GrouponReviews 5,284

BE wARE of these con artist with fabricated reviews!
I arrived 15 minutes ahead of my appointment... there were people waiting... they seemed short staffed.
I go to many spas and Ive had many procedures so Im not new to this.
This is an Industrial area and not a residential area which shrinks their pool of prospective clients, so maybe they decided to use Groupon.
Traffic Traffic Traffic so be prepared to spend the whole day on the road.
If you are asian or Indain (cause of ethnic skin) as myself you will get turned down cause they do not know what they are doing and so scared to practise on your face.
Be ware of the fine print $50 consultation fee if you do not go ahead with the procedure same day. Really? Thats exactly what they did; they turn asked me to leave but I decided to fight back.
Miss Pinocchio exits the room many times during the consultation, cause shes so callow and does not know what to do unless instructed by the receptionist slash esthetician slash pugnacious manager.

Im speculating that their priority were clients who were paying them more than myself, I purchased a $25 microdermabrasion coupon and I guess why did not like that.
As I was leaving they had a girl come in who said "Iam half an hour early". So thank god I left, cause they would have totally rushed my treatment.
Every call that came, they would laugh and make fun of people... now whos making fun of who!
I also think the machine was NOT faulty; how inconsiderate of them to make me drive all the way and waste two hours of my day on the road!
Iam in the process of getting my moeney refunded to me by Groupon. Thank god Groupon offers that! I would hate for anyone to get ripped off by these idiots...
There are so many other places, Im going back to Steve at Alternative he very kind and laidback!

I'll make it as short as possible cause i dont wast any words on GROUPON anymore
Ordered the product
Bought the product
Almost 1month later
Never saw the product or solution or money back

Now 2months later

After some mailing and complaining got my money back

I have been a faithful Groupon customer from the day they started. I've made well over 75 purchases with them and to date I've been satisfied for the most part. All of that changed today! I purchased 9 pair of sunglasses today for $16.99. When purchasing the sunglasses I realized that they were below the going rates for this particular brand, but I thought it was a sale. Hours after I made the purchase I was sent 9 emails stating that the sunglasses "were out of stock". I find this hard to believe that all of the styles of these glasses were " mysteriously" no longer available. I believe the glasses are absolutely in stock. They just refused to honor the price quoted for the sunglasses. Had this been in a store and not online where their is no way to tell if they're really out of stuff they would have to honor the price that was advertised. It's bad and dishonest business practices. I would've had more respect had they just told the truth that they made an error and they won't be able to sell them for that price but to tell a blatant lie is just plain wrong. To make matters worst i wasn't even offered anything just to say I'm sorry for our error. When I called customer service I was basically told sorry there's nothing we can do for you. Well sorry to say I will never shop at a place who doesn't respect nor appreciate their customers. Groupon has lost a very good customer today. I have literally spend thousands with this company, but that all ended today. I'll take my business some place else where they respect and appreciate their customers.

I ordered 2 pairs of 9.99 shoes that they said were regular price 69.99. Believe me they are worth less that what I paid. Horrible shoes. Cheap. Will never order from ideal.com again. My first and last purchase. Did not bother returning them. Sent both pairs to goodwill. Unbelievable cheap shoes. I can't give less than 1 star because I would give no stars at all. Do not get sucked into what there regular prices says they are because really those aren't the regular prices. Just a markup to make their 9.99 shoes look good. Terrible shoes. They are the pink and red ones that look like Valentino flat shoes. Do not get. You will be terribly upset with the product.

While I love Groupon and the amazing deals you can get on the site. Read the small print! Many retailers have stipulations, locations where the groupon can be used, how long you have to use it, and additional items you may have to pay for, such as extra oil if your vehicle uses more than the norm. The additional costs can sometimes make the deal not such a deal. Overall, I do love Groupon and when you call them with an issue, the customer service is usually very good.

I see a lot of people complaining about Groupon not responding to rebates or customer complaints. My advice to everyone is to not buy anything here that you ever want or would need to return. They are just a middle man. Go to the actual companies site that makes the product if you want that type of service. This is a place to get things that you're taking a flier on. I have had great success here but don't expect the type of customer service I would get directly from the company that made the product.

Dear Groupon,
I purchased a groupon for a hotel stay from 10/1-10/5; however, when the confirmation page came up, the dates were very wrong. They reflected 9/28-10/2. System issues happen, I get it. I immediately emailed to state the dates were wrong and got no response. I followed up 2 additional times via email, no response. I called the hotel and they stated the dates had to be adjusted through Groupon. I called and spoke to someone who says "our systems don't just change dates, you chose them wrong". I ignored her extremely rude and unprofessional comment and again explained I wasn't looking for a refund, I just needed the dates to be adjusted. Her response was, "you should have read the fine print, it clearly states you can't adjust the dates, you should have requested a refund in your refund window". Again, I wasn't looking for a refund, I just wanted to correct the dates. I even stated I would understand some type of transfer fee, I get it! I am a single income family of 4 and this purchase was for my husband's 40th birthday and it took me 3 months to save the money to purchase it. We are not able to attend during these days as my father has been diagnosed with cancer and we help take care of him during the week while my mother works. What I am requesting was NOT unreasonable. No one loses anything by adjusting the dates so my family can enjoy a getaway! Instead of being willing to work with your customers, I was told, "sorry, you should have read the fine print, you'll just have to lose your money". I will NEVER use Groupon again, I have several friends and family who will no longer use you and I'll make sure to let everyone know the experience I have been through over something so simple.
Regards,
No longer a customer

I purchased two Groupons for 8"x6" photo books in April. After spending hours creating my first book on-line, I could not submit the Groupon voucher code on the payment page. I wound up paying full price for my first book just to be able to receive it. Then I waited over two months to receive it because the company ran out of supplies. PrinterPix continued to e-mail me weekly ads. Calling customer service kept me waiting for 30 minutes for a representative one time and two other times, I gave up waiting on a phone call for over 30 minutes.

When I asked Groupon for on-line help using the vouchers, they replied with a Q&A stock answer which did not help at all because I had repeatedly done exactly what they said to do to apply the voucher to my order and it did not work. I contacted Printerpix by e-mail and waited and waited and waited for an acknowledgement. I did this twice over a period of time and finally got a stock answer from them which did not apply the voucher redemption code when I followed their instructions. Fed up, I paid full price for the two books I had Groupon vouchers for just to get the product, but I will NEVER use this PRINTERPIX again and have reservations about using Groupon, also

I placed an order for a michael kors watch it said would ship in two days. 3 weeks later shipping was pending. They told me the manufactoring company is sending the watch it will be 1 or 2 more days. 2 days go buy nothing. I check online if the watch is still available to be purchased again and the answer was YES. So they did have it in stock. So i emailed them they told me the manufactorer couldnt fullfill my order? How is that possible when your selling the same watch i bought again? I WILL NEVER BUY ANYTHING IN THIS SITE AGAIN. EVERYTHING WAS A LIE LIE LIE. GOING TO EMAIL THEM TO DELETE MY ACCOUNT. STOP SELLING THINGS IF YOUR NOT GOING TO SHIP THEM OUT! HORRIBLE!