GrouponReviews 5,284

Ideel was really something special and I was a frequent shopper. The brands were gorgeous and the customer service was excellent as well. I also have credit left on the site that I have no idea how I will be able to use unless I wind up with a head injury. But if that day comes, I'll take the Suzanne Somers 3- Way Poncho in hunter green. And one of those bracelets that says, "sisters are angels whose wings turned into chocolate because they flew too close to the ground or some crap."

Do NOT buy Groupons. I bought two tickets for a comedy show for my husband and I to goto. I read all the fine print including the part about,"that it did not include special events." We picked a show that was not a,"special event." The week of the show I checked the comedy club web cite to see what time the doors open etc and suddenly the show was changed to a,"special event." I wrote to groupon and they wrote back saying there wasnt anything they could do if I wanted to give it to a friend they would change the name on the groupon for me. Wow thanks. So they took my money, never offered '"store credit." I will never use them again. Plus their, "deals" are nothing of the sort. They are deals on shows that suck that nobody wants to goto or trips that leave on a monday and come home on a thursday. Total waste. Run from Groupon!

Ordered a New York double duvet before xmas as a present for a relative travelling there for her 40th this year. When I received it they had sent a Route 66 duvet, immediately sent it back through their collect service. Four weeks on and there was no reply so I contacted their customer service, unfortunately as my wife has lost the return slip there is no refund.
In summary
Wrong item sent
Managed to lose return
Refused a refund
How much worse could they be?

I had a credit balance with Ideeli from a returned item which no longer shows up when I logged onto my Ideeli account (now Groupon). No notification was provided me from Ideeli (or Gropuon) that my credit balance would not be maintained on my account. How can I get this problem resolved -- through Ideeli or Groupon? I hope to receive help from you by providing me a contact persons who can rectify my credit balance still owed to me.

Gwendolyn Turner I had earned over$25+ Ideelist credits on Ideel, to compensate me about the buyout, Groupon sends me $5 Groupon bucks, really? When I reached out about my disappointment they sent me $10 more Groupon bucks... I know that doesn't add up to $25+. Like so many others I have been an Ideeli customer since the beginning. You guys really treated your loyal customers like crap. My last 4 orders were cancelled only after I complained about my credits. It makes me believe that because I complained you decided to cancel them in retaliation. Especially, since one of them was for a luggage set you said was sold out but I see the same luggage set on Groupon for $20 more. You guys really should have treated us better.

The only way i feel i can rate groupon would be minus 100! They are a shocking company and i simply cannot understand how they are still trading. I ordered a bed on the 14th of January, groupon advised 5-7 days delivery, after the 7 days i contacted groupon and have been doing so every day since ( receiving the same answer everytime, there must be a problem as in the item was damaged in transit), i received an email today stating the courier tried to deliver and no one was home so please wait another 5-7 days. I decided to contact the courier who told me they dont even have the item in the first place!
What an absolute joke this company is, i have now passed the situation over to my bank who are refunding my money back to me, i would never deal with groupon again and would advise other potential customers to do the same however good the offer may seem!

New Year's Thank you and Kudos to Groupon, for excellent performance, bringing financial growth and smooth sailing success for my business in 2017! I am confident and grateful as a merchant, that Groupon will continue to deliver excellence toward increased revenue and smooth sailing for my business in these 5 ways: 1) Increase of Clientele 2) Positive Reviews 3) Easy Scheduling 4) free Bookkeeping~ track sales, dates, names, maps high volume charts; and 5) COST: Groupon costs zero. Direct deposit goes right into my checking account for my portion earned, with a 94% return rate with very happy new steady clients, paying full price upon their return, Heres to a Prosperous 2018! Job well done, Groupon. Amazing Results:)
Mf Wellness Industry Business Owner

Please don't use groupon. I ordered 3 items for my new flat and two of those have been problematic. I was shocked when I opened the memory foam mattress for my lodger, as it was covered in black stains. I also ordered a double bed in a specific colour to match all the other furniture I bought, and was furious to see the bed was a completely different colour. I have contacted groupon, who say I can return products for a full refund. Needless to say that the bed and the mattress had to be used. There was no way I could have just gone to a shop to buy an alternative bed and get same day delivery. So had to keep the wrong bed and the black stained mattress. I was also on hold for 36mins to them to be be hung up on after I said I had a complaint.
Please don't go through the nightmare of having to keep substandard products like I did and groupon washing their hands of you once they have made their money.
I was completely devastated that my moving in day was ruined, and the severe lack of customer care I received.