GrouponReviews 5,284

Had one shopping experience without any problems and one with major issues. Customer service took 6 days to respond the first time and then several days more over the course of multiple emails to finally answer my question... or so I thought. After taking some time to cool down before I contacted customer service again they finally resolved my problem. Just really disappointed that they claim to respond to customer's questions within 24 hours and failed to do so at every turn. Will use my credit and then I'm never shopping their site again.

This was my first purchase from this website. I was looking for a specific Heys luggage set and they had it for 43% off the manufacturer's website (which was already marked down by about 50% off the original price). I made the purchase pretty quickly, then read the reviews of the site afterwards, which wasn't very smart of me. I was nervous, but turns out I had no reason to be. I made the purchase 5/9, received tracking info 5/12, and just received my luggage today, 5/18. It's in perfect condition and I am very, very pleased.

I have to say, the only thing I don't like about the website is that this item was non-returnable, but I figure it's no different than when you purchase an all-sales-final clearance item in a store. It's so deeply discounted, that the savings is worth it. You just have to be sure that you are not going to change your mind after purchasing something like this.

Anyway, I figured I would make a point of taking the time to give this site a good review because I feel that not enough satisfied customers do so. Which leads people to only see the unsatisfied customers' reviews, not the true bigger picture.

I admit I never used it for myself, but I bought two Groupon, one getaways weekend for my parents' anniversary and a spa voucher for my sister's birthday. After reading some reviews about it, I paid lot of attention to the terms and conditions of the service I bought, and they didn't have any problem. It's a very easy way to buy a gift, I hate walking around in shopping malls looking for ideas. With a voucher people can decide to use it whenever they want, and it's an incentive to do something that they wouldn't do otherwise, such as a weekend or a spa treatment..

I have used groupon in the past, however recently I was searching through their website on my cell phone. Later I received a statement from my bank that a purchase was made to Groupon. It seemed I placed my phone in my pocket and somehow push the "Buy" button. I immediately contacted Groupo who stated they would not revoke the purchase due to a 2hr window for goods and a final sale with the supplier.

I explained the incident to no avail. Groupon refuse to refund the purchase although they saw the purchase was made on my cell phone and I was willing to show proof from my bank regarding the notification.

BEWARE: The incident of "But Calling" is the norm. It seems purchasing items from Groupon with your buttocks is also possible

The Therapeutic massage groupon from TEAL is a SCAN! They title their Groupon ``60-Minute Therapeutic Massage`` but it is such a lie! When I called them to make the appointment, I mentioned them that I want a therapeutic massage for my neck and my back. My neck and my back were hurting very bad so it was important for me to get a therapeutic massage. When I got there, the massage therapist, who spoke very little English, didn't even ask me what I wanted. I had to tell her that I was coming for a therapeutic massage for my neck and upper back because they hurt. Then, she started uncovering my legs to massage them. I told her that I wanted her to do just my neck and my back. She replied: `` I will do a full body massage because it is for 60 min, right? ‘' I thought it was weird comment because I always get a 60 min for my neck and my back at other places. I told her ok but that I wanted her to focus more on the area that hurts. Then, she said: «Yeah, yeah, don't worry ». The result: she spent not even 5 minutes on my neck and maybe max 10 minutes on my upper back, it was a relaxation massage, and it lasted 50 min not an hour! I was so disappointed and I went to tell the lady at the entrance. I described my experience and she told me: « Oh… but you know why she didn't massage your neck for a longer time, it is because she is not a registered massage therapist and if you are not a registered massage therapist, you are not allowed to massage the neck for more than 6-7 minutes. So, I asked her why did she book me with a non-registered massage therapist then?
She replied that the Groupon is just for non-registered massage therapist. Excuse-me? It is nonsense to title your Groupon ``60-Minute Therapeutic Massage`` if you can't provide the service. The neck is one of the area that people need therapeutic massage the most! What is wrong with them. They just take your money and they waste your time! I had to go back home after and massage my neck MYSELF. Groupon should not support this place if they want to maintain an acceptable reputation!

May 14,2015. I made a hotel reservation and never received an email confirming the transaction. I sent several emails to Groupon customer support (they make it very difficult to even get any support by getting you lost in a Q & A maze)and all I received was a reply that someone would contact me. It is now the next day and still no contact from Groupon. This is the first and last time that use Groupon for Hotel reservations. The price does not make up for the lack of support and aggravation. Terrible service! Stay Away!

Groupon goods sells junk. They stand behind the goods for 14 days and after that, even if the products are defective, they do not stand behind them. You get a sincere "sorry for your luck, sucker!" Very poor policy! Very disappointed customer! I've bought 3 iphone 5/6 cables and all have broken or stopped working. Save yourself the trouble and spend a little more for something that will last longer than a month or two! Lesson learned!

I have found some really great deals on Groupon. My favorite ones have been those to try new restaurants in the area that offer a 2 for 1 deal. My problem is that I will by the deal and then for some reason not be able to use it right away. The old adage "out of sight, out of mind" definitely applies to me. The good thing about Groupon is that even if I miss the expiration date of the deal, the money I spent buying the deal is still usable at that restaurant. If anything, I wish Groupon would send more reminders of when you are getting close to expiration dates.