GrouponReviews 5,284

Groupon obviously does not vet the companies they are recommending to their customers. I was just put in a very dangerous situation in South Florida. I was actually given a massage by a man who was NOT a massage therapist. I am shocked. It was an illegal business and I have reported it to the police and also code enforcement. This was after I did as much research on the Day Spa as I could. I also had a horrible experience by a housecleaning company who has since closed their doors. Then another business left a message on their voice mail saying "if you've purchased a groupon, better get your money back...". I am thoroughly disgusted with Groupon and am closing my account. They know they were wrong because they actually charged back my $149 onto my credit card and they NEVER do that! I would rather pay full price then be referred to these disgusting companies that do not deserve my business.

This company is completely unreliable. I placed an order on May 2 for six bracelets for my bridesmaids, yet received only two of them by May 28. At that point I contacted customer service, only to be told that there was no guarantee I receive the items. I simply don't understand how I can be told that there are enough items available to place my order, yet never receive them. I received nothing from customer service other than a cursory "we apologize for the inconvenience." I needed to receive this order in a timely fashion, and was not updated on its status once. They've lost a customer.

I have read some of the reviews to groupon goods, and I'm having the same issue of not receiving the goods and then not being given a refund from them. They are a rip off. Who has my stuff? I've ordered about 4 different items in the past 4 years, and the same thing every time - shoes twice, a watch, and a hair band. You'd think I'd learn my lesson, right?! And the people that I finally heard from were NOT helpful, but actually a bit snarky, but perhaps it's just the email communication thing.

They used to be great. Really, they were. But, as they started to offer free shipping and got too big for their britches, the prices went up right in front of my face. I even have snapshots. Additionally, return policies changed from returnable prior to placing item in your cart to non-returnable at check-out. I called them out on it and they have ignored me. I have the snapshots to prove it and sent them to customer service. Really watch what you are doing if you plan on buying from there. I don't recommend. I was a loyal customer for a long time. Their loss. And the one star is for what they used to be like. They don't even deserve that anymore.

I purchased thru Groupon a vacation package Tour of Bangkok, Hong Kong, and Dubai with Airfare for my family and 2 weeks after we purchased it we were informed by the Tour Operator that the travel dates have changed and they can not honor the dates we purchased the tour for.
I am trying to get my money back and keep going back and forth between the tour operator and Groupon. No one is seems to own the issue and willing to help!

I ordered an iPad AIr from Groupon and after 8 days received the following email-
We messed up. We didn't have enough inventory to send you the product you ordered—we're so sorry for failing to deliver.

We've canceled your shipment, and are automatically issuing a refund to the original form of payment.

Please allow three business days for the refund to process—you'll receive an email after your refund is issued.
They can't deliver on what they sell. Never buying another Groupon ever!

A seemingly convenient exaggeration of saving lures buys into convincing themselves they are saving more than they are. Expiration scams are rampant and groupon does not give refunds. Groupon is the shifty manager of a restaurant that offers you coupons on future visits after the chef wipes his butt with the toast on your $400 chicken sandwich. Customer service is outsourced to save them money where 3rd party call centers cannot refund your money.

I ordered 2 separate times from Ideel and received my first item without problems. My second item was a Sue Wong dress on 7/3/15 that was to be delivered at last date on 7/15 at which time it is still pending shipment. I emailed and got excuse that it was not their fault but I give them credit that they did respond quickly in customer service. Later on 7/14 I check my on line banking and find that on 7/12 and 7/14 they charged me double for this item. I emailed them again and received email that they had received my complaint. The 24 hr response is almost over and they have not responded or taken one of the charges off. Is this some type of scam and how can I get this taken off if they refuse? Has anyone else been double charged for items? Be careful when you order items from this company!

My experience was horrible, support is outstanding bad
Don`t use it!

Purchased Groupon dining offer for 2. Paid $49, value, $178.90. Used 7/11/15. Included: Wine tasting for 2; 3 whites, 3 reds. Value: $35, per person. Wines were mediocre and pourings, skimpy. Appetizer for 2: Each serving consisted of: 1 piece salami, 1 piece pepperoni, 1 piece rolled ham, 2 pieces of cheese, 4 olives, 1 mini hot pepper & 1 piece of toasted bread. Terrible! Value: $26, per person? Value: In reality, $3! 2 Entrees: skirt steak with spinach. Steak was barely chewable. Spinach was burnt & tasted like "dirt!" In lieu of 2nd entree, chose 2 appetizers. Roasted egg plant; mozzarella cheese was not edible, neither was egg plant, which was floating in a red sauce that had the consistency of tomato soup. Stuffed portabello mushroom looked awful & tasted worse! Value: $21.95 each! Server had an attitude, decor was dated, sparse and worn. The WORST dining experience... EVER!