Walmart Grocery DeliveryReviews 655

They took money out of my bank only to fully cancel order 4 hours before delivery with lame excuse that products of cat litter, spinach, pop, cat food etc out of stock
Now waiting days for my money back and trying to order elsewhere

On 12/31/21 I placed an order on Walmart dot com, for a delivery (not groceries). The delivery was scheduled for 1/1/22. On 1/1/22 I got a notification that my order was delayed. So I waited for awhile for it to update. Nothing changed for hours, so I contacted them through chat. I was told to wait until 10:00 P.M. and that they would send a notification to the store. Still nothing. So the chat agent requested a call back.
I got a call from Walmart and from their records the store didn't even start the order. At that point I just wanted a full refund. But because I purchased a giftcard specifically for this order, they couldn't offer me a refund.
I tried calling the store and was told by the associate that they don't do deliveries and the manager was in. So I had not choice but to cancel the order.
So I'm stuck with this gift card and the token "store credit" for the inconvenience.
So I redid my order at a different store on 1/2/22. It was supposed to be delivered on 1/3/22. Surprise! My order was delayed again. Tried to call customer service. Their hold tone said 5 minutes. I chose to get a call back and I still haven't gotten one 5 hours later. I contacted the chat again and was told the driver canceled the order. This agent told me they would send a notification to the store and to wait until 8:00 P.M. Again, nothing. I tried calling this store. No answer at all. I tried calling them for over an hour. Now I'm on a chat with a manager who decided to cancel my order without asking me and I only knew because a notification popped up on my phone. He keeps saying this is the best option.
So now I'm stuck in a Walmart loop where they won't refund my cash for the giftcard and keep canceling my order, telling me to reorder (where else am I spending a Walmart gift card), and having my order delayed, just to start all over again.
*this is happening in real time*

Don't order from Walmart. They suck.

I simply ordered vitamins over 10 days ago with a promise of overnight delivery. Today I found out they were routed from my state to another one 1500 miles away and held there since before new years day. I tried to contact customer service to cancel the order, but they say I have to accept them and return them myself. As usual, walmart sucks! Just go to the store and buy your items, preferably from Target or another quality store.

Dont use Walmart or at least turn off substitutes. I have got strawberry milk for white milk white bread for wheat, and several other idiotic substitutes. On top of that they are always late on delivery, last time over 3 hours! Nobody could give me an update and half of my items were spoiled squished our destroyed. They are always our of everything and the delivery drivers often don't do there job or are incompetent. I had the last driver harass me for over 30 minutes and tell me her entire life and how to was almost murder and plenty of other things that were TMI. Creepy! I purposely dont go to the store to avoid people

12/30/21 $147 in groceries delivered to the wrg apt #. Then a shipped items left outside my apt gate

My wife and I had 2 separate incidents of being infected with Covid... So... A month PLUS with out being in the General Population... As of today... Wal-Mart delivery system is sitting BETWEEN 20 and 25% of actually getting our groceries delivered.

It was only by the grace of God we still had meat in the freezer and canned food in the the pantry... With most fails on their part... Protein has been peanut butter.

We submitted a delivery order under a free trial. The order was delayed because the driver opted not to deliver it. We ended up canceling the order. Was wondering why a manager didn't step up & deliver! Only thing we got out of it is one item they shipped for free. We cancelled the free trial early as didn't feel it was worth keeping it, even for free! Our experience with this delivery service was horrible!

If you sign up for Walmart Grocery Delivery, prepare to get the oldest milk, and the stalest bread. Managers must tell their store shoppers to get rid of the leftovers first. If you call and complain, the store won't do anything. It's a shame because so many old and sick people use this service.

I called numerous times they kept requesting a new driver. Eventually I got annoyed and canceled it

A friend of mine ordered a bunch of gatorade to be delivered because I have Covid. They substituted 9 out of 10 items. Are you kidding me? They also left the 8 packs of Gatorade sitting on the concrete outside my door. Hardly sanitary but they're too lazy to double bag anything. Which leads me to 6 20 ounce bottles of gatorade stuffed into one thin Walmart bag. When I picked it up the whole bottom fell out and I had to run around in the cold and wind gathering them up. Did I mention I have Covid? I'm too sick to fight with them about it. But they were lazy and ineffective in my order. Keep up the horrible work, Walmart.

Placed order on 12/19 for 12/23 8am delivery. Never came, called multiple times, was told to give it til 8pm but it will be there. At one point they gave me the store phone to call. Gee thanks cause we all know how calling Walmart stores go. I left a msg on grocery pick up for a call back. Never rec'd one
840am 12/24, still no delivery nor Boo from Walmart or the store... It's 12/26 and still have not heard a thing. Called and had them cancel order. 23 items, they canceled 19 items. Hahahaha they couldn't even do that right. 3 items left that are 'delayed' Waiting to see how long it takes to come up cancelled. What a debacle. Will Walmart be the future Sears or any other extinct giants? Guess I better hurry and sell my stocks

Order was due for delivery yesterday between 5 and 6 pm. Called the store at 8 and no one answered. Went online to chat, and the person said they would escalate the issue. Nothing. Called at 8 am today and was told someone would call me back. Waited until 3:30 (order is now 21.5 hours late) and had to repeat the order number 4 times as it sounded like the employees were having a party. Was told the manager would call me back. Meanwhile, I went online to the chat and was GUARANTEED my order would be delivered this afternoon by the chat rep. 8 pm tonight (order is now 26 hours overdue) I canceled the order online. This is the fourth time this has happened to me. I'm pretty sure it's the store I use but come on, Walmart, this isn't a new program!

I thought this would be so wonderful! Groceries delivered for the $98 a year plan. Also non grocery items can be bought and delivered, but that is, while included in the fee, more reliable.
I have made many orders for the groceries, and probably 90% of orders have at least one item missing or "out of stock". Often up to half my orders are "out of Stock". I asked them once why they keep putting things up for sale if they aren't in stock! (no answer). But what kind of service constantly sells things that they don't have in stock? You'd better not rely on Walmart because they don't deliver with their delivery service!
Now, the second major drawback - they automatically insert a $7 tip for their drivers! WHAT? Why am I paying for delivery and have to still pay for delivery? I thought they wanted to compete with Amazon. Amazon doesn't try to force you or even entice you tip the driver. Let The Buyer Beware!

The issues with Walmart grocery are not limited to delivery, pickup is also insane. The shear amount of different issues I consistently have are astronomical, in fact I think the workers can check off every f--- up that could possible be f----- up. Stolen goods, employees who list an order as out for delivery but the order is sitting at the store, rotten groceries left for 2 days in the store pickup area, never actually delivered, zero communication, employees pretending to be answering machines so while their other employee friends giggle in the background, employees hanging up on you when you try to find your order because it's left out, employees who leave your order on hold indefinitely, rude staff, rude managers who know of there issues but don't penalize the employees, or find people who want to work professionaly. Ive had to pick up my delivery order SO SO SO many times at several local Walmart's near me because the stupid teens/college kids really quite simply DO NOT CARE about you, your order, or their job. Broken items, items in ripped bags, canned goods that look and probably were intentionally damaged upon arrival, orders that are are listed as delivered but are stolen... I mean honestly I can't even name all of the issues I have experienced MAINLY at my 2 local stores but also another location 30 minutes away because I THOUGHT it MIGHT have better service... it didn't. (check out my missing order since NOVEMBER of this year, I had it escalated but no one ever got back to me, and I was refused a refund several times by the a**holes they hire online and by phone because supposedly they thought is was going to be delivered by USPS. I wrote corporate, never heard back. Called the store and got hung up on. Went to the store and management never showed up after having them paged several times and waited 30 minutes in the store.)

I have to say that after switching to INSTACART I am paying more, but I am also getting more out of it, and getting what every customer should be getting regardless of location... quality goods, real deliveries, no thefts (yet), ON TIME deliveries some even *gasp* EARLY, and most importantly polite and professional workers.

Things seemed to be fine until it got to be around the holidays. It seems they can't keep up with orders when it gets busy. Take my advise, do not order groceries from them on or near a major holiday. They are totally unreliable. Since October 31st (Halloween) I've made 8 orders, and 4 of them had to be cancelled because they were delayed. I have Instacart as well, and have never had a problem with them. I was even able to have things delivered on Thanksgiving day. Why is this not possible with such a large operation as Walmart? With this latest order, it's been 24 hours and I have not received my order, nor have I received a refund or even a confirmation of a cancellation or refund despite calling customer service 3 times. They just give you the run around. I used to subscribe to Walmart plus, but I'm done with them now. I cancelled my subscription today. If you're really counting on a grocery delivery, and if it's really something important, don't count on Walmart.

I hate walmart. My delivery was stolen once again. This has gotten old. I have to then waste my time and call for a refund. At this point they should be paying me for wasting my time.

THEY MESSED UP ALMOST EVERY ORDER I HAVE DONE EVEN FROM DIFFERENT STORES. IF THE DRIVER DOESNT WANT HOUR OEDER THEY WILL JUST CANCEL IT AND YOU WILL HAVE TO WAIT DAYS UNTIL THEY CREDIT YOU YOU MONEY BACK. ABSOLUTELY HORRIBLE SEVICE!

When I 1st started ordering groceries from Walmart to be delivered it was great they were always within the time frame and mostly friendly people. I don't know what has happened but the last 7 times I have had nothing but absolute problems. I am from Minnesota so this is referring to the Vadnais heights Walmart in Minnesota. This was not the store that I ordered from and never chose the store but That's the store that they supposedly have my groceries at. Anyway, they don't communicate with each other, they cancel your order without even your knowledge, You get the run around at the main place for the deliveries, Nobody ever answers the phone either in the delivery apartments area or even sometimes the main customer service number And if you do get through they leave you onhold forever. It's sad to see that such a good idea has went to nothing but stress I am going to order from somewhere else from now on