GrouponReviews 5,284

Do NOT buy unless you are ready to wait for more than 3 weeks to be delivered! It's been 15 days and the products still hasn't shipped - it is a simple protein powder! In the fine print on the webpage it says delivered in 12 days, but when you get the confirmation email, it says 3 WEEKS! No option to cancel! Worst online shopping experience ever! Will never use this store again!
Wrote the same review on their website and it got rejected - talk about censorship and manipulation of the reviews!

I used to like getting local deals through Groupon. Wow, can they be horrible though if you need any sort of customer service at all. When I tried to get a local yoga deal with one of their flash sale discounts (which has a time limit on it) and the discount code didn't work, I contacted their live chat. The chat person was pleasant enough (other than disconnecting on me toward the end there before I was actually through with the chat), but I made it clear at the beginning of the chat that I had tried to check out with the deal and the discount code BEFORE the code was set to expire.

Well, she kept me going on the chat with her while she "investigated" until one minute after the discount ran out and then had the nerve to try to tell me that I couldn't apply the discount to the deal because it had expired, and that's why I was having trouble with checking out. When I tried to tell her that the discount wasn't expired when I had contacted customer service, she said there was nothing she could do because the discount was expired now, so it couldn't be investigated further. They also couldn't give me any sort of discount to make up for it.

This is super upsetting, not just because I couldn't get my discounted deal, but also because I felt deliberately misled by the customer service person. I don't think she was investigating anything. I think she was running down the clock. Why she couldn't have been honest and told me she had no idea why the discount wasn't working on the deal I don't know. She then further lied to me and told me that they were working hard to make sure this same thing didn't happen again. Yeah right. Working hard to forget that I had ever contacted them is more like it. I bet she doesn't give me or this problem a second thought. But apparently honesty as well as good service aren't among Groupon Customer Service personnel's strong suits.

They don't have a wish list. You have to put everything into a shopping cart to hold onto it. I close my iPad and it purchased everything in my shopping cart. I didn't say purchase or press purchase. Their website is flawed
They send an email out and you have to respond within two hours. Like we're on line 24/7 and it's hooked up into our brain. Not. Their customer service has a I'm sorry policy.
Companies should not get so big that they can't rectify their mistakes. "I'm sorry" these days for online companies is just not enough.

Trust me I love a good bargain especially on dining out but if your going to use a groupon, please be advised of few things 1. JUst because you have a groupon you are not God. Servers like myself are here to accommodate you best we can but becAuse you have a groupon you need to chill. 2. Stop being cheap you payed $25 for your groupon you doubled the value, it won't kill you to order another drink. 3. Please don't tip us on the $3 tax you us, tips for what your meal would have been priced. That being said have a nice day and happy dining :)

Delivery stated 7 working days, 14 days later i am still waiting and my parcel for the UK is still in Belgium. When contacting Groupon they say it has been despatched and the delay was due to a logistical error.
My second parcel that I purchased 4 days ago is awaiting despatch. When i contacted them after 2 days to complain about the non delivery of the first parcel so wanted to cancel they said they coundn't do anything and i would have to wait for the second parcel to be received and then send it back - despite it not even being despatched yet. I have today received the tracking information where they state the parcel has been despatched. When checking on the status of the delivery it states no delivery is available at the moment. Customer service is rubbish and do not want to help at all, just fob you off so if you have any issues then just say goodbye to your money as you wont get the item or a refund!

I don't often buy from Groupon, but when I have, it's been a really good deal that I couldn't pass up. I got a $20 voucher for a restaurant called Tea Story, I was supposed to pay $12, but I used a groupon coupon code and saved an additional $3. So I paid $9 for $20 value. You do have a certain amount of time to use the bonus value, ie 3 months, if you don't use the bonus, the amount you paid never expires. Its worth it for me.