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GrooveBook has a rating of 1.6 stars from 315 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GrooveBook most frequently mention customer service, credit card and shark tank. GrooveBook ranks 137th among Photo Printing sites.
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I ordered my first groove book at the same time I order my 101 free Shutterfly pictures on November 2nd. I paid Groove Book 2.99 for shipping and handling. Shutterfly charged 7.87 in shipping and handling but at least I got my pictures in a week. It's been two weeks and still no Groove Book. I will be cancelling my subscription as soon as it arrives.
Customer service terrible. I ordered my 1st and 2nd book same day. After 16 days, I am still waiting on my 2nd book though I received my 1st one a week ago. They have charged me and now I'm praying to receive my 3rd book.
Wish they would send me my 2nd book or give me a refund and I'll reorder.
The email responses seem like they are automated.
The people in groove books customer service desperately need training in "customer" service. After numerous issues, and being told there are problems with my account, which were never specified I never received either of the two books ordered. I was so excited after seeing them on Shark Tank. What a GRAVE LET DOWN.
I am highly dissapointed with groovebook. It sounded like such a good idea and I was so excited to get it in the mail. My first shipment was on September 18, it is now November 1st. I haven't received either groovebook. From the months of September or October. They are pretty much charging my card $2.99 a month for nothing. Highly dissatisfied and angry. There is also no phone number listed to call so I had to communicate through email. I emailed constantly asking where my groovebook was at. They answered and said they were printing them and sending them as soon as they could. I think 2 months is enough time to print and ship. I wouldn't recomend this service to anyone unless you want to get scammed out of $2.99 a month like myself! I sent an email to cancel my subscription and still haven't heard back. Highly dissatisfied with this whole experience.
LOVE Groovebook. I've been using for a few months and yesterday I put 600 photos in a photo album, all pictures from Groovebook. It's easy to use and every month a book of 100 pictures comes in the mail. I love the simple process of choosing 100 photos. I've been able to share copies with friends and family and my kids enjoy seeing my pictures come every month. I recommend this to anyone who has a busy life and no time to think about developing pictures. Thank you Groovebook for bringing back the joy of seeing pictures again!
Why is, there a, white border on every single picture why are they off centered why are over half of my pics cut off either the head or sides of faces. My groovebook sucks and I mean SUCKS I'm giving another chance to see if my daughter has the same experience. This whole month of waiting and emailing and 2 siting and emailing just to get these terrible pictures. I want my money back I want the groovebook thst I saw on shark tank I want the QUALITY that I saw on shark tank. I've never been so disgusted with a company. False advertising and falty craftmenship. You suck and I want my money back. How come the groovebook on shark tank looked so nice no white border no cut off faces or heads. Wow I've never blasted a company like this but thus is just disgusting
I would NOT recommend GrooveBook at all. Initially I was very impressed with the app; however, the more books I ordered from them, the more they lost. Three books were never sent to me, books I was billed for. The answers I got were non-answers and the respond time was awful. I had to wait 2-3 weeks for someone to respond. I am very unhappy with the service and disappointed with the poor customer service. If they just admitted they lost my pictures, I would be somewhat mollified, but to deny any culpability is just wrong and angering.
I too have used groove book, great quality, but I do not have 100 pictures a month to send them...
I've been using this app for a few months now, and I am very impressed with what you get for the price. For $2.99 per month they will print and ship 100 photos from your phone in a keepsake book. The photos are nice quality and easily tear out if you want to remove them from the book. You can transfer photos from your computer to your phone and have them printed as well. My complaints are minor. The shipping is a bit slow. The thumbnails are small so it is difficult to determine the photos that you are choosing.
Overall it's easy to use. Just download the free app and it gives instructions on how to get started.
Answer: They are a horrible company... until the BBB or Attorney General's office gets on their case, they'll keep abusing customers. They didn't respond as Groovebook, and now with Shutterfly it's the same deal. Cancel your payments and sever your ties with them... otherwise you'll have aggravation forever. BJ
Answer: It is impossible to cancel! I had to dispute 6 months of charges to my credit card. Groovebook responded to my email cancellation 3 times and confirmed cancellation. However they continued to charge me. Thank goodness my CC expired so now every month they email me to say they are having trouble processing my payment and need a new CC. They are awful!
Answer: DO NOT WASTE YOUR MONEY OR TIME! LOVED it until Shutter fly bought it... then the picture quality went to crap... grainy... poor color. HORRIBLE! There is NO customer service person to speak to... only email... and all you get is a generic scripted answer. IF you haven't signed up. DONT! If you have CANCEL!
Answer: Parkingtoday are now working after months and months of problems so hopefully the glitches have been fixed
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