GrouponReviews 5,284

Groupon charged me when I made no purchase. Trying to get to the bottom of the issue has been the worst "customer service" experience of my life. It is a joke. Live chat took 45 minutes and he ended with a phone number. The very phone number that has 2-3 hours wait times. If you leave your phone number for a call back... don't bother. I never got a return call! I got an email when I replied to the automated recap of my live chat with how crappy the service was with an offer to help. Over 10 emails later (each from a different individual and no continuity to the email trail - previous threads drop off) I have sent the same requested information 4 times, answered the same questions 5 times and am done! This is a joke and a big fat fail. BBB should be up their $#*!.

Great way to try out local venues at a discount. Several done; t work out but I'm happy that I paid a discounted rate for trying.

My only issue is the pile of Groupons that I purchased and never used My fault and not the company-I've learned to buy more prudently.

I've only had an issue with 2-3 of the deals I purchased; that was vendor related and not Groupon's fault. I received a credit for those purchases (vendor could not fulfill the deal or didn't answer the phone). Would have been nice to receive a regular cash/credit card refund but was happy to have a Groupon credit that I easily used quickly

I purchased an ASUS laptop through groupon for a great price. Shipping was ridiculous, they used some ridiculous shipping method that has it go through UPS then USPS, so getting it took twice as long as it should have. I finally got it, opened it, the screen was SMASHED. Completely broken and unusable. Groupon could only offer me a return, because "they can't do exchanges or replacements" but I really wanted to keep the laptop. Luckily, it came with a 90 day warranty from ASUS and is being repaired by them. However, I've seen a lot of other reviews talking about similar issues, electronics being broken, but not all have manufacturer warranties on them. Groupon customer service was absolutely NO help. I'll never purchase a physical item from them ever again.

A friend and I take turns buying escape room Groupons. She saw one today and suggested I purchase it as there was an additional promo code for $20 off. When I went to purchase I could not use the promo code as I could only use a $10 one. When I called to question this policy, I was met with a very rude supervisor who assured me that they do not value certain costumes over others, even though my friend who uses the site more often is offered higher value promotional codes! The supervisor refused to do anything about the situation. I will never use a company with such terrible customer service.

I read reviews all the time but never write one but I had to in this instance. I've had Groupon for about 4 years and used it to book a hotel at the Hilton for a 2 day trip recently for $318 that I did not know was taken out immediately opposed to after checkout in case of a situation of a short stay. I forgot about my military discount and the Hilton gave me one. When I checked out my total on my receipt was $270 nice win or so I thought until I looked at my bank told I was charged 270 and 318. What ending up happening was the Hilton put my discount rate back in my account and left the Groupon one. Very disappointed. Word of advice, NEVER USE THEM! They are the shady middle man that will make you lose in the end. Just deal directly with a Hotel or through a travel agent.

I placed an order on a Saturday for a watch, of which the site said there were only 4 left. I completed the order process and waited for a confirmation email. By Tuesday I had not received one, so I logged into the site and found that there were no orders listed for my account. Despite this, I also found that the charge had been applied to my credit card.

After reading some reviews of the customer service phone line, I decided to try the online chat and got nowhere. The representative was rude, informed me that there was a mix up and I just would not receive the product and must wait for the charge to fall off of my bill.

I am beyond confused as to how my credit card got charged but the order was not recorded. I am furthermore frustrated by the fact there was no attempt by the company to address the issue. This is unacceptable for a company that relies on online orders, and I will not be attempting to order from them again.

A person of unknow identity hacked my Groupon account, then Groupon sent me an email stating that my email has been changed and if it was not me please let support know. I also received an email from my bank stating about a purchase I did not make. I call my bank and stopped the purchase then I notified Groupon they gave me the run around and that I should contact my bank because someone has got my credit card information and hacked my groupon account. Which was not true. Groupon's investigation was not worth the time and they never admitted that their system was breach. Close your account because Groupon is not security, safe, or customer friendly.

I ordered a refurbished IPad from Goods, it had a nick in it but ok it is what it is. A little over 4 months later it kept cycling associated with a software update, took it to the Apple store, long story short there was defective hardware. This is the second time that I had a problem with electronics from Groupon, the first time the item wasn't working when I got it and was able to return it.

Lesson learned don't buy electronics through Groupon Goods unless you like flushing your money away.

They used to be good0 No more! Like many companies today they bait and switch- prime you. -once you like the idea try it- then you are disappointed after the 1st decent transaction. I ordered a fur item- Brown- they sent me a Grey one! OMG - sure they will give you back a refund only if they take out 12% in return fees! Wow horrible- Why would I order anything from them again? They can't get it right- size, color - doesn't matter YOU WILL NOT GET WHAT YOU ODERED- just what someone throws in to take your 12% and disappoint you. I see this site going downhill FAST