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Groupon Reviews Summary
Groupon has a rating of 1.8 stars from 5,284 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 242nd among Daily Deals sites.
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I don't know how to PM you from here, but I shipped the bag back today. When you receive it, please look at the back of the main zipper pull, to see the defect (word is ill-formed), as well as the lining, where there are multiple defects (should read Coach, but is illegible). My guess is that your supplier sent you a good bag as a sample, and then sent you a bunch of fakes after your buyer approved it. It's a real shame because my daughter would have loved this.
What I ordered is good quality, however, I needed to return a couple of items. Customer service was fine, but I was surprised to learn that I received a site credit rather than my $$ back. If prices were great, I would understand and accept this, but no great bargains here -- at least for the items that appeal to me.
Hi, Lisa!
Thanks for being in touch via Site Jabber. I'm very sorry for any confusion regarding our return policy.
The full policy can be found here: https :// support. Ideel. Com/app/answers/detail/a_id/72/session/L3RpbWUvMTQyNjI4MDAwOC9zaWQvdFc4amZlaG0%3D. We offer 2 return options: Store credit for the purchase price of the item and free return shipping, or a refund in your original form of payment minus a $8.95 return shipping fee.
I'm happy to extend a one time courtesy and delete the store credits and issue a refund to apologize for any confusion our return policy has caused. Please send me a private message with either your order number, return authorization number, or registered email and I will make sure our team addresses it immediately.
I look forward to hearing back from you so I can resolve this concern for you.
Best,
Jason Faria
Director, Customer Service
I tried to contact them and got no response. Then when I did, the coupon had expired and I lost my money and was so embarrassed that my family and friends were disappointed. Horrible!
This was a few yrs back, they may have cleaned up their act, I wouldn't know because I never used them again and never ever will.
Don't order Groupon from Printer Pix, it's been over 3 weeks, and my order is still "being prepared for processing". I smell something fishy. This was my first time using groupon, it will probably be my last. If they don't work with reputable companies, then it's just a scam.
I ordered 4 things off this site -
Shoes - I kept
Dress and belt look NOTHING like the picture - literally hideous
Black rain boots - i got these weird snake skin black boots instead of regular patent black booths
So i returned 3 things, and it took over two weeks for the return to process. Even then, only 2 of the three items were refunded, the third "wasn't received" even though they were in the same box!
I emailed customer service and got a response saying it would be answered in 24 hours. It's now been 3 days. On top of that, I'm connecting to live chat and "George" won't respond to me!
I wish i could get a full refund on all 3 instead of store credit, i never want to shop here ever again.
Hi, Shaili!
Thanks for being in touch via Site Jabber! I am so sorry to hear about your negative experience.
I would like to first address your concerns about store credit for the not as advertised items. In the case of damaged, defective, wrong, or not as advertised items, we absolutely would issue a full refund to your original form of payment - however, according to our return policy as located in our FAQ, you do just need to report those to customer service within 48 hours of delivery and allow us to set up the return label on our end. With that said, we will gladly delete the store credits and issue a refund with no return shipping fee, as well as process your third item. Please allow 3-5 business days for this to post on your end.
We believe in giving as many of our employees as possible holidays off to spend with their families and loved ones and therefore had a skeleton crew on duty this weekend. Combined with a higher than normal volume, we are unfortunately, a little behind our promised response time of 24 hours. We are working diligently to catch up as soon as possible and appreciate your patience. I looked in to George's chat with you and it appears he had a technical issue. He did send a follow up email, however, so please rest assured this was in no way intentional.
Please do not hesitate to let me know if I may be of any further assistance.
Best,
Jason Faria
Director, Customer Service
There are systemic policies that need to change:
1) They do not contact you -- I have managed the customer service function, and find it is always better to give a longer response time and delight the customer when they are contacted in a shorter period of time. If 24 hours (or even 48+, as is my case) is not a realistic target, DO NOT ADVERTISE IT AS SUCH! State "3 business days", and if you contact someone in 3 hours or even 36, they will not be disappointed.
2) They blow out your favorites -- I have previously had items in favorites for greater than a month, and they never disappeared before. They also have not disappeared when they were no longer available -- I would check every few days, and some of them would be unavailable and I would physically remove them. I have NEVER had my whole favorites section disappear in one instance.
As stated previously, I spend thousands of dollars a year on your site, probably about 25% of it from going back to my favorites section. I do not know off the top of my head what is in there (your CS rep said she could add them back, but that's why I have them bookmarked, so I do not have to remember them! -- so I have no idea what was in there).
At the least, I think I deserve some kind of compensation for my aggravation!
Hi, Kari,
Thank you so much for taking the time to reach out to us via Site Jabber. I am so sorry for the delay in response from our customer service team. We are receiving an unusually high volume and this is unfortunately causing a longer than expected wait. I assure you this is not typical of our dedicated customer service team. I see you did speak with our customer service supervisor on Friday and he was able to go over your concerns with the Favorites tab as well as gave you his direct contact information for any further issues. Please do not hesitate to let me know if I may be of any further assistance.
Best, Jason Faria
Director, Customer Service
Last month me and my Girlfriend go to the Independence Park and after that we go to the Seward's Folly Bar & Grill because we know that there quality of there are so amazing! Groupon site is one of the best site which is good for Friends, family and special love ones.
Have been a strong supporter since the very beginning... Great concept! Always looking forward to the next great deal!
I wrote the review on 5/27/15 about the problem with the missing dress that I returned with all the bags that the dresses were shipped. Items has been returned to Ideel and signed by their Rep on 5/15/15. As of today, the customer service has not corrected the problem yet. First, they said that they only received 2 dresses instead of 3 dresses. When I question on this site and Jason F. Replied... I got the email stated that refund has been applied and credited back to my visa for only $10.55 and gave me the store credit of $106.62 also deducted another Returned Shipping of $8.95 which had been charged already (I requested that all returned to be credited back to my VISA not STORE CREDIT).
I questioned this and got another email from their customer service stated that they will only charge me the returned shipping of $8.95 instead of "2 Returned Shipping Charges". As of now, I am still waiting for Ideel to fix this problem.
Jason F. Mentioned that if I should have other questions or problem to PM him directly. How do we do that when there is no way for me to contact him? Jason F, When will this issue be resolved?
What will it take to get this fix?
Hi, Phaly,
Thank you so much for being in touch via Site Jabber. I am so sorry about the delay in processing your return. Our warehouse is experiencing a higher than normal volume and is slightly delayed. If the items are not returned in their original plastic packaging with the SKU sticker, that may delay processing of the item up to 10 business days.
As our customer service agents are not located at the warehouse, any discrepancies with returns need to be escalated to our liaison for resolution during business hours. As a courtesy, I've pushed through the processing of your third dress. Please allow 3-5 business days for the refund to post on your end.
Please feel free to send me a private message if I may be of any further assistance.
Best,
Jason Faria
Director, Customer Service
$3.99 for shipping each item on their mobile site & on their app. No desktop! No free shipping on items over $24.99! What a scam.
Great deals. So addictive. I need to buy the deal right before I use it because too many went to waste because they expired
I have ordered a couple of times from ideel. While I've been satisfied with the quality of products sold, their delivery estimates are way off. I've been waiting for a package that I ordered 3 weeks ago. Contacted customer service and they were nice to send me an updated tracking number according to which the package left their company 2 weeks later than the shipping confirmation email was sent. In all honesty, I didn't expect a quick delivery, but 3+ weeks to receive an order is ridiculous, considering they ship from the US.
Hi, there!
Thank you for being in touch with us via Site Jabber. I am sorry to hear your frustrations with our shipping time frame.
We are a flash sale site. This means, we keep very little inventory on hand - it's part of the way we can offer those great prices. Often times, our sales will have shipping dates in the future and it's entirely possible if your'e shopping across sales to have multiple expected shipping dates. We will send your items from your order out as they are available.
If you'd like to send me a private message with your order number, I can have my team look in to the exact details of your expected shipping date vs. actual shipping date and find out why you received a shipment confirmation email prior to the package leaving our warehouse - those emails are sent out when a tracking number is generated so they should not arrive to you prior to the package shipping.
I hope to hear from you so I can resolve this issue.
Best,
Jason Faria
Director, Customer Service
Who doesn't love Groupon... I wish all companies would take lessons front hem. Customer service is unbeatable.
I recently purchased the Balenciaga city bag. I spent over $1000 on the purse. I just got the purse today, and it has no security tag (Ideel states every designer bag has a security tag), and the bag is not authentic!
The bag is a non-returnable item, unless it is defective. It says I should not remove the security tag until I have confirmed the item to be authentic. Since it did not come with any tag, I do not know what to do. I cannot believe they wouldn't check the authenticity or the security tag of an item over $1000 before shipping it out..
Hi, Sandy!
Thank you for being in touch via Site Jabber. I am so sorry to hear about your experience.
First, I would like to apologize for the confusion regarding the security tag. Our FAQ does state the tag needs to remain in tact, if applicable. Not all of our items come with a tag and only those that do require the tag to be in tact for return if damaged, defective, or incorrect.
Secondly, I assure you all of our products are completely authentic. We value our reputation and would not risk it by selling fakes or knock offs. Please send me a private message with your order number or registered email and I will have my team reach out to you for the details as to why you are questioning the authenticity of the item and reach an acceptable resolution.
I look forward to hearing from you so we may resolve this issue for you.
Best,
Jason Faria
Director, Customer Service
On the 22nd of April I ordered shoe racks. On the 24th I got an email confirmation of my order being dispatched. And here we are a month later, still no product. I have been told many times to wait another week and another 5 days, then 24-48 hours. It's an absolute joke, disgrace to treat a customer in such way. I asked a couple of times for my refund, but I am getting nowhere. Never again will I use groupon and I will advise everyone to stay of their website.
Great deal on this site. Always some good offers on groupon...
Just be careful and read the fine print! Sometimes there are exclusions or limits on what the company making the offer is willing to do. However, Groupon itself is great. I've never had a problem with them.
Bought a Sue Wong dress as my first purchase. There were two areas where the beading was undone. I felt like they either packaged the dress knowing it was defected or they didn't handle it gently. When I received the package, the clear plastic was torn in areas and wrapped with packaging tape. I was worried about buying from this site with all the negative reviews, It turns out you're taking a 50/50 chance. The dress was the only size two they had in stock, so I'll keep it and take it to a seamstress to repair the beading. Now I have to spend more money to repair an issue I was not aware of...:(
Such a bummer because I really wanted to like this website.
Order number: *******
Hi, Bernadette,
Thank you so much for being in touch via Site Jabber. I am terribly sorry to hear your item arrived damage. Quality assurance is very important to us and I personally take this to heart.
Thank you very much for including your order number. We wold be happy to take the dress back for a full refund, however, I understand you wanting to keep it and repair it. I will have my team reach out to you to work something out as a one time courtesy.
Please do not hesitate to let me know if I may be of any further assistance.
Best,
Jason Faria
Director, Customer Service
I'm surprised by all the negative reviews for Ideel. I have purchased probably at least a dozen times, and I've had no issues with authenticity, quality or returns. It seems to me a lot of reviewers have misunderstood the policies. Also, customer service has been quite good in my experience.
Hi, Megan!
Thank you so much for being in touch with us via Site Jabber.
I am delighted to hear about your positive experiences with our site, products, policy, and service! We are happy to have you as a member and I do hope to see you on the site soon!
Best,
Jason Faria
Director, Customer Service
From the business
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
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Hi, Jennifer,
Thank you so much for being in touch with us via Site Jabber. I am sorry to hear about your concerns.
I assure you we only sell completely authentic items. We value our reputation and our member's trust in us and would never dare risk that by selling knock offs or fakes.
Please kindly send me a private message with details as to why you are questioning the authenticity of your bag and I will immediately look in to this with our buyers and vendors.
I sincerely hope to hear from you soon so I may resolve this concern.
Best,
Jason Faria
Director, Customer Service