GrouponReviews 5,284

I bought a digital scanning groupon to a place called scan digital. Months went by after sending them my negatives to be put on dvd. After many runaround phone call, i came to the conclusion they lost my negatives. I emailed groupon customer service ( since there is no way to talk with a live person). They quickly returned my money and erased all evidence of the groupons from my account. I will not stop untill someone goes down for loosing my pictures, but i see a long painful process coming my way. Save yourself from the nightmares, go to your local establishment and pay a little more. IT IS NOT WORTH THE SAVINGS>

The email I sent to their "support":
For a company based completely online this has to be the WORST experience I have ever had with shipping and returns. I placed an order on April 7, a month ago, and I only just received the last item that I purchased TODAY. When I made the purchase there was no idication that this was a back ordered item, I'm glad it wasn't supposed to be a birthday gift for a friend or another time sensitive occasion.

Since you're return policy penalizes the customer for your latent shipping, I would be spending over $40 in returns if I needed to send back items from each order. Items bought online do not always fit right or look like the picture online, and a well run company would make returns and shipping a place to stand out and shine, instead of being a sleazy way to charge extra money. I did use the Live Chat to speak with a very curt and unfriendly rep who gave me a free return because my single order came in three parts with deliveries full weeks from each other. But that is not an experience I would ever want to repeat just so that I can get decent service.

On top of all of that, both of the necklaces that I purchased were broken right out of the box! Unacceptable. Everything on the site is cute, and the prices are great but it's just a trap for bad policies and hidden extra charges. I wish I could just send everything back and let it be a lesson that things are too good to be true. I will not be recommending your site to anyone in the future unless, by some miracle, you could make any of this right. In the meantime you should research online stores such as Twice, who do it right and with style.

Is groupon related to nomore rack? They have the same customer service as nomore rack. They do not will not resolve issues! Go to restaurant.com for dining deals. They have better deals and honor what they advertise... unlike groupon who pulled a classic bait and switch. They advertised a certain price and then doubled it leaving me holding the bag. They also messed with the deal on their website changing verbiage and the deal. Luckily I snapped a picture of my screens prove my point still no resolution. Very polite responses and absolutely NO answers or resolution. They are a fraudulent company and should be shut down. Look for a name change soon just like nomore rack did. I am gathering info to pass on to Commissionerof Commerce and the Attorney General. I would advise everyone to do the same as a class action we may get some resolution. DO NOT BUY FROM THESE PEOPLE. Even the restaurants they "sell for" have nothing good to say about them. They are ripping people off on both ends!

I bought a Ypad from groupon, but 5 minutes after i placed the order i went back and tried to cancelled, i had the option to cancel but it appeared that it was not going through... so i went back and cancelled twice... to my surprise i didn't get a confirmation of any cancellation so i emailed "customer support" for groupon and tried "the live chat" the live chat didn't work and when i got a reply back the customer service rep. Said it was over two hours and it could not do anything. How convenient is that for them to answer after hours and saying that it was too late to cancel, when i did cancel right after i place the order.

I thought i did purchased something worth my penny. I purchased 3.5hrs spa that includes back massage and facial. When i came to my appointment they introduced me to some of their facial things and made me paid something which I thought was just a top-up to what I originally purchased. I was surprised when the facial was done after 1Hr Im told that that was all... They told me that I had converted my GROUPON VOUCHER to that facial thing and that was it. But they never ever used the word "CONVERT nor CHANGE" while they introduced the facial stuff. Left confused and still with aching back that really needs back massage.

Warning! Do not purchase any brand name item through Groupon. I just purchased a $2000 Prada purse from them and took to let Prada check it out and is totally Fake. I can get the same fake one for less than $200 else where. I trusted Groupon and confirmed with them before I purchased and still got trapped into it. The worst part is I didn't receive the item pictured they shipped me a different color and didn't provide me with any explanation. They are using Groupon name to do this type of illegal thing. Please don't be a victim like me if you want to see my receipt I will be happy to show it.

Ive always had a problem with groupon when it comes to buying products on their website. They almost always send me the wrong size or is missing something important.
Their returns policy is absolutely bull too
They said that postage is paid for but that's also a lie because the parcel points and Auspost forced me to buy a box (which I barely have money for wasting on a box)
Scammed me!