Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Groupon

Groupon

1.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Groupon?
grey stargrey stargrey stargrey stargrey star

Groupon Reviews Summary

Groupon has a rating of 1.8 stars from 5,284 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 242nd among Daily Deals sites.

service
681
value
624
shipping
459
returns
532
quality
536
This company does not typically respond to reviews

We monitor reviews for authenticity

New Jersey
4 reviews
18 helpful votes
Follow Christina S.
Unfollow Christina S.
Share Review
Report Review

I am using Groupon for focused shopping, particularly when traveling, I'll always check Groupon for great things to do at an affordable price. It offers super discounts for sightseeing and meals at both popular and lesser known but unique establishments. The merchandise has been of uneven quality. The prices are amazing, but if you are not familiar with the brand and specific item, it is best to ask questions and read the customer questions. I have gotten great deals here. The things that were not up to expectations were easy to return. Customer service was responsive and no hassle. Overall, great site when what you need is available.

Date of experience: May 16, 2016
Florida
2 reviews
8 helpful votes
Follow Tiffany M.
Unfollow Tiffany M.
Share Review
Report Review

I love the fact that Groupon will follow you to different states and cities. Groupon has a wide range of deals and discounts and the website is very easy to navigate.

Date of experience: May 16, 2016
New York
3 reviews
2 helpful votes
Follow George D.
Unfollow George D.
Share Review
Report Review

Groupon
May 16, 2016

Great site to get the stuff you would by in a store or go on a day trip for a huge percent off. They even have vacations on this site it is worth checking out.

Date of experience: May 16, 2016
California
2 reviews
2 helpful votes
Follow Pouya H.
Unfollow Pouya H.
Share Review
Report Review

Merchant review
May 15, 2016

If you value your customer and most importantly your business, stay away from groupon. They take days to get back to you, and when they do they aren't helpful at all. For us they had the irrelevant and in accurate information which they would not change, no matter how many times we tried. No assistance on the weekend at all. And most of the editing team is located off site where you can't talk to them. It was a very poor experience.

Date of experience: May 15, 2016
Switzerland
10 reviews
8 helpful votes
Follow Vlads D.
Unfollow Vlads D.
Share Review
Report Review

It is now gone from Switzerland, but still a good coupon site in other countries. The service and coupons were of perfect quality.

Date of experience: May 15, 2016
North Carolina
6 reviews
34 helpful votes
Follow Janna M.
Unfollow Janna M.
Share Review
Report Review

Ok, I'm all about saving money when I can. I also like to go out. I recently moved to Charlotte, NC and I wanted to explore what was close to me that I might be interested in. I had heard of groupon before but had never used it.
You can get access to just about anything on that site. From food to entertainment, like concerts, musicals, movie tickets, tastings of food and drink. Super deals on hotels and getaways, pet care, tanning packages, you name it and more than likely you can find it there.
My favorite thing is not only does it save you about 50% or more, but you can search locally. That's what I did and it's been a huge help by making everything super affordable, that include directions, links to the direct item you want, lots of info and reviews. I've had nothing but great experiences while having fun, saving money, and learning my new city. I'd most definitely recommend to at least check it out. Groupon.com

Date of experience: May 15, 2016
California
2 reviews
9 helpful votes
Follow Martin O.
Unfollow Martin O.
Share Review
Report Review

Mixed bag
May 15, 2016

Groupon can be great for finding a new hair stylist or other service provider, but when you have difficulties with a service provider, Groupon is a pain in the arse. The following has happened more than once, so that now I am "gun shy" about "pulling the trigger" at Groupon. When you call a service provider several times and don't get a response, Groupon will then steal much more of your valuable time (not to mention your patience). They will pull stunts like give you a credit in "Groupon bucks" -- until you finally just complain to your credit card company. The time you waste is not worth it IMO. I bristle just thinking about dealing with their 3rd world moronic "customer service" reps.

Date of experience: May 14, 2016
Connecticut
1 review
1 helpful vote
Follow Frank G.
Unfollow Frank G.
Share Review
Report Review

I purchased an Acer laptop that was refurbished. The price was excellent and the shipping was free. The laptop was in perfect condition. Shipping was a little slow but that was to be expected. I liked that I could track the package and see exactly where it was every day. Overall, it turned out very well and hassle free.

Date of experience: May 14, 2016
GB
1 review
1 helpful vote
Follow David S.
Unfollow David S.
Share Review
Report Review

I purchased breakdown cover from 2gether for my sons first car, he drove to the driving theory test center and when he was taking his exam I tried to start the car, after 8 or nine attempts it would not start so I called 2gether and they informed me that a mechanic would be with me in 60 to 90 minutes, but five minutes later my son came out elated having passed his theory test only to start the car with no problem's, I was then informed that I would be charged £98 for the call out, so I said keep the mechanic coming to check the car out, only to be told that if the car was starting and there was no fault there would still be a charge of £98 then I was sent a very threatening letter to say if I did not pay the bill the policy would be canceled! And the bailiffs would take goods from me to the value of the amount owed! So if you have a breakdown be aware that if you call them out and your car starts you will be charged £98 SCAM SCAM SCAM!

Date of experience: May 14, 2016
Nevada
3 reviews
4 helpful votes
Follow B S.
Unfollow B S.
Share Review
Report Review

Merchandise can be sketchy at times and I've noticed a much stronger trend towards china lately. Not like everything under the sun isnt made there anyway. (you can always thank mankind's unsatisfiable greed for that) but a lot more of the "obvious" chinese labels are showing up more and more. Dont know wat im talking about? Just compare there goods with the stuff you find on the original chinese classic FOB shopping website, Geek. Its the same damn stuff! Except Geek is waaaay cheaper but you have absolutely no idea what your really gonna get and when or if you'll ever get it. Things like massages and mani pedis are always a sure and fairly reasonable bet on Groupon though. Stick to those and you'll be fine.

Date of experience: May 14, 2016
Virginia
13 reviews
40 helpful votes
Follow Shawntrell D.
Unfollow Shawntrell D.
Share Review
Report Review

I simply have great shopping and Pricing. Their deals are hard to beat and the Customer Service Responses are quick and professional.

Another site I have used repeatedly and will continue to.

Date of experience: May 13, 2016
New Jersey
5 reviews
1 helpful vote
Follow Alice H.
Unfollow Alice H.
Share Review
Report Review

Good offers
May 14, 2016

Good offers especially when it applies to restaurants.

Date of experience: May 13, 2016
Connecticut
1 review
0 helpful votes
Follow Jilda B.
Unfollow Jilda B.
Share Review
Report Review

Just awful
May 12, 2016

I ordered some bracelets for my mom and sister for Mother's Day, 3 to be exact, and only 1 of them came in. The status online says it was delivered, but they weren't. And customer service says that I can't get a replacement or refund for the 2 bracelets my mom and sister never got. They weren't expensive, but it's all I could afford for them. I will never shop on Groupon again.

Date of experience: May 12, 2016
Texas
1 review
0 helpful votes
Follow Savannah L.
Unfollow Savannah L.
Share Review
Report Review

WHAT A NIGHTMARE
May 12, 2016

I previously ordered a cttw cubic earrings. Plus a necklace as well for s mothers day gift. I was very disappointed. It was nothing like the photo. I should of order only one gift just to see how the turn out would of been. Alot of the diamond pieces was missing on the rings and necklace. So I had to get her something else. I also ordered a 24 carrot Gold necklace that was way to small. It look like it came from a $. 50 cents candy machine. I was very dissatisfied. There products are tacky and tasteless I'm very upset I ordered 27 items none if the look nothing like what I ordered. A big $250 waste. On plus side. Ups delivered promptly. PLEASE STAY AWAY BECAUSE THERE PRODUCTS ARE JUNK.

Date of experience: May 12, 2016
New York
1 review
1 helpful vote
Follow Mike M.
Unfollow Mike M.
Share Review
Report Review

Very comfortable sheets. I Love my new sheets. I would recommend to anyone. It Was an excellent buy. Best sheets I ever bought.

Date of experience: May 12, 2016
Australia
2 reviews
1 helpful vote
Follow Jo M.
Unfollow Jo M.
Share Review
Report Review

Not only are Groupon deals great, clear, honest, no hidden charges, IF there's ever a problem they get right on it and fix it. Great to work with!

Date of experience: May 11, 2016
Florida
1 review
0 helpful votes
Follow arielle g.
Unfollow arielle g.
Share Review
Report Review

Worst experience ever on groupon.com. I ordered my mother in law a watch which nevr got received its going on three weeks now still no watch they could car a less don't buy from this shameful disgraceful site beware customer they don't care at all about their mess up not only that i brought my mom a perfume set which the perfume came empty for mothers day. I called group on they telling me they have to investigate. They need to investigate having people with common sense that if something glass wrap it properly so it doesn't break or spill out. They need to investigate hoes to treat their customers instead of being money hungry idiots.!

Date of experience: May 10, 2016
PS
11 reviews
9 helpful votes
Follow Sarah L.
Unfollow Sarah L.
Share Review
Report Review

Bought a phone from Groupon thinking it was a good deal. It arrived broken and they won't refund me.

Date of experience: May 10, 2016
Florida
1 review
0 helpful votes
Follow Beth B.
Unfollow Beth B.
Share Review
Report Review

Groupon keeps advertising the "waterproof" furniture slip covers and they are not! I bought 4 of them as a gift for someone who needed them to be waterproof. There's nothing about them that is waterproof. They're just basic blankets to put on your sofas. I let Groupon know this, but they continue to advertise them the same.

Date of experience: May 10, 2016
Arizona
2 reviews
3 helpful votes
Follow scott r.
Unfollow scott r.
Share Review
Report Review

If there is ever an issue with the place you go to Groupon is great to take care of you

Date of experience: May 9, 2016

From the business

Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.


groupon.com
Chicago, IL, United States
+281
See all photos