GrouponReviews 5,284

Horrific customer service, no empathy, total scam and will never purchase anything from them again.

There 14 day refund policy is a complete scam because if you were to even call in 1 day after purchasing they purposely book you in after the 14 days to not give you a refund.

Its website says: 'If your experience using your Groupon ever lets you down, well return the purchase price of your Groupon, either as cash or as a Groupon UK credit. Simple as that.'... Complete LIE!

I'm sure the majority of people that posted did have legitimate complaints. However I must say I had an extremely pleasant experience with this site. I ordered my wedding shoes on Tuesday and they arrived Friday. They look exactly as way was advertised on the site. Further more, when I did have a question about the shipping (the label was created 24 hours before it actually left the site) true customer service was quick to respond and very helpful. I was nervous after I placed the order because of all the negative reviews but I couldn't be happier with the service and look forward to ordering again.

For the most part they are good but something I didnt like was the jewerly the prices that they advertise are not really good EX: they will say a watch cost 259.00 selling for 20.00 NOT TRUE... you can find them priced for 25.00 on line and the quality can be really cheap---but I had really good experiences with the food and sheets etc stuff so all and all just do your home work before purchasing and yes I read the reviews :)

I bought the Featless Chic Beauty Restoration Spa facial. I went into it not expecting very much. I was fairly sure that it would be a scam or sorts. I was more than pleasantly surprised! I received an hour long facial and it was amazing! I had been feeling so stressed and this is just what I needed to help me get out of my funk! From the very second I walked in the staff were friendly and super nice! Tiana was the staff member who gave me the facial. It was pure heaven! From the soft music, to the lighting, to the extra hand and shoulder massages! Trust me as skeptical as I was this place blew my
Mind in a good way! Not only am I going back here but I plan on going back weekly. I loved every second of this! Well worth the price which was very cheap. Initially the cheap price was the thing that age me skeptical. I am telling all of you to go and try this place it is amazing! I would also suggest you ask for Tiana because she made this experience magical for me!
- Amanda Vance of Conyers, GA

Tried purchasing the contour palette, first try my address was apparently wrong when it's the address they found for me to enter... They cancelled the order without giving me the chance to change the address. I thought I'd try again with a different address when the offer came up again. I double and triple checked the address to make sure all was correct. I never received an email saying my order had been dispatched so after 10 days I sent an email, they said my order has been dispatched and to wait a further 3 days for it to be delivered. 7 days later still no product. Emailed them again and they said there was a problem with shipping and they will contact me within 10 days as to the reason why... 10 days? Why so long! So I'm guessing once again my address is Wrong! Will not be ordering from Groupon ever again!

I do not believe that I can have a more unhappy shopping experience at any other online store. Basically, I sincerely hope that Ideel will go out of business soon.

First experience:
4 months ago, I ordered a celine bag on Ideel and after 2 weeks, my order was cancelled without any appropriate reason. During that 2 weeks, I was assured by at least 3 representatives that my order will be shipped very soon. However, it got cancelled because "we don't keep inventory. "Ok. I could not care less about how you manage your inventory, but please do not let your representatives to trap your customers by saying that" your item is definitely in stock and will be shipped".

One week ago, I again ordered that bag when it shows that " this item is in stock and will be shipped in 2 days". During waiting, I knew Ideel will play their game again and I was prepared. I still chatted with 3 representatives and again they assured me that "your order is already sent to warehouse and will be shipped in 24 hours. You can expect to receive a tracking any time now." Ok. Then after a week ( not 24 hours, a whole week), they say that they cannot authorize my paypal payment (through no fault of mine) and I need to change my payment method. I tried, but the website does not allow. I talked to another rep, he send me a slash link, and tell me that the order will be cancelled.

I just want to say that this will be the last time I order from Ideel. I will make sure to spread the words. As everyone else here is saying: Ideel is definitely a spam.

If you are hesitant about buying deals online, let me assure you that Groupon is a company that honours your purchases. If there is ever a problem they will help you resolve it and if no resolution they will refund your money or credit your account.