GrooveBookReviews 315

Originally I was good w gb. For the small cost of 4 bucks including shipping what the heck! Then the screw ups begin, yes plural! Didn't deliver a book and charged me. Sent the wrong books to 2 recipients. Then told me to resend the address for them, after reminding them I have FOUR times I sent the addresses again. I was told they would send the correct books at no charge.(thanks since I already paid for them). Within 30 minutes of resending the address I was charged yet again for the books they never sent. Mind you this all started September of 2018. I emailed asking to have a supervisor contact me; to date not one response. On January 5th I cancelled my subscription and today get a text from one of the recipients letting me know gb sent the wrong book again. Twice now both parties received pictures of MY DOGS! Rather than their son and grandson! I finally get an email in response to my cancellation asking if they can do anything to renew my subscription!

It's so funny. I tried out groove book years ago because my wife loves pictures. I remember only wanting to do it as a one time thing but what I and people failed to realize was once they got your credit card info they would keep charging it every month and there was vertually no way to get them to stop charging it... I don't even know how that is legal but at the time I figured I would do it as a one time thing... WRONG! I was forced to change my card information through my bank because I couldn't figure out a way to cancel the "subscription". To this day 4 long years later I still get the same e-mail every month: "Please update your billing information". Cracks me up every time. One day this scam of a organization will be gone. One day...

I used to like Groovebook. Then they switched systems and the new app was much harder to use and navigate. I have had an issue with pictures printing out blurry. I emailed them 3 times and never got a response. I tried calling Shutterfly and they are unable to do Groovebooks. Now I am stuck with paying for a book that I can't even see and no one cares or will get back to me. They have no phone number for themselves so it's ridiculously hard to make them respond when they don't answer emails

I did GB when it was privately owned, it worked, it was much better,,, faster uploads things actually WORKED! Now that SF owns it, its gotten very poor, nothing opens, the app SUCKS. It just wastes hours of your time. Then before you can change things around in the photos,,, pooof,,,, NO DRAFT, nothing is saved and you must wait 20 minutes for ALL your pictures to load in again. THEY have fixed NOTHING! They know they have problems with their app, and IGNORE it, and steal your money monthly. This is a second chance I ghave them,,, Im about to cancel AGAIN. There are other sites that do the same thing. Can someone tell me what these are? Thank you.

It's a shame because the service was wonderful when it first came out. The pictures were clear, color was good, the paper was a good quality. When Shutterfly bought it, the quality of the paper and the color and clarity of the photos in the books went way down. Also, Uploading gets stuck, it uploads the same photos over and over again, even though you've uploaded 100 different photos. I love Shutterfly, but they should be ashamed for what they did to groovebook. Nothing but problems now, unfortunately. Not worth my time or money.

Ever since Shutterfly purchased groovebook, it's gone downhill. Customer service is horrible, pictures are terrible. There is NO phone number to talk to a human. For weeks it keeps telling me to update my credit card info when in fact it doesn't expire until 2021. So I did anyway again with a card that e lures in 2022. And they STILL keep sending me notices to update. I did not receive my December book. I uploaded January pictures, and when customer service finally answered an email,, they didn't answer ALL my questions. They once again told me to update billing, and said I did not upload pictures for December and January when I DID. I am thoroughly disgusted and pissed off at this company. I have been with groovebook the day after they aired on Shark Tank. Until Shutterfly purchased company, it was a great service with NO problems at all. Since then, a freakin nightmare. Plus I Received an email their service fee is going up. They were sure able to send that email-but not answer all my problems. Save your money, go elsewhere.