GrouponReviews 5,284

I ordered the FAVI LED PROJECTOR & 100" SCREEN BUNDLE from GROUPON. The only reason I ordered it was because of the screen combo. I never received the screen and it does not mention the screen on the shipping receipt. I contacted Groupon and advised them I did not receive the screen. Their response was they cannot provide the screen but they would give me $5 in groupon bucks. I advised them this was unacceptable and requested a supervisor to call me back. No contact to date form a supervisor and it has been over a week. It appears Groupon was aware they did not have the screens and sold the orderes anyway. Very deceptive business practices and false advertising. Groupon has gone downhill in my opinion and I will not be doing business with them any more.

I purchased a groupon for Canvasonsale for a 40 x 60 print and tried to use the redemption code and it said invalid. I have tried for 2 days to get this issue resolved and groupon and canvasonsale keep pointing their finger at each other with neither willing to resolve the
Problem. Horrible Horrible customer service on both ends I have sent countless emails
Of everything they ask for and every time I get someone new, no phone #'s and no resolution.
Pure hell!

I have ordered a pair of curtains the 18th of October, they have been dispached the 19thof October, but today I still need to receive the item. Groupon itself can't find the tracking number, neither the shipping company. I have called already 4 times, and I have asked to simply have a refund, the answer has been no, they have to follow the escalation process, this means 5 working days after the item has been dispached, 10 working days after the first 5 working day, and finally after this, and just if I call them, they will process my refund that will take others 7 working days! Great service, professional people, amazing business.

I have never had a bad experience with Groupon. I have bought spa services and restaurant certificates and, on occasion, some "Groupon Goods."
If you want to have a good experience, you must do your homework. Go to Google maps and check out the establishments you're interested through Streetview. If the exterior looks shabby and crummy, you probably don't want to go there (especially for a spa). Is the establishment in a good neighbourhood? Check out their website but make sure that they''re not using stock photos. Check the menu and, above all, see if there are reviews online. If you do some research, you will love Groupon, too.
I have often given certificates as gifts and they're always a hit!

Do not use their mobile app, and do not associate your credit card to the groupon site. You may find that you make a purchase without your knowledge just by browsing the site from your phone. Then told that nothing can be done about it until you receive and go through the process of returning the item. Meanwhile they have your money. It is either a unintentional or intentional glitch in their app. And it is unacceptable to be able to "purchase" an item without intent.

WHETHER IT'S GROUPON OR THEIR MERCHANT TO BLAME, SOMEONE NEEDS TO STEP UP AND TAKE NOTE OF THE WAY THEY ARE CHOSING TO CODUCT BUSINESS. NOT ONLY WAS MY PREVIOUS ISSUE UNRESOLVED - NO FOLLOW UP - I LOOKED ON GROUPON AND THEY ARE STILL OFFERING THIS "BUNDLED" PRODUCT! THEY CHANGED THE IMAGE FROM HALLOWEEN TO CHRISTMAS - BUT THEY ARE STILL OFFERING THE SCREEN BUNDLED WITH A PROJECTOR - BUT NOW FOR $100 MORE! NOW THIS IS REALLY LOOKING MORE LIKE DELIBERATE FALSE ADVERTISING VS. THE MERCHANT BEING "OUT OF STOCK". I HAVE CANCELLED MY ORDER AND ORDERED THROUGH AMAZON - A REPUTABLE COMPANY! WE'LL SEE HOW LONG IT TAKES FOR THEM TO CREDIT MY ACCOUNT! UNBELIEVABLE!

Groupon honestly has the most incompetent and unhelpful customer service I have ever dealt with and I have probably bought things online at least 500+ times. I ordered something and after 5 days had not received any tracking information so I reached out to support and received a generic "email us again in a few days" response. 3 days later, no update, so I email again. Another generic "we will forward this to our support team" copy and paste email. I thought I was in contact with the support team? Anyway... I email them back and reach out on twitter because no one is responding. Next day I get another great copy and paste email basically saying "we are trying to figure out what's going on." FIVE DAYS LATER, now 2 weeks since I placed the order (keep in mind that the fine print said the purchase was supposed to be delivered within 7 days), I receive another email from customer service saying that there is "good news" and they have found my order and then some copy and paste nonsense about how I can find the tracking information (as if I hadn't been checking it every day) and how I can return my order if I am unsatisfied due to the delay... Of course I'm not going to return it after I had to go through hell to get it. No mention of the (at least partial) refund I asked for too. I am definitely planning to file with Better Business Bureau. 2 weeks to get tracking info when the purchase itself was supposed to arrive within 7 days? And I still don't have it? Unbelievable.