Groove BagsReviews 145

I ordered them for my birthday in February and didn't receive them until I reached out in May. I assumed it was because of covid. The sizes aren't very accurate to the site and when I reached out about my custom cat ones not fitting, they responded promptly to rectify the problem. They let me keep the pair that didn't fit and sent me a new pair(which also took forever but did fit) so now my sister and I have my 3 cats on matching shoes. Expect shipping to take longer than expected and the quality isn't the best, but they are adorable. They're definitely more fashion than functional

This company refuses to issue refunds without return of purchased product. It has been over 10 weeks since I placed my order, my package has been stalled in Shanghai since May 22 - no updates on shipping since then. I am told that my order is coming, it's just taking longer, but now being over 6 weeks since the last update it's hard to believe I will ever see it, and that this item is not lost. They continue to use the pandemic as an excuse, yet, I have placed and received many orders from other companies during this period, and while shipping is taking longer, it hasn't ever come close to over 10 weeks. I am extremely disappointed, but I will cut my losses, learn from my mistakes, tell all my friends, and anyone who will listen, to avoid doing business with this company.

I would love to tell you how they are but they never came! Ordered back in March never got a confirmation. Spent $58 thought I picked a bogo with two corgi shoes. NOPE they sent one of what I wanted and some other they picked. So in April I sent another email asking where they were got sent another email, said they were still in China (granted I get COVID. Here we are into July and they are Some where in the US with no eta. Had I known it would taken this long for a pair of shoes I would've just ordered locally. I honestly would just like a refund bc now I'm reading that the show quality is not great either. What's even more fantastic is might be moving in a few months and god knows if I ever see these shoes. So I wasted 50 something bucks on shoes I will probably never see. Do yourself a favor and find something cute in Etsy or just buy from some where else.

I ordered four pairs of shoes from this company on April 16. This is July 1 and I still have not received them. I contacted the company on June 2 and was told that deliveries were slow because of COVID 19. I understand that, but this is ridiculous. I do enough online ordering to know the extra wait time due to the pandemic. Nemo could have swam the shoes over here by now.

If I have not received the shoes or a refund by Friday July 3, I am going to contact the Better Business Bureau.
The CEO of this enterprise needs to either step down or get busy. Otherwise lackadaisical work standards and insufficient productivity are going to sink this ship. I would say that the Groove Bags corporation rates just under a corner lemonade stand managed by a seven year old and just above Nigerian phone scammers.

I ordered in March, after thinking the company was US based. The shoes actually come from China. My shoes have been sitting in the same facility in China since they shipped, the first week of May. I messaged the company and asked if there was any updates on when shipments will start again, as these were a gift and at this point aren't needed, but still wanted since I paid a lot more than I've ever spent on a pair of shoes. The company replied saying they have no control, and even said the shoes were probably already on their way, but shipping just wasn't being updated. That was two weeks ago. I still haven't received them, or had shipping updated. Today is June 11th 2020, and from other reviews, I see that I will not be getting my money back either.

I ordered two pairs of shoes in March and still have not received them. After asking for a refund, because I needed the money for work shoes, I was told over and over again about shipping delays and how they would refund me a 10 $ credit (which never happened by the way) and eventually ignored after asking AGAIN for a refund. I still haven't received my shoes and it's May 27,2029. I still need a refund, like now. They refuse to respond so I'm left with no option but to leave this review and warn others of their scam.

I got lured into their site from a Facebook ad, and purchased two pairs of shoes on March 17. They shipped on April 2, from China! I started getting suspicious and the tracking they provide is practically a joke. The last update was on April 3. I am writing this on May 7, and I still haven't received my order. I emailed them on April 22, they told me there was a global delay due to COVID-19. I ordered stuff from the UK, and they arrived on time. Global delay much? I emailed again on May 5, and no answer was received. I just emailed them the 3rd time. It's not worth the hassle!