GrouponReviews 5,284

We used Groupon for several sevices (facials, dinner, hair ext) I Loved it, even switched for good to some of the new businesses, but DO NOT order any goods. We have given them several chances to redeem themselves but it's just one disaster after another. Fakes, broken & pieces missing, and just Total bait and switch Junk. Although I did not find CS as bad as others did, you will be on hold for days but most of CS do try to be helpful and apologetic.

I accidentally pressed the purchase button on a Getaway that I was still mulling over. To my dismay since my Groupon account is linked to my credit card information it immediately purchased the vacation. I immediately wrote to their customer service and received a reply that they had to ensure that the voucher they just gave me was not used by the travel company. I called the next morning to Groupon customer service and they said they had not heard back from the travel company. I waited 2 days and called again and Groupon customer service said they have heard nothing from the travel company. The representative refused to try to do anything for me. He said there was nothing he could do but wait. This is $2000 they have stolen from my account and based on how redeeming works I only have 3 more days before the offer expires and I'm screwed anyway. I have a feeling Groupon never contacted the travel company and will send me some email stating that the offer code, coupon, voucher blah blah has been used and there is nothing they can do. Which will then force you to have to re book some other god awful vacation through them at another time. This is daylight robbery, poor customer service, and has SCAM all over this website. PLEASE PLEASE DO NOT USE THIS SITE! Save yourself from losing your hard earned money and giving yourself a headache.

Ideeli is now Ideel. Ideel is a company that operated by theives. I would never do business with them. Their customer service is the worst you can deal with. I have order an expensive new men's Burberry watch only to get a used women's watch. I have tried to resolve the issues with them but nothing worked with them.

I do not know who is the owners of this ripoff company but for sure they must be theives and they know who to hire for a customer services jerk people.

Stay away from this company.

I ordered 2 Cuisinart dish sets and the cardboard package arrived by UPS with the taping barely holding the box together. The 2 boxes of dishes were in the cardboard box with no bubble wrap or anything else to protect the dishes. Also, outside of the package had no markings saying,"Fragile, handle with care". As a result, 4 of the 8 mugs were in broken pieces. I've emailed Ideeli customer service and received a reply that someone will contact me within 24 hours. We'll see about that. In the meantime, I called Cuisinart about this and they said it's Ideeli's responsibility to make good. I foresee a BBB case in the works.

I've used Groupon and was happy with the experience. I ordered a Groupon for Shutterfly--good value and Shutterfly accepted the discount code without a hitch. Mine was a first-time order, so Groupon sent my friend her $5 referral groupon as promised. She uses Groupon quite often for local museums, restaurants, and zoos, so I've benefited from the service even when I wasn't the shopper. I can't always find a Groupon for something I need, though--can't have everything.

These guys are horrible. I placed an order for sandals and a tank top. 3 weeks later, they still hadn't arrived. I "live chatted" with someone at Ideel, and they said they couldn't locate the package, so they were going to open a ticket. 3 days later a package arrived to an old address (even though I had updated mine) and I had to drive to go get it. Fine, whatever. When I opened the package, the sandals were cheap and tacky, and the tanktop? Nowhere to be found. So I returned the sandals and again "live chatted" with customer service. Again, they had no idea where they were, and couldn't tell me why they were shipped separately, so they opened another ticket. 10 days go by and I don't hear anything about receiving my return or my missing package. I email them again asking if they had received the sandals and if they had found my package. A day later they tell me the package must have been lost in transit, so they'd credit me the money. At this point, I didn't want a credit. I just wanted my money back. They said they wouldn't refund my money, only a store credit, even though THEY didn't provide the item I purchased. Another order I placed about 3 weeks ago has yet to ship, but they tell me I'm not allowed to cancel an order. I'll be filing a complaint with the Better Business Bureau, and anyone who will listen. DO NOT buy anything from Ideel. The items are cheap, they arrive late (if at all) and you'll never see your money again.

Ideel makes you pay for your returns unless you do store credit, which is a way to rook you into buying more. In the days of internet shopping, paying to return items that don't fit is ABSURD. The company is owned by Groupon, and groupon has it together so why don't they get on the same system.

Clothes often feel cheaper than designer clothes--not sure why.

Overall, I wouldn't recommend it unless you know your size very well.

I purchased 4 tickets to an exhibit - intended on using them but my family has been dealing with a very serious illness. The exhibit is still there, and is still ongoing but my tickets are no longer valid due to their "fine print" - which means i am OUT $120.00. When I ask where my money went to, i get the same song and dance, too bad, so sad, better luck next time response. I will NEVER use them again. RUDE, arrogant thieves.