GrouponReviews 5,284

While Groupon is a good site. Custom Canvas Prints is not. Beware customers to false advertising. Do not order from this site.

Don't recommend purchasing or gifting a Groupon. Last 2 Groupon Gifts or Purchase:

Scenario 1 - Gifted a Groupon to Great Wolf Lodge day pass in April 2022. I went to use it in August and was notified the groupon expired but inidcated "The Amount Paid will NEVER expire." I contacted groupon and asked how I could apply the amount to the service and they told me if I cannot provide the card info that was used to purchased the groupon then they cannot help me and cannot apply any amounts. If a groupon is sent as a gift then I would think groupon would have processed in place to address this... I am able to provide the friend's name that purchased it the groupon # and code but groupon is telling me they will not honor the amount that will never expire.

Scenario 2 - Purchased Monster Jam tickets for my son's 5th birthday but the seat numbers never appeared on our tickets. We tried to get in touch with a groupon person and they essentially ended the conversation with us. We finally called ticketmaster who went above and beyond and tried to locate our groupon tickets essentially doing groupon's job and honoring it somehow and left us tickets at the front desk. Groupon was not willing to help in anyway.

After my last two experience, I will not purchase or buy another groupon. If you asked to speak with someone they either end the online chat or indicate they will get in touch with you in 24 hours (they didn't ask for my contact). Thanks for taking customer's money and not honoring the deals.

Customer Service Sucks, No help what so ever, lames. I will never use them again, counterfeit, bogus
Lames

I booked a hotel through Groupon and my bank declined the transaction immediately, therefore Groupon sent me an email saying that the transaction failed and that I needed to give them further information. I dismissed it and booked through another site, the next day Groupon took the money from my account without my authorization and now refuses to refund me for it. I called the hotel and I was told that a no show fee will be charged to me because I have a reservation with them through Groupon. Groupon tells me by email that someone will get back to me within a week but the reservation is for the next day, so how can I avoid being charged this fee if they refuse to call the hotel prior to the estimated time to cancel before being charged. Also I'm still wondering who gave them permission to take money from my visa card? However they didn't give me the option on any page to decline the submission after they sent me the email.

I purchased an Event in Chicago only to find out the week i will be in town they will not be holding the event. The non refundable ad did not reflect any blackout periods. Ive contacted Grouopn twice via chat and once each time being told my issue is being elevated and someone will call. That has not happened!

Used their site while visiting Hawaii islands. Gave me a golf course on another island when it said it was near me. Tried to get a refund and refused after we paid and discovered wrong island.

I ordered 2 identical items from Groupon and received only one. I've tried calling, chatting, emailing to get the status of the 2nd item and can get nothing. I also called the corporate office and got a recording with no operator option. Finally messaged them on Facebook and was told that no one is working in the offices and they would contact me via email. Funny how they instantly take our money, but make it virtually impossible to get it back in a timely manner when they make an error. They have great deals, but it's not worth dealing with a company who cannot be reached when there are issues. Totally unacceptable.

You buy coupons for services and then fight to be able to use them... Pretty disappointing. Also with a coupon you always need to book ages in advance.

Paid for a oil change 60 bucks or so, Groupon instantly charged my credit card, but did not furnish me any kind of code to use. Contacted customer support, and the route Idiot said it would be about four hours before someone would get back to me. Whatever business you're dealing with, just go directly to them and ask for a discount, they'll be more than happy to give you one. Now, I'm having to dispute the charges on my credit card, because Groupon never gave me the coupon that I paid for.

They promise they will get back to you in 24 hours if you email. A lie. Sent email to be patient. Now I have sent several emails with their ticket number and they have still to reply to my email. I have tried their chat system and they never reply to it either so I am supposed to sit and wait all day for some to come and chat! Once I use the Groupons I have already purchased, I will NEVER PURCHASE ANOTHER GROUPON. Any savings is not worth the aggravation, since they no longer have a telephone for customer service.

I was not able to get a refund even though the order said "Processing". Even after the event was over it still said "Processing". When I tried to get a refund, they declined.

Had a problem with one of the vendors they have and it came down to me requesting a refund or credit for the horrible experience I had and they never even responded back to me just some automated response! They don't care about who they represent and the value they sell is worthless, I would not recommend them to anyone!

Never trust Groupon as only Advertise fake service
I lost 95$
If you buy anything you only have put your money in Groupon's pocket without taking any services

Groupon is taking advantage of innocent victims by taking payments for cruises that are fully booked. They are using a double-booking process. I booked and paid on their website for a cruise then I was directed to another website to book again. The second website belonged to the cruise company who indicated the cruise was fully booked. And yet Groupon was taking payments and they've refused to refund. They've said the tickets are non refundable and apologised. This is theft.

We have had multiple unsatisfactory conversations with Groupon over their support of vendors who use Groupon to bait/switch consumers. MassageLuxe is an example. They run promotional offers on Groupon, then do not honor the Groupon. They tell the holder of the Groupon that the price paid will be credited against a full price purchase. This is a classic bait/switch. In response to our complaints, Groupon supports the vendor and takes a 'buyer beware' approach. Be careful of Groupon and their bait/switch vendors like MassageLuxe.

I can not speak to a LIVE person, only email or chat and neither will respond back to me. The customer service is HORRIBLE. Good customer service is what promotes your business.

Great store is not the first time I order already. Many interesting things at great prices. I recommend

Purchased a 2 day hotel in Hershey PA. My daughter woke up sick and had ear aches. Took her to the Dr. and confirmed she had an ear infection. So - no rides or water park for us.

Groupon does not have a phone number on their site. Email response stated my email would be addressed in 24 hours. Live Chat started out as a robot. Then when someone did respond - the responses were 15-30 minutes apart. Told me I should have made the change yesterday. I didn't know yesterday that my child had an ear infection. The person from the Chat said they could expedite my request to reschedule - but it would be 7 business days. That will be to late as we were supposed to go tomorrow.

I am out $300 dollars because they will not reschedule - even though I talked to the hotel and they said Groupon could reschedule it.

Ich bin begeistert. Die Qualität ist erstklassig und es dauerte 3 Tage, bis es ankam! Vielen Dank für Ihre harte Arbeit, viel Glück und Wohlstand!