GrouponReviews 5,284

1, They do not do price match!
2, Their system is so so slow and always goes out with error! The worst thing is that their system could automatically check out items in your cart without your authorization! Pay attention to this!
I experienced this error last month in March, 2016. It checked out 40 items in my cart including 6 TV wall mount kits and 5 comforter sets. That was crazy! After their system fault, I chatted or called their customer service, but they could do nothing, just told me to return all of the items. It took me almost a month to deal with their fault: called for return labels, gathered the 40 items, checked every item to match the label, brought them to post office! Totally waste of my time and made me depressed by Groupon's fault!
3, Do you know what is the worst thing when you want to return their goods? Their return center does not work! Everytime you click return package icon, their system keeps come out with a message:
Oops! Groupon Goods is temporarily unavailable or overloaded. Please try again in a few minutes. For more information, please visit the FAQ.
That is totally fraud! It will make you crazy and depressed!
4, They only provide live chat on the last page of your check out. This means if you have problem and want to chat with their staff, you have to choose one item into you cart and then go to proceed to check out. This procedure makes you very close to final complete your order! If you do not pay attention to this, you may order some useless things by your fingers shake!

I took a trip to California and purchased a hotel room via Groupon. Upon arriving and having some issues with logging into my account, I found out that not only had it been flagged and deactivated, but the hotel reservation had been cancelled without any form of notification to me. On top of that, the hotel I had reserved at was completely booked with no rooms available. As I tried to figure out where I would be staying (I was already in California), I first spoke with a customer service representative whom said there was nothing that could be done. She then put me on the phone with her supervisor who was extremely careless and completely uncooperative. After wasting well over an hour on the phone, her response was that she could send me a list of the other hotels available on Groupon for the days needed, and that I could try finding another place to stay. But to make up for having no place to go, helping me by creating a list I could easily search myself, and after asking several times how she could help me, she offered $30 in Groupon Bucks. I spent well over $900 (it was refunded, but still without informing me) and I was offered $30 in Groupon Bucks I am very disappointed in my experience. I hope this is not a reflection of Groupons customer service and I hope I will be contacted to rectify the situation. Next time I am travelling, I certainly wont be using Groupon!

I don't know what has happened to Groupon but I am done. Like a lot of other people getting ripped off by this site, let's just say that unless you want to loose money, stay away.

Bought a deal for a massage and gave it as a gift Only problem is that due to owner of said business, phone messages are not returned and no one ever answers the phone. You are not able to make an appointment to book the massage and then when you finally get one, the owner doesn't show up at all! No refund according to Groupon.

Groupon itself is... sort of a good idea. BUT. It's one of those sites that hide behind the people posting on the site. Oh, it wasn't us, THEY did it. And worse than that, there are minimums with groupon so if a certain number of people don't buy something you don't get it. I also hated groupon when I worked for a company that used it. The company sold off our services at such a cheap price and the people using the groupon weren't really in the market for our service unless it was basically free. We were having to bump regulars in order to take them and the whole thing was just sort of an issue.

I did use groupon for a hotel stay recently and i was sort of upset when I realized that the $10 cheaper regular room rate included more "extras" than the groupon. So, buyer beware, always go with companies you already know to be reputable, and always read the fine print.