GrooveBookReviews 315

They charged my credit card twice a month for a few months. I tried contacting them about it in writting and what not and they never refunded me. I cancelled the subscription and to my surprise my credit card got charged again. Now I have to go through the trouble of disputing the charges with my bank and possibly having to cancell my credit card.
What a disappointment! Cannot trust them! For that is not worth using their services. Thiefs

I have been using Groovebook for over an year now and I love it! I have always been very bad at getting my pictures printed or developed. And now all I have to do is take a few minutes every month and select my pictures. The time is very fast when receiving them and if you want to speed up the process you can. This is seriously so easy and so affordable! In my picture you will see some that are repeat colors. That is because I ordered more than one book that month. Just write the month and year on the outside of the booklet to remember when you took your pictures.

So, a friend of mine suggested Groovebook because she gets monthly photos for cheap. That's what I want. A book of baby photos that I can keep on a bookshelf and refer back to. I added my first 100 photos in May and added my card information. When my book closed out, I received an email that my card information was declined but if I hurried and fixed it I could still get my book. I changed it immediately and emailed them to ensure I'd still get my book. The answer was no. So I filled up my book again for June. My book closed out and again my card was declined. *two different cards*. So I emailed yet again and asked them what was up with this because my cards are fine and I haven't received a book. They asked me yet again to change my card information and address this time. So I did and filled up my July book. When my book closed out MY CARD WAS DECLINED AGAIN.

At this point I sent a very nasty email and got a prepaid card, put $30 on it and tried again for August. My August book I closed out early for an extra fee. MY. CARD. WAS. DECLINED. AGAIN. So I deleted the app and made sure they knew and everyone else I knew that I and no one else that I know will use their company.

My first groove book was great-arrived in about 3 weeks after closing it. 2nd book-45 days, still waiting. They said they'd reprint. 3rd book arrived today. Washed out and fuzzy.
I dislike the app as well. It is difficult to reach them to ask questions, and when I was considering buying a book subscription for someone, when you click on the book you're interested in it automatically buys a subscription for you. Nothing like are you sure or confirm purchase or anything. Like that. Also you then have to pass along a gift code to your recipient. They won't send an email note or anything like that so it's really kind of rough operation. I'm not sure if I'm going to continue.

I was so excited to hear about them when it first came out. What a great idea?! The idea may be fantastic but how they run their business is not. This company in my opinion just doesn't care about their customers. Every SINGLE time I go on the app it doesn't work. It either takes a freaking week to upload my photos, it doesn't allow me to at all, stops working midway through or after I finally get my 100 pictures picked after fighting and waiting for it to respond THEN it stops working. It is literally a pain in the $#*!! Their customer service page is completely useless as well. Not only all that but all besides the first 2 books had bad quality printing. Oh yeah! Here's this too. 2 different books I received(that I know FOR A FACT) I chose all 100 photos myself had half the book filled with random, useless photos just automatically put in. I asked them about it and they said it was impossible that their system could do that. WELL IT HAPPENED! So clearly it does have the capacity to do that. I sure as hell wouldn't be waisting even 1 of my 100 pictures on some stupid screenshot of a quiz I did once. I mean; come on! This company could be soooo much better and really worth it if they took the time to listen and care about what their customers are saying, fix all the years worth of issues on their app and care about their printing quality. Just such a waist in my opinion. Go with someone else when getting the printed memories you deserve.