GrouponReviews 5,284

I purchased a Groupon for a couple's combo massage and made an appointment for Sunday afternoon, Mother's Day, right away. I received TWO confirmations: an email and a text message. All we had to do was show up. When we did, the lady in charge told us she had no app't for us and we should come back 'tomorrow'. When we said, "No, we can't do that" she then said, "Come back 1 hour". We showed her our confirmations, but she didn't seem to care so we left. Please also note that NO ONE was in the chairs except 1 person (an employee) who was relaxing. When I called Groupon the next morning, I was offered an apology and credit to my account. After I insisted on a refund, I was granted one. Having ruined my Mother's Day, they should have offered more!

This is the worse company ever! Horrible customer service and delivery! I never received my item and never will! They say does not ship to p. O. boxes then why do the send UPS to deliver it to the POST office for the post office to NOT be able to deliver to a physical address?! If it's going to the POST office then why even use UPS? I have a P. O. box, but because you won't ship to the box I put my physical and now I can't order anything or receive it! All customer service said was sorry for the inconvenience, but there is nothing I can do... Wow stupid most ridiculous company! Will not recommend this to anyone! Don't shop with them it's all lies and bull$#*!!

I reserved Great wolf lodge at Williamsburg, VA. The night I stay should be May 15. I am supposed to check in on May 15 and check out on May 16. Before I check out on May 16, I can play in the water park. I called Great wolf lodge on May 5 and found out that on May 16 the water park will be closed. They said basically Groupon didn't tell me this before I book. I asked Great wolf lodge to switch the day from May 15 to May 14. Great wolf lodge said they can't, because they already sold the rooms to Groupon and there is one room available on May 14. Great wolf lodge told me to call Groupon to switch the day. Groupon basically told me they can't do anything. They can't switch the day and the promotion is expired. The only thing I can do is to cancel the reservation. But everything is already planned. This is for my daughter's birthday and kids are so excited about it. I ended with canceling the reservation. This is ridiculous!

I will probably not buy anything from Groupon after this. I don't know whose fault is and who can solve this problem, Groupon or Great wolf lodge. Why can't Groupon work with Great wolf lodge to solve this problem? I am definitely not the only one get affected by this.

When purchasing 2 groupons for ftd.ca supposed to be worth $40 US each and bought at only $20 each it seemed like a great deal for spoiling my Mom and Mothers In Law for Mother's Day on a tight family budget. Then when wrung in to make purchase of 35$ boquet I am told I owe 75$ and my groupon is worth 10$ towards a 25$ service fee and nit the purchased $40 US.
Groupon tells me the fine print says the fine print of service fees start at $14.99 and they are not liable... however why is my groupon supposed to be worth $40US and only marking in at $10 Canadian?
Overall I highly recommend avoiding Groupon and ftd!

It happen to me several times, that I bought a product and Groupon never says what the final price is. Just a couple of minutes ago, I bought a juice cleanse, turns out that now that I've redemed it, I paid $35 for the shipping, without any options to choose how I want it to be shipped and it takes more than a week to receive it! So that would have been way cheaper to buy it directly in a shop instead through Grupon, plus, I'd have have it quicker. Grupon should at least mention about the costs before you buy it, so you have the choice, but ones you have the grupon purchased, you have no choice but pay that! I am pretty mad on missing information before the purchased... happened to me in many many ocasions! I do not recommend anyway to use Grupon for any kind of purchased! Plus, the customer service when I tried to talked to them was not helpful neither nice at all!

I really use Groupon often! I always keep searching for crazy deals on Groupon. I like deals on electronic items! There are sooo... many crazy people like me buying stuffs.