GrouponReviews 5,284

They have the worst customer service. I bought a $130 plus tax litterbox that was self cleaning. I; m disabled so I thought it would be great. When I got it I had to try all the tricks they offered to get my cat comfortable with the new set up. He is a large cat and his poop is as big as my Pitbull's. His urine is also a large amount so the box is basically unusable to him after 2 or 3 days. Not even close to what was promised. Of course it was after 14 days and Groupon would not do ANYTHING. I will say that the company i bought the litter from gave me 75% back and called me to talk about it. The company I bought the permanent pan from gave me 50% back. Both of them were so nice. Both were sellers on AMAZON. I am on a very small income now that I can't work so it's really hard to take the hit for this. Groupon did not care about my situation or the fact that they lost a customer who has bought a lot of products from them. Very disappointed.

I wish I could leave -5 stars, because it was THE WORST online shopping (if you can call it this way) experience ever!
I ordered $320 shoes (it was my first time ordering from this website), waited for a week to get it shipped, but... after a week I received an email saying that my order was canceled because of the fraud! I reach out to them the same day, and customer service representative Edward told me that it's TOO LATE (!) and the reason they cancelled an order is they called (when they didn't!) and that I didn't answer. First of all, I have been shopping online for 10 years and no other site called me to confirm my order!
After that I confirmed all my information by email, my shipping address, billing address (because it was different) and the phone numbers, I told his that they can call me anytime. Also I explained that I am US resident, my credit card is US credit card and I am visiting Canada for a month, that's why I asked it to ship to my friends address. He told me that my account was cancelled because I can't order anything if I am not in USA resident! Are you serious? I just told him that I AM! If I am visiting another country so that means I live there? What's the difference where I am at the moment? They have deals lasting just a day or two. I told representative that they can ship it to my billing address where I live, if that's less confusing for them. Or my friend can reorder it for me with her credit card. I just want my item. He didn't tell me anything how to reorder or how to get my item. Was simply useless and didn't answer to any questions! I asked 5 times to give me a customer service phone number, and he always skipped the question.
The most disappointing and the most trustless website ever.
Sadly I read all the reviews just after I had this experience myself.
I would honestly just suggest everybody don't deal with this fake website.

The bodum bistro double wall cup 15oz is listed at originally $58 and they are selling for $40... After doing some online research I have yet to find an original price of $58 even on the bodum website the mug goes for $40. So it is a little fishy that their original price is $58, when that price doesn't exist anywhere. I even found them for $40 with a 15% discount on another site... I contacted the chat now crew and the representative was just dismissive, no help at all. I thought ideeli was supposed to be a discounted site with the best prices. Not the original ones..

I recently purchased Garcinia Cambogia through the Groupon website (one of their deals). Then suddenly, I started receiving monthly supplies of a lower quality/reproduction brand, charging my credit card $79.92/month. Groupon was obviously used by a scam company. BUT the real problem was Groupon's dismissal of the matter, and failure to take any responsibility for the products they endorse through their coupons/deals! They tossed the responsibility back on me. Their policy is irresponsible and something to stay away from. Here is their reply:
Any purchases made on a third party website are not linked to Groupon and we would recommend checking with the purchases before processing the payment. I would recommend reaching out to the business who is supplying the products for any questions and refunds.

I took three deals -
BVS mechanics in hedge end...
They charged 30 for oil abd very poor valet... also in 2 days I had power steering leak... when I went again they said they are too busy to look... 70-75 u can get the servicing in any local garage. Groupon and their dealers are just cheat... they dont bother about customer services.

Kutz n beauty... in portswood road... it took me 2 months to get a weekend appointment... and then the address website puts is 2.5 miles away from the actual then they said its tom tom fault... and provided only half of service...

Raymon redfern photography... in sholing...
He will give you three prints... which are really small... after 1 month... and to get the good quality CD he charges 200 gbp... A robbery... not sure whats the point of having a deal if you have to pay 230 for 3 small prints and some good photographs... just cheating by group on... I will prefer buying a cheap SLR camera instead... a printer and photo paper...

The deals look fantastic... but inside they are bad with poor custimer services...

A month ago I bought a Prada handbag from Neimen Marcus, but when I saw the same bag was on sale here on Ideeli, I immediately placed the order and returned the one from NM. I was so excited that I told everyone about the new site I found. The expected shipping date for my new bag was May 2-6, however, my bag is still not shipped after several days passing the date. I contacted the customer service about the delayed shipping date, and they said it might take ADDITIONAL 2 weeks for them to ship the item! It is unethical to put INACCURATE information on the site just to attract customers, especially when I returned my NM bag just to buy from their site! I was not that angry until I read some posts on this site about Ideeli. I'm very concerned if they are going to ship my item after 2 months or cancel my order for no reason due to their FAKE INVENTORY. I am not asking for a customer service as good as Nordstrom, but I expect to at least get my authentic item on time without dealing with all kinds of troubles or lies. I really hope they can ship my bag as soon as possible, since I already sent back the one I got from other store, and missed all other promotions while waiting for this Ideeli shipment. If they waste my money I will spare no effort to deal with it and warn other consumers!

I orders 2 Clairsonic replacement brushes and they just arrived but they were too small to use with my Clairsonic so I went to their web site and found out that they are not returnable. Silly me, I should have read the fine print on my I Phone before I purchased them but it never crossed my mind that they would sell a product that was so clearly defective and not allow a return. The discount was clearly not worth it to buy something that I just need to throw away. Don't just walk from this website, RUN.

My very first experience at groupon I purchased tickets to concert and accidentaly purchased for wrong location, I tried calling to refund the tickets same da day and i couldn't talk to anybody because they were closed at 5... I also tried sending an emailand thier website wasnt working. So i called first thing in the morning and turns out you could only refund same day, which seems wrong because they should have staff answering phones until midnight... they didnt even give me a credit. I will never purchase anything on groupon again.

I have used Groupon successfully many times however the last two occasions have been a disaster and I won't be shopping with them again. The first disaster was purchasing 4 rugby tickets a year before the game. The tickets never arrived and it was down to me to chase Groupon to find out what was going on. In the end we had to get to the Twickenham stadium early in order to pick up the tickets and instead of the promised ' good ' seats we were given seats tucked in a corner and very disappointing. The second disaster was when I received a wicker picnic basket instead of a steam generated iron and had to wait two weeks for this! When I actually got through to a real person instead of a useless automated response I was told that due to limited stock they could not send me my iron. They then told me they could see a similar one on the Internet and I should buy that and send back their picnic basket. I told them what I thought of that idea and they promised me a £ 10 voucher. The iron on the Internet wasn't the same and as I m not going to use Groupon again the £10 voucher wasn't much use either! I eventually found a replacement iron on Amazon who will deliver it tomorrow for about the same price as Groupon... oh and one more thing! Groupon won't refund my money until they get the picnic basket back. They eventually agreed to send a courier to pick it up and I m just waiting to be charged for that as well!

I've only used groupon a couple times. I was pretty pleased with anything I've chosen to purchase through them. The reason I deducted a star is because their customer service is painfully slow. I requested a refund on something once because I thought the place of business was a bit sketchy and it took them over 3 days to respond to me. When I found a number to call, the phone was never answered. They did end up getting back to me via email and giving me an account credit. I would have preferred a refund to my original method of payment, but that's okay. I used my credit towards tickets to an event.

After my account got flagged by IDEELI as fraud and got cancelled by them, they also had removed my previous $200 store credit. Worst than that I had an incoming 4 returned items worth of $129 also got confiscated after they received them (my account got cancelled AFTER my returned items received by IDEELI). I am still waiting for the remaining 12 items that I had placed on other orders and since they were already shipped (in transit till May) that they told I can no longer have the option to return for any reason because my account has been closed.

I am very very very disappointed, appalled by what they did to me. I now tell my friends to stay away from this site even though I was the one who highly recommended them before my account got closed. As a retail company, Word of Mouth Advertising is the most effective marketing strategy and way cheaper than any other methods. I am sad that they don't realize that 1 unhappy customer would cost them far more future customers that they could have gained to make one happy.

Goodbye, IDEELI!

I used Groupon last 2 years. Today, first time, I had a very frustrating experience. On March 29, before buying Groupon, I called to Mixed Martial Arts & Fitness Academy in Kanata to verify, if I can buy Groupon and book a party for my kids on May 3rd. The owner Stephane D"Amour said me that no problem. I bought Groupon and called him back. He insisted that I don't need to come and to come only on May 3rd half hour in advance of the beginning of the party. Today I called him to confirm. He said that he doesn't have my name on the list and I didn't call him. On my words that I am not crazy to invite guests before party's arrangement continued to insist that I didn't call. Actually I was first who bought the Groupon. I couldn't believe my ears.