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Groupon Reviews Summary
Groupon has a rating of 1.8 stars from 5,284 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 242nd among Daily Deals sites.
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I must have bought 20+ Groupons in last year and saved at least a few hundred $s. I love that this site motivates me to try new stuff. I always buy more if the food is good or the experience was enjoyable.
I am extremely upset that I cannot order items directly from Ideeli. Ideeli had unique and brand name clothes that you could get at a discount. Also, customer service was excellent. Now I have to find another venue to shop but it will not be through groupon which is difficult to navigate. Please bring back Ideeli. I think Ideeli has enough support and customers according to the comments submitted.
Item ordered but never arrived. Phone calls made but only once answered. So unhelpful. Emailed the supplier in Madrid myself ( only advice offered by groupon). Several emails ignored. Useless.
I enjoyed this website at first. That changed when I had an issue with one of the many odd vendors they advertise for. When it came to customer support I found that I was doing all the leg work to try to get some kind of refund. Over 2 months later no one was able to help me. Every time I contact customer support I have to give them all of my information again so they can "research" the situation to get me a "resolution".
Everything is in the title. If you want to unsuscribe, it becomes a fight (need to send an e-mail, wait for a response from the customer service...). The deals are interesting but they send 2000 emails per day, really annoying.
But this is just my opinion!
What are you scamming the public, had over 15 from dec and jan that were not shipped and now they have been cancelled. This is fraud - how can they claim they are selling items and after you wait more than a month for your items they don't send it. Yet the same products are being sold on groupon.
I would wait everyday to get emails about Ideel items for sale... not any more. Have not bought a thing since the TAKE OVER by Groupon... so sad that Groupon has absolutely destroyed such a great site as Ideel to shop... so very sad.
I've been using Groupon for the last five years and occasionally have a problem with the vendors. For example one of them wouldn't honor my Groupon because it was limit one per person and I had already bought one for that place a few years before. I contacted Groupon customer service and they refunded me by giving me Groupon bucks. The process was quick and painless. I've always had success with Groupon. I have also used many of the other discount sites such as deal with on Team by Exedra and so far Groupon is the only one that that is good and very reputable and I can trust them.
To get a deal you have to review this site all the time and be sure to read the fine print. Many deals have limitations. Great for tours, eating out, not great for spa or other items.
I have been increasing disappointed in Groupon. I made a purchase, they didn't address the package correctly, so it got shipped back to the seller. I have been waiting for this package for two weeks, and now all they said they could do is refund my money. I am not satisfied with that outcome. I wanted what I ordered. It was their error, they should have rushed me out the item, after making the mistake.
Great deals, fast shipping and good prices. And if needed an easy return process.
I ordered 4 products from Groupon. They were supposed to be shipped together. They were Ordered January 7,2016, supposed to ship on January 8,2016. As of February 8, they still have not arrived. When I check the site with the tracking number, it says it cannot provide any information. I have made to call and have been placed on hold for a considerable amount of time. Then fold up with two emails. I keep getting replies that they will get back with me but as of yet, have not. Groupon support will not give me any information and will not give me a refund. This is the biggest bunch of crap I have ever seen. So, be smart do not make a purchase from the site, you will be in without products and less money in your bank account.
I bought a Dyson on Groupon. Groupon told me to go through the warranty I got with it. I only had 14 days to return. I called Dyson and they sent me a part. That did not work. Called Dyson again told me to take it in to a shop that they paid for, vacuum still did not work. Called Dyson again and had it shipped to their techs in Washington, got it back and it still did not work. Told Groupon that their 14 day return policy was garbage. It took longer than 14 days to get the first part. And asked for refund. Groupon again told me to contact Dyson. Asked Groupon to speak to one of their supervisor 3 days ago, still have not heard back. Received an email saying my 14 days was up... no kidding. Very unhappy with Groupon and Dyson... WILL NOT BUY AGAIN!
Having purchased many, many deals (my partner will vouch for this) from Groupon, I have to say they are FANTASTIC>
Most of their deals are bargains to say the least, and my purchases have varied from Dining Out, Gettaways, Electrical, Salon/Spa... the list goes on.
Customer Service is great. I personally have not had a problem they have not dealt with efficiently.
The only fault I have found is the fact there is normally a long wait to talk to an agent on 'CHAT' and their knowledge of Voucher/Promo Codes isn't always on the mark resulting in a long wait and a couple of times having to contact a second time to resolve the issue.
However it still gets my FIVE STARS because I love this site so much.
If you keep an eye in Groupon you will honestly find anything you want for a great discount
It can not get any better when you don't use the coupon before the expiration date you get to get the whole dollar amount to be put towards that product until forever.
I had a credit from Ideeli once they officially merged with Groupin the credit is no where to be found. I'm going to start a class action suit against Groupon if I don't get my money in 7 days.
From the business
Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members