GrouponReviews 5,284

I have been purchasing item from Ideel for many years, lately their customer service is horrible. I purchase 3 items, they only sent 2 and did not have the cutesy to tell me why the other one was not sent, I sent them a email, they send the item would be shipped between May 5-9 so far nothing has been shipped, When ever you place an order the item is always delayed, it is as if you have to send them email to remind them, lousy service

I bought a perfume on groupon that I've bought a dozen times at Macys and JCPennys. The one I received from Groupon was the wrong color and smelled musty and old. It was clearly defective and not at all what was shown on the website. I have been trying to get a refund or credit for weeks. Groupon says a refund or credit is granted if product is damaged or defective... But even after sending pictures they do not stand behind their promises.

Groupon sent three product orders to the wrong address clear across the state from me. It was the address of a friend that I had once sent a gift Groupon to. I contacted CS and after four email exchanges they could not even understand the problem. They ended with there was nothing they could do since the products had already been delivered. They made no effort to acknowledge their mistake or to help get
The items forwarded to me. IM THROUGH WITH GROUPON AND THEIR OFF-SHORE CS FOREVER.

I live in Canada got the deal for a hotel in Canada - Niagara Falls and Groupon charges me in US dollars? I could have just called the hotel direct and booked cheaper. When I read the fine print showed nothing for Us only said I would pay parking 30 CAD and a couple other CAD were pointed out. When I booked the deal it showed on my receipt $187.00 didn't say CAD or US. I emailed CSR at Groupon they said I should have read the fine print it says US and I say BS so watch yourself with this company they rip you off as if you need to even read fine print to see what you are charge. I will never use them again they danced around all my emails. They even removed the deal from my profile now cause it says nothing about US. I asked them to prove the deal said US and they never got back to me. I have deleted Groupon off my computer and much better off.

I feel like I've been dooped. Spent over $2,000.00 for a FAKE Saint Laurent handbag. Anyone with any sense can take one look at the bag and be rest assured it's a fake. If I would've known, I wouldn't have spent my money here. Also, the bag I received looked nothing, I mean nothing like the picture of the bag I thought I was purchasing. I'm sick to my stomach. And the item is of course non returnable. I can not believe I spent my hard earned money on a fake that expensive... just beside myself.

I made a purchase in March for my best friends bday. I didn't know until after the purchase that it would be sent out by April 13-17... So it said! Those dates came and no package so I emailed about it. Then I chatted so I cancelled it by chatting with someone online so I thought! The next day money was taken out of my account! I called and had to leave a message on an answering machine! No return call! A couple of days later the package was sent. Once again j called the number and was quite pissed! A lady called and left a message saying she check records and I had only contacted twice! Lies! I was at work btw and she called back again leaving a message saying they were processing the refund just to send the package back one I got it! Well that's was Late April! It's may 9 and I still have no damn refund! Or incentives! Stay away! A complete scam and thanks for ruining my best friends gift!

Dealing with Ideel is like going to a restaurant and ordering a delicious $15 meal. After the first few delectable bites, you bite down hard on a nail, that had fallen into your food from an old rusty kitchen utensil. You suffer a broken tooth and a lacerated tongue, both of which require a few hundred dollars worth of medical attention. The restaurant apologizes profusely through their waiters, none of whom are authorized to refund your money or offer any compensation.

This is what my experience of dealing with Ideel in the last four weeks has been like. I have been sent the wrong items on 3 successive occasions and although I have promptly returned them. I still to this day have not received a refund for the most expensive item. I have had a series of conversations with various customer service reps, none of whom apparently have the authority to issue a refund. The cost of this transaction in terms of time and effort, not to mention frustration, and lost interest, is absolutely staggering. At this point I have neither the merchandise nor my money.

I have today made a formal request for immediate refund of my money, and have again been told that a "senior rep" will call me. I do not need a phone call I just want my money back. I don't why this is complicated.

Ideel's quality control is so shoddy, and their trade practices so disingenuous, I don't understand how they stay in business.

I will keep you updated on this saga. In the meantime, BUYER BEWARE.

I have been shopping online since 1997. This is the first time I have written a review like this. For the most part my experiences with other online retailers have been very positive.

I am sorry that Ideel does not see the need for efficient and transparent business practices.

I purchased the laser vein treatment. I have had the saline treatment and been very satisfied with instant results. I find once i have purchased the treatment takes 8 weeks to see results and most people need 2-3 treatments. It is painful may leave burns and bruises. During the 8 weeks you must avoid sun. My reason for treatment was to have nice legs for my vacation in April. My vacation was 6 weeks after treatment becuase they were booked up for 2 weeks. My viens looked worse not better after 6 weeks. I did not want to do another treatment and wait another 6-8 weeks to see if it worked, or i would maybe need 3 treatments. This would be a total of 16 weeks for 2 treatments. It will be July by time i can be in the sun. I expressed my dissatisaction, and was told that i was jumping the gun. I need to give it 2-3 sessions to see if it works. Also there are no guarentees. I should have done the saline solution like before. Why would anyone want to wait 16 weeks to see if something worked or not? Laser also cost more in the long run the saline was the same price as 2 laser treatments. Not worth it at all. I wasted my money.

BE CAREFUL ORDERING MORE THAN 2 ITEMS AT A TIME, BECAUSE IF YOU HAVE A PROBLEM WITH ANY ITEMS, YOU ARE LIMITED TO RETURN ONLY 2 ITEMS FROM YOUR ORDER.

I ORDERED 8 ITEMS FOR MY FAMILY MEMBERS FOR MOTHERS DAYS, WHEN I RECEIVED THE ITEMS I WAS LESS THAN SATISFIED AND REQUEST TO RETURN ON THE ITEMS WITHIN 24HRS AFTER RECEIPT. THEY TELL ME I CAN ONLY RETURN TWO ITEMS, WHICH DOESN'T MAKE SENSE TO PLACE THAT TYPE OF CONDITION ON A CUSTOMER.

I ORDERED FROM THEM BEFORE BUT I NEVER LOOKED AT THE FINE PRINT, IF NOT HAPPY YOU ARE ONLY ABLE TO RETURN 2 ITEMS FROM ANY ORDER. THAT IS THE WORSE INJUSTICE I'VE EVER HAD ORDERING PRODUCT ON-LINE.

I PAID FOR MY SHIPPING AT $8.95 AND NOW THEY TELL ME THEY WILL DEDUCTED $8.95 FROM MY RETURN OF 2 ITEMS ALTHOUGH I'M NOT SATISFIED WITH 5 ITEMS.

BE CAREFUL WITH THIS COMPANY!