GrouponReviews 5,284

Item promised to be delivered in a week. Its now almost a month later and item has still not turned up. Have spoken to customer services each time but they don't actually provide a service. Just keep saying that they have escalated it and I will get an email. It is late already - way too late (intended as a birthday present) so why do I have to wait another 10 working days (yes - two weeks) just to escalate my complaint? I know what's coming - will have to wait another stupidly long time to get a refund. Just don't bother buying from them.

When you want a GOOD deal... GO to GROUPON! They offer everything... sometimes even the kitchen sink. You never know what you are going to find... but I can assure you-you will find something delicious to eat at a discount, a form of excellent entertainment at a discount, and/or a Groupon Get-away with a discount! Not to mention all the Spa & Relaxation and Salon Service offers they make available to everyone in wherever YOUR area is... I promise!
I must mention also that GROUPON always stands behind their purchases. They have excellent customer service... which is very prompt and polite. You will feel taken care of, that is why you will keep coming back.
Good Times=GROUPON. Make plans and let everyone know about it-you will earn $$$ for your referrals. The good times go on and on...

AND. I forgot to mention... it cost ZERO $$$ to join.
What a great GROUP to be a part of.
Get your GROUP-ON Today. You will thank me, have fun! :)

On 2 occasions I have placed an order on the same product that was ordered and both times a few days later Groupon was unable to provide the product. Issued a long letter via email (generic I'm sure) stating their apologies and how this was unacceptable and will be refunding me.
Well, being in Canada the refund is less in the end because of Visa fees. Groupon should be responsible for these fees especially when it is their fault for the refund to begin with.
FYI, the product was Dolce & Gabana Perfume and a Starbucks card that is only available in the U.S., but being sent through to Canadians.
These fees should be refunded directly to my credit card and not in Groupon Bucks. I will NEVER shop with Groupon again along with my friends and family. For a company which is growing and will not honour their mistakes fairly is unjust.

Purchase a convertible pet steps. Found product is flimsy. My pet doesnt use it and i put in closet. Until recently, i put up again next to my bed again. Pet still does not use it. One day i found the screws become loose. I found the screws dont fit well with the wood. It fell apart completely. Groupon said it is too late to return it. Terrible customer service and selling low quality products. The price is not the lowest. All prices gave been jack up to the roof to start with before discount.

I have purchased 4 chrome tablets on Groupon. Two were delivered on-time and the other two were never mailed out. I have to call few times to Groupon Customer support team and explain my situation. The support team is from a different country and never truly understood the issue. Few days later, I was so fed-up and reached-out via email and the customer care person said, the product was shipped but they will issue a credit since it was so delayed etc and it was a gift from Groupon and keep the tablets.

The story never ends, I got the package and never opened it. And I was looking for my money and it was never credited to my account. After several follow-up with team, they came back and said they messed up in their response and I need to return the product. So I have mailed the product back to them. On their website it shows they only credited me for a single chrome tablet and not the second one. When I reached out to them via call center it was a disaster again. Standard response that they are still processing the package. Indeed, it is all in one packet.

Surprise, I got an email from Groupon while I am debating with call center rep that they never shipped the second item ( my bad, I never opened the package) and they will try to process another credit. I informed the rep the same but she still thinks that there is another package to be received from no-where. Gosh, it is such a mess and still I did not receive the credit for both items approximately, $89.

Groupon service used to be very good few years ago and very responsive and not anymore. I will never ever shop on with them. No matter how good the deal is. I have no faith that I will receive my credit.

I'd like to personally thank Ideel(i) for the horrible business decision to allow Groupon to purchase the company. Since the acquisition I have saved so much money. My mail-person would also like to thank you, they no longer have to lug box after box to my doorstep now that I no longer shop (or even browse) Groupon for Ideel(i) items. It's not the same, but I'M RICH now! A little shabbier looking, but RICH!
This would actually make for a great B-school or Marketing case study. Professors should use this as an example of considerations for M&A activities. Who would have thought brand loyalists would so quickly flee after what should have been a behind the scenes change of ownership?
Funny thing is I LOVED both Groupon and Ideel(i)... I mean LOVED! I haven't made a Groupon or Ideel(i) purchase in over 8 months (or 245 days as us daily deal lovers speak).
Farewell Groupon! It was nice knowing ya Ideel(i)! Hello EAST SIDE- "moving on up! To the East Side... to that Deluxe Apartment in the skyyyyyy!"