GrouponReviews 5,284

Once upon a time Groupon was great! Products were good quality and delivery was quick! NOT anymore! I have been using groupon for 4 years. The quality of the products offered are pictured as top quality, but when products arrive I question if I received the right items. Delivery is a joke! They state shipping in 2 days from date of purchase. I am currently waiting for an item ordered on the 18th, with guaranteed shipping in 2 days. Took 11 days before the item shipped! I have contacted Groupon customer support several times without receiving an answer other than a tracking number, which when checked just states usps had received notice to expect the package.
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The silicon cover for plates and bowls were written as non toxic. What came was a foul smelling and oily piece of silicon. How can it be non toxic?

Also, the system went wrong and it showed that it didn't go through with my first payment. I tried again and the payment wale by through for the second time. Later I was sent an email that payments went through for both times!

I emailed to cancel one of the order and the customer service officer claimed that I was one of the lucky customers to be able to purchase the product. They were still selling it. How exclusive! I persisted on cancellation and they said orders were sent out. Such nice delaying tactics.

In short, I am now their ex-customer.

I have only used groupon once. I will probably never use it again after this. I found a great deal on adult coloring books, 4 for the price of 1. I put in my order and patiently waited for it to ship. Somehow the street name was input incorrectly (either my error or whatever), so my package was marked undeliverable and sent back to groupon. I contacted their customer service and was told that they do not reship items. Instead I have to wait 10 days for a refund so I could reorder the product. Problem is, the sale was only good for 3 days and the product sold out.

I bought a 60 min massage last October 5,2015 from Tranquility Massage (Jacqueline). When I called for an appt, she said she was booked for the next two weeks. On the day of my appt, I forgot the voucher and called while I was on my way. She said she required it and I needed to reschedule, again two weeks later. I finally got my massage this month. When I asked how she stayed so booked, her explanation was that it was Groupon's fault, because they sold 1,000 instead of 100, so she had to set aside certain days for those sales. Her massage was awful - when I asked her if it was swedish or deep tissue, she said she did neither because hers were unique. Her manner was blasé, unconcerned, and she gave me a 40 min massage (if you can call it that). I've had many massages in my 70 years, but this one took the cake! I think she offered these massages and booked them out 2-3 weeks ahead so her customers would get frustrated and let her have her $35. GROUPON: don't accept her ads anymore!

March is ending soon, but I haven't received my showerhead which I ordered on Feb. 3rd. Contacted customer service on March 22nd, but the message below is the only response I could get so far.

"I'm forwarding this issue to a customer support representative on our Groupon Goods team to look into this further. Once we have more information, we'll follow up with a resolution as quickly as possible."

Today is March 26th. Groupon can't solve issues for their customers in four days?

Not a groupon groupie but this worked out great. Event was for four people. Included hour in classroom on terminology, range policy laws and safety. This was followed by range time using 16 different pistols from 22 to 45 cal... 5 rounds each.
Two beginners and two seasoned shooters agreed the event was great.
Participants received basic training on pistol features, safety, grip, sighting and range practices.
All participants shot 16 different pistols to evaluate caliber and feel of each pistol.
The instructors were very knowledgeable, patient and focused on safety.
Thank You to the Frisco Gun Club, Chris, JJ and Neil for the training and a great time.