order and return the money. Not able to he said, you have to make those arrangements with Groupon. At Groupon I was told that they could not cancel the order without talking to the account holder (who is now out of the country, and in military so not available for several months to a year). So, if it is a gift, do not use Groupon. Far better to do something else where the person you gift can get something for what you pay. And do not use Butler Detail. Special shout out to Amber, and Allison, and Naveen at Groupon for their not help. Do hope the people they do business with are equally unhelpful and equally as hurtful to their personal time and finances.

---Ron

I ordered the Rosetta Stone Spanish 1-4 set and gave my current address when I filled out the order form. I discovered the order is being shipped to my old address I had moved from 2 years ago when I placed another order. I sent them a note and asked if they could contact UPS and forward the package. They said it was not possible and I would have to wait until it was returned. It is now 4 weeks later and I have not received the product. The customer service tries to be helpful, but really it is a bunch of BS. I liked them until this order. I will never use them again. They SUCK.

I purchased a groupon for Air soft thousand round session. It was a surprise for my grandsons. They informed me several of their friends had been injuried playing this and they did not want to do it. Groupon states the amount you pay never expires. They do not make it clear that amount is only good at the company stated on the Groupon and is not good toward any other groupon purchase, as I felt I was led to believe. I think this company lacks integrity.

I ordered a pair of pants & got a lacy dress instead. When I contacted ideeli they said the pants were gone--just return the dress. I asked if they could they give me a small credit ($10 maybe) for my time, effort, and expense in returning it & they said no, just a refund. I was annoyed as I too like other complainers had spent thousands over the last several years shopping at their site. I returned the dress at my own expense (as I did not want to use their label & get a credit & have to shop there again). After weeks of getting no refund I contacted them & they said they never got it! I do not believe that, as the label was clearly typed on my husband's law firm address label, so if they did not get it, it should have come back--which it didn't. I am sure they got the package & just did not give me my money back. Goodbye, ideeli! 5/25/14: I want to thank Sitejabber for its help in my contacting ideeli for a previous problem (returning a product and getting no credit back). After posting, Ideeli did in fact contact me and explained what happened and now, months later, they have fixed the problem and issued my credit! So I have to reverse my prior post that this company did not do right by me, as now they have. Thanks, Sitejabber; thanks Ideeli!

I bought a lenovo PC from them. When I opened the box, it was a different one. When I tried the return the item online, the attempt was rejected as they label the item as "final sale".

The fact is under the production description, they claim it is "Free Return". When I emailed the customer service, I was told that they would send me a prepaid shipping label as one time exception "as we are close to the 14 day return window". I reported the problem within minutes of taking delivery. How could it be close to the 14 day return window?

Just be aware they operate on tight budget. What you get may not be what you want!

Groupon frontline staff appear to be sympathetic and concerned when you contact them with an issue, for example, I have an issue where the merchant refused to honour the groupon value, and would only only honour the value I actually paid groupon. Groupon frontline staff advised one of their reps would contact me via e-mail, but no contact ever received. This is the second time I've lost money on Groupon deals, and will no longer use their service.

Horrible customer service! I used to love this site. They used to stand behind their products and would offer a refunds if merchant did not fulfill as promised. I purchased a groupon but when tried to use the merchant could not honor so they told me to contact groupon for a refund. I explained the situation to customer rep but she insisted they did not do refunds even thought the groupon was not expired and merchant would not honor. Even worse, customer rep had a horrible attitude and when I asked if I could speak to someone else she hanged up the phone. Never doing business with this company again!