GrouponReviews 5,284

Chan hair salon at 229C, Jalan Burma Georgetown.
WORST GROUPONS EXPERIENCE EVER!

Bad service with rude manners.
SHOW NO RESPECT TO THE CUSTOMER CHOICES when customer chose a different service instead of a much more expensive service he suggested such as rebonding! He got angry when I wanted only a haircut, thus he gave me an improper haircut with my bangs in a weird shape and all my back hair sticking out. RUDE!
DISHONEST FELLOW as he Does not follow what the information provided in groupon.
THEY EVEN TOLD ME THRICE THAT I DO NOT HAVE TO PURCHASE THE GROUPON TO GET SAME HAIR CUT AND HAIR TREATMENT FOR RM 20 THROUGH MY PHONE CALL! JUST BY WALK IN TO GET SAME VALUE GROUPON TREATMENT!
Ex: in groupon RM20 for cut+hair treatment+wash, but when i reach there he said RM 50 for hair treatment, yet RM 20 is only for haircut.

Groupon is fun with a lot of ideas and fun projects and discount fun like examples of massages and art and entertainments and museums. Discount offers on restaurant and hair salon. Sincerely Tamera

I would say most of the Groupon discounts are a deal. SOme are not, if you can find it elsewhere for the same price, even though Groupon make it seem you are getting better value than it really is. I found most of the restaurants are good value, some are again, the real value would not have been justified for what you get in service, food quality etc.

In fact the best thing about Groupon is really for the vendors. They get to market their product and customers get to try them for discounted (try out pass) for their services.

I would like them to succeed because it is great win win for everyone.

Although they have some good deals, I've always had bad customer service experience with ideel.
Once I reached out to them for not receiving an item and they said I should contact the shipping company. I did not shop with them for almost 2 years.
Next time they took almost 12 days to ship my order. I returned one of the items and I was told by their customer service rep it will take 15 days for them to receive my return and then 4-5 business days to process my return!
Am I the only one who finds it ridiculous? Other stores don't charge for shipping and I get my order delivered in 3-4 days. Ideeli charges me almost $10 for shipping and another $10 for return shipping still take 15+5 days to complete the return process and give my money back.
Soo not going back there again.

First of all most of their stuff is crap. Merchants who can't get customers to pay full price trying to drum up business via Groupon. Second, there's the expiration date - in my case it was a class and I couldn't get a match with the seller and he walked on it. Groupon won't give me my money back even though it says they will in the contract. Instead they issue Groupon Bucks which makes you buy additional items you don't need that are usually offered in multiples at a "discount" price that is basically offset by the shipping charge. A cheap company and a cheap operation. Stay away.

I have been shopping with Ideeli (now Ideel) for a couple years now. In the past when I've had issues with orders, they were somewhat responsive and apologetic for their mistakes. I've had problems from torn items to very delayed shipping but I still shopped there because the deals can be quite good. I'm done now! I placed an order and did not receive it until a month later. At no point did they contact me to explain that the shipment had been delayed. The shipment date was changed but I was not informed. When I contacted them there was just indifference about the fact that it was nearly a month and I had still not received my order. I waited until the last date of the shipment window had passed and then cancelled my order. A couple days later I looked in my account to see that the order had not been cancelled but had been shipped instead. I chatted with a representative who seemed to be a bit more sympathetic and said I would get a refund and $10 credit for my frustration. Neither were posted to my account and the chat conversation was not emailed to me. When I chatted again with a representative they said that their was no record of my chat in the system. This is just one of the series of poor experiences that I have had in the last few months. I don't know if they are under new management or something but their customer service is just not good anymore. I've learned my lesson and will be taking my business elsewhere.

I've had a touch-and-go experience with using Groupon. Some great deals, some not-so-great. Admittedly, part of that is probably my own fault for forgetting to use them before they expired. But whatever, that's not what this review is about.

This review is about the sub-par Customer Service experience that I recently experienced with Groupon. The first time I called in was at around 6pm Pacific time on a Friday, only to find that they actually run on business hours circa 1988:9AM TO 5PM (CENTRAL) MONDAY THROUGH FRIDAY. Are you kidding me? You run an internet business.

After getting past the initial shock, I called back 2 weeks later when I had time during the day (which is almost never). I was calling for something that I could not find an answer/resolution for on the very unhelpful online service tool that makes you spin your wheels. I then was put through an arduous phone tree that gave every other option first, and after a few minutes of that, was then notified that I had a hold time of 20-30 minutes to speak with an agent. Really? I felt like I was calling the Customer Service team for MCI or Montgomery Ward.

I finally get a hold of a very unenthusiastic customer service representative and explain the issue. It took the rep several moments to start responding. She was obviously looking up the question and had not dealt with this problem before. Then, after several very awkwardly silent moments states, "It looks like I can refund that for you."

The good news is that I did get what I was looking for. The unfortunate reality is that it was not the kind of experience you'd expect from a $3 billion global e-commerce company. I just wish they put as much effort into Customer Service as they do crafting the witty satire they call copy.

Color me disappointed.