GrouponReviews 5,284

I get the Cruise holiday deal in here! Best and awesome deal! Best holiday I ever had! Terima kasih Groupon!

Had a problem placing an order on Groupon yesterday (4/3) and got an automated message to contact customer service. I found the live chat feature and later got transferred to "Getaway Specialist" and was in queue position 3. After getting to queue position 1 and waiting for close to 2 hours, there was still no one to answer my call. Since it was getting late, I decided I would try again today. Maybe they had a really troublesome case.
Today, I tried live chat again. I was transferred to "Getaway Specialist," waited half hour and was immediately hung up on before the customer service rep even said hello (see pic). Needless to say I was infuriated.

Went on to groupon looking for accommodations for my son and I for his school vacation this April, so in February I was looking for deals and found one, I opened the page entered the days I would be traveling and hit the next button and was automatically sent a confirmation for the hotel however I did not intend to purchase the deal I was just attempting to get a cost, I explained this logically to several associates at groupon both by phone and email, the end result was an email from groupon acknowledging I inadvertently purchased the deal but because I didn't read the fine print for a hotel stay I did not want I was still on the hook for the cost, $#*! GROUPON!

Bought a &26 in value Groupon for Fanfango, but only got $23 and change toward purchase. What followed:

In the last 10 days of communicating back and forth, with no less than SIX different customer service agents, I am no closer to an answer. Each of those six communications was ineffective and essentially empty, with agents asking for information that was irrelevant to the issue (my telephone number, my shipping address). In fact, the agents merely repeated the language listed in the groupon offer! And after all this time, no information whatsoever regarding Fandango's rip off of a small but still meaningful amount of money from me.

I wont waste my breath anymore than I had to today, on facebook and twitter. Groupon have officially gone down in my books. I waited two weeks and had not received as much as a dispatch email for a wine order from The Vineyard Club. I emailed the merchant and Groupon, no response for a few days until being told that my query was going to be passed to management and to wait another two weeks to get a reply, not event to receive confirmation that its on its way. I asked for a refund, and low and behold. No reply. They have robbed me of £33. Even after all of this, no reply. Avoid.

First lets start with Groupon delivery service...#1, The delivery was booked and cancelled 5 times due to the fact that they wanted to leave the boxes 5 minutes away from my house at the concierge office and not bring to my property. I had to call and speak to higher management in order for them to bring the boxes to my building. Ridiculous! #2, All items had faulty defects and was really bad quality. #3, When i spoke to customer service they were not helpful at all wanted me to do a million things before they would even consider helping me to the point i just told the lady to cancel my subscription and delete me from all database because i want nothing more to do with Groupon. This whole process was so ridiculous im left out of pocket and now have fault furniture. I dont advice anyone to use Groupon.