GrouponReviews 5,284

My disappointment is with Groupon Goods. I ordered a speaker with them and one attempt to the deliver the package was made. The address I submitted was correct and verified. When I called to see what happened Groupon said it was being returned to the shipper and they would have to reimburse me because the deal was no longer on. So if for ANY reason a package is returned you lose out on what you purchased. This is NOT in the fine print. They said there was nothing they could do for me and that was that. Do yourself a favor and don't risk ordering from this company. You're better off going with Amazon even if you pay a bit more. The customer at Amazon is better and shipping will likely be free.

I was in touch with a customer service representative there named Josh. He was the most pretentious person I've ever dealt with. I told him that I had a $10 off coupon that I wanted to use, and he talked to me as if I was a child who made up the coupon. I specifically told him that it was for upgrading my app, and his words were 'only certain customers get that promotion during certain times'. Because I would want to call in, put on hold for 10 minutes, for a coupon I made up - he told me he had no record of that promotion and acted like I just made it up. Can anyone just get a job at Groupon? It sure seems like it. Josh obviously had no idea what I was talking about, even when I tried to explain to him that this was stated on my app, and I even told my boyfriend to upgrade so he could use the $10 off as well. It worked for my boyfriend, but not for me. Josh goes on to suggest that maybe my boyfriend had an invitation/email and I got the idea off my boyfriend which is why i'm calling in. I'M THE ONE WHO TOLD HIM ABOUT IT. It's really odd to me that Groupon runs promotions which their workers are clueless about. They should train their staff to be more knowledgeable and to not talk to customers of many years in such a belittling tone. Worst customer service experience I've ever dealt with. I've heard many complaints from my friends over the years about Groupon's customer service, i'm sad to say how correct they were. I will never deal with them or reps like Josh again. The least they could have done was offer me a discount for my time.

Do you like speaking to pre-programmed robots, and being frustrated with the fact that you can't ever reach a human being? If you said yes, Ideeli.com is for you! I am a super loyal customer - pay extra for first row, buy tons and tons of merchandise. But be warned the moment you have an issue with their merch. Right now it's been nearly a month that I'm trying to get my $230 back from an item that was the wrong color -- it was THEIR mistake, but of course it's been a total hassle. Their customer service reps feed you complete misinformation and downright lies. They have no info about anything and all you can do is hope that they will pass the information along so you can get your money back. I was told just this past Sunday by "Jose" that a) my $230 would be refunded by Monday, the "5th business day" since it was initiated and b) a manager would CALL ME on the phone (again, it is nearly impossible to speak to a human being from this co! -- horrible). Guess what - Monday arrived, and lo and behold, I'm sent a form email (nothing boils my blood more!) showing that the refund was *just* begun yesterday and of course, no call from a human being, let alone a manager was made to me! So now I'm going to have to wait another 5 business days for my refund. When I spoke with "Esmerelda" today she told me the best she could do was to have a manager call me by 8pm TOMORROW (Wednsday). So again, that means 4 days that I have to wait to speak with someone other than a computer. I have had it with this site. I'm thinking of filing a complaint with the Better Business Bureau, as well as any other consumer affairs site. It's not a surprise they are owned by Groupon now. That company is low budget too.

I was a very good Ideeli customer until I received notice that I would have to pay for the privelege of seeing their full offering of merchandise. Whuuuu? Granted the fee was very nominal compared to the thousands of dollars I spent on apparel and home goods, but why would anyone PAY TO SPEND THEIR MONEY? I've switched to haute look.com (who I believe delivers via pony express; be warned). No fee, same great discounts and the merchandise is every bit as nice if not nicer. (And you can speak to actual humans on the telephone.) Let me know if you change that policy, Ideeli, and I'll visit your website again.

TERRIBLE. They have messed my order up 2/4 times!
I bought a food groupon and tried to use it, but they said I couldn't because it had already been used! I checked the website and it said it was already used. After about 2 weeks of back and forth with Groupon emails, I signed into my account and it said that my groupon had not be used! Groupon representatives never told me that they had fixed the error at all. There is a disconnect between their representatives and their website.

Most recently, I bought a two-pack of facial brushes, but only received ONE facial brush. Doesn't two-pack mean it comes with TWO? I definitely would not have paid $21 for ONE brush. I don't even know who to contact for help to figure this out.

After this, I will never use Groupon again. I've learned my lesson.

I am very disappointed with Groupon, I ordered a Groupon voucher for a getaway, however, we were unable to use it, we were not worried as the voucher said: You can always us this Groupon voucher for the amount paid, which NEVER EXPIRES. I called Groupon hoping to book a trip and use the amount the voucher was worth but I was told it was only good at the original hotel, at whatever the price the hotel charged. I have to say that I am very upset by the way Groupon advertises itself. I will never order from them again, nor will I ever recommend them.

I ordered groupon goods twice and had to wait for 2-3 weeks due to their slow shipping speed! Finally I didn't receive an order and when complained, they said my address was not right! What a horrible customer service! Thy also charge $2.99 shipping for goods which are less than $14.99.
I ordered a so- called diamond hoop earrings again. Received it today and it looks so crappy. Like a cheap metal ans no stones at all! In the groupon ad it was mentioned as 1/10th carot diamonds with clarity J n all bull$#*!...
Shut down your bloody company "groupon"!

They do not guantee their deliveries. The packages are routed via UPS and then locally delivered via USPS and often times the packages are left outside the mailbox or shoved inside your mailbox. If your mailbox is near main street, you will have to find another shipping address, otherwise you are throwing money away on orders you will never receive. In addition, customer sevice reps (via chat) are RUDE! And supervisors don't bother to return your call if you have issues that need to be addressed. You have to wait at least a 2 weeks average to get your FREE shipping after you have paid $9 for one months worth of free shipping and sizes are often times misrepresented. If I could, I would give this site NO STARS!

This website is garbage. I purchased a '$20 for $40 American Apparel' groupon in November and the same day tried the coupon and it didn't work. I emailed groupon and they told me to contact the merchant directly, so I did. I called American Apparel and they told me they'd send me another groupon code because the one I had 'cancelled' before I even used it. So I waited for my new code to be sent to my email and waited almost a month and didn't get a new code. I emailed groupon 5 times and they kept telling me to contact American Apparel. On one email, I didn't get an automated email and got a real person, Priya, and she replied with "I'll see what I can do" and never replied after that. Finally I called groupon customer service and the first guy was sighing after every sentence I said and was very unprofessional and rude. As I was receiving my groupon code for him, he told me to hold the phone as there was another line. I did and he hung up on me after 5 minutes. I called back again and the second guy was much nicer but told me that he couldn't do anything except tell the Groupon board about the problem. My coupon expired 3 days ago and they told me they couldn't refund me because it expired. It's expired because their customer service on email took 2 weeks to reply, every time.
Groupon is complete $#*!. I'm NEVER buying from this $#*! company again.

Had long been registered, decided to purchase a coupon form them. Could not get the purchase to go thru, they had no record of my email, (though they sent the offer to the same email), Re-opened an account with a continued lack of success. Emailed them with a total two way exchange of 9 emails to finally reach a point where I was told that they cannot send the coupon to my PO Box, yet they only ship by Mail? Huh? Many of us in small town rural America have a PO Box as opposed to home delivery. It was suggested that I have it sent to a friend. My wife and I are successful middle aged business people, and I am supposed to have things sent to a friends house to pick them up? I think not. I replied, "I have a better idea, I'm done with Groupon, I'm out of here", and I unsubscribed from a site that is clearly a joke.

I used to shop on ideeli all the time, but over the past year or so have stayed away and gone to other flash sale sites that are more consistent with the quality of merchandise and customer service. Now my most recent experience reminds me why I stayed away from this site. I purchased a jacket 2 weeks ago and waited patiently for it to ship. Meanwhile, I saw sales for similar jackets elsewhere (online and in stores) but didn't purchase them because I was waiting to receive this one. I get an email saying that due to a computer error, they were out of stock and couldn't complete my order. Now 2 weeks later, I see the same jacket in the same size being offered for sale, but it's sold out by the time I see it. If they had it in stock, why didn't they send me my order? I am beyond pissed by their lack of customer service and their so-called computer errors.

A business refused to honor my expired Groupon for price I paid for it (not promotional value, but paid value). I contacted Groupon and they at first refused to give me a refund saying I should try again with the company. No dice. Then they said they would look into it and contact the business. No good. Then they said they would take care of this and they refunded my groupon to a card that was from a bank that didn't exist anymore. They didn't ask me first what I would prefer--credit to use on another Groupon or a refund on my card. Customer service both on email and phone were unsupportive, unresponsive and unhelpful. Theya re policy driven, unsympathetic, unthinking drones who can't answer a question that is not on their script. I may never see this $20 again and they refuse to refund a different groupon I have that I can no longer use due to life-threatening illness and medical problems. They said that's too bad, they won't refund it, I should give it away to someone. Like the loss of $30 is nothing and I should not be concerned about it. Jerks!

I bought two watches on Dec 18th, 2013. I received emails telling me they didn't forget my order and they were processing the order two weeks later. But today is Jan. 27,2014 and I didn't receive the order. So I went to check my order status, and found the status is still in process and so I clicked on the "tracking order", a noticed showed up saying the order doesn't exist because it has been canceled. Nobody emailed me about this canceling and I was forgotten by Groupon.

It is not groupon so much that sucks, it is the $#*!ty people that buy from the damn site. They buy something at a bargain price, and they want royal or deluxe treatment. The people that buy from the this site, or any other sites like this, are the $#*!tiest and winiest, and stupidest i have ever encountered. I think that sites like this should be removed, it is bad for business. Most people, never got a good customer from it. Most of these people keep looking for stupid bargains. Groupon, living social, etc, are bad for business.

Groupon is okay for the occasional bargain goods. Shipping takes forever and some of the items are of questionable quality, but I've a had a few great deals that have made up for some of the more regrettable purchases. However, after using Groupon to book a hotel stay, I think I may be finished with this company. The customer service was terrible! After checking, I realized I could've gotten the same rate directly through the hotel's website. Never again. The people I talked to from groupon on the phone were so rude!